In a perfect world, your CX efforts would be a top priority throughout your entire company, but that’s not always the case. With top-level buy in being so necessary for success, it falls on CX leaders to create a CX business case and prove ROI before any substantial progress can be made — but how?
In this Pearl-Plaza webinar, guest speaker Maxie Schmidt-Subramanian, principal analyst serving customer experience professionals for Forrester, will share:
- How CX Leaders can quantify the financial benefits of customer experience
- Creating a cost road map
- Crafting an ROI model that allows you to make quick wins and meet long term goals, ultimately bettering your business with premium customer experience
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