{"id":42988,"date":"2022-04-26T09:14:41","date_gmt":"2022-04-26T09:14:41","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=42988"},"modified":"2023-04-14T07:25:35","modified_gmt":"2023-04-14T13:25:35","slug":"trumpf-schaffung-einer-kundenorientierten-b2b-organisation","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/trumpf-schaffung-einer-kundenorientierten-b2b-organisation\/","title":{"rendered":"TRUMPF"},"content":{"rendered":"\n<p>Das CX-Programm von TRUMPF hilft dem Unternehmen, auf der Grundlage von Feedback konkrete Ma\u00dfnahmen einzuleiten, um seine Kunden effektiver bedienen zu k\u00f6nnen. Mithilfe des Kundenfeedbacks und der Pearl-Plaza-Plattform arbeitet TRUMPF kontinuierlich daran, potenzielle Probleme zu l\u00f6sen und treibt so seine kundenzentrierte Agenda voran.<\/p>\n\n\n\n<p>Lesen Sie die vollst\u00e4ndige Story, um zu erfahren, wie TRUMPF durch das neue NPS+ CX-Programm einen signifikanten Return on Investment in H\u00f6he von 4,5 Millionen Euro bei den Upsell-M\u00f6glichkeiten erzielt hat.<\/p>\n","protected":false},"featured_media":42983,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[124],"region":[],"class_list":["post-42988","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-b2b-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/42988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/42988\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/42983"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=42988"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=42988"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=42988"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=42988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}