{"id":30091,"date":"2021-08-09T10:33:38","date_gmt":"2021-08-09T10:33:38","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=30091"},"modified":"2021-11-26T06:47:23","modified_gmt":"2021-11-26T06:47:23","slug":"xi-take-harvard-pilgrim","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/xi-take-harvard-pilgrim\/","title":{"rendered":"XI Take: Harvard Pilgrim"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Harvard Pilgrim, ein gemeinn\u00fctziges Gesundheitsunternehmen, wollte ein ROI-orientiertes Customer-Experience-Programm aufsetzen, das die Gesundheitsversorgung f\u00fcr die Menschen und Gemeinschaften, denen es dient, verbessert. Gemeinsam mit dem Strategic-Insights-Team von Pearl-Plaza analysierte Harvard Pilgrim sein bestehendes Programm und entwickelte eine Strategie, mit der die Marke sowohl seine kurz- als auch langfristigen CX-Ziele erreichen kann.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lesen Sie die vollst\u00e4ndige Case Study von Tiffany DaSilva, VoC Program and Strategy Lead bei Harvard Pilgrim!<\/span><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[135],"region":[],"class_list":["post-30091","customer-stories","type-customer-stories","status-publish","hentry","industry-healthcare-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/30091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/30091\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=30091"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=30091"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=30091"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=30091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}