{"id":7074,"date":"2020-08-27T19:21:26","date_gmt":"2020-08-27T19:21:26","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/virgin-money-uk\/"},"modified":"2021-11-26T06:58:21","modified_gmt":"2021-11-26T06:58:21","slug":"virgin-money-uk","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/de-de\/customer-stories\/virgin-money-uk\/","title":{"rendered":"Virgin Money UK"},"content":{"rendered":"\n<p>Virgin Money gestaltet jeden Schritt der Customer Journey, von den pers\u00f6nlichen Transaktionen bis hin zu digitalen Gesch\u00e4ften, so reibungslos wie m\u00f6glich. Die Technologie von Pearl-Plaza versetzt mit der Bereitstellung von Echtzeit-Feedback mehr als 300 Kollegen in die Lage, &#8222;kundenbesessen&#8220; zu sein.<\/p>\n\n\n\n<ul class=\"checklist wp-block-list\"><li>TNPS in einem Zeitraum von 18 Monaten um fast 30% gestiegen<\/li><li>RNPS verdoppelte sich im Jahresvergleich<\/li><li>Monatliche Beschwerdevolumen um 27% reduziert<\/li><\/ul>\n","protected":false},"featured_media":534,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[129],"region":[125],"class_list":["post-7074","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-financial-services-de-de","region-emea-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/7074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/customer-stories\/7074\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/534"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=7074"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/categories?post=7074"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=7074"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/region?post=7074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}