How do you make customer experience (CX) part of your company’s DNA? To optimize your CX program, your team needs to prove to business managers, front-line employees, and, most of all, your customers themselves that there’s value in listening to customers.
In this Q&A, we discuss how Reliant has developed their program over many years by making their CX metric one of the primary KPIs employees are held accountable to and demonstrating to executives the importance of seeking out and analyzing customer feedback. We’ll hone in on topics like these to help your organization initiate opportunities for growth.
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