{"id":7054,"date":"2020-09-04T05:23:23","date_gmt":"2020-09-04T05:23:23","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/aegon\/"},"modified":"2021-11-26T06:46:26","modified_gmt":"2021-11-26T06:46:26","slug":"aegon","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/aegon\/","title":{"rendered":"Aegon"},"content":{"rendered":"\n<p>Aegon f\u00fchrte die Pearl-Plaza-Technologie ein, um in Echtzeit Feedback direkt in handlungsrelevante Ma\u00dfnahmen umzusetzen und auch den Entscheidungsradius lenkt und erweitert, um auf den Kunden zugeschnittene Produkte und Dienstleistungen zu entwickeln und zu optimieren.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Steigerung vom -87 auf +14 NPS Punkte, nachdem Detractors zur\u00fcckgerufen wurden <\/li><li>60% der Beschwerden zeitnah gel\u00f6st <\/li><li>Neues innovatives &#8222;CX Lab&#8220; eingef\u00fchrt, um die positiven Auswirkungen auf CX greifbar zu machen.<\/li><\/ul>\n","protected":false},"featured_media":29415,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[128],"region":[125],"class_list":["post-7054","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-insurance-de-de","region-emea-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/7054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/7054\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/29415"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=7054"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=7054"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=7054"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=7054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}