{"id":10122,"date":"2020-09-04T20:11:05","date_gmt":"2020-09-04T20:11:05","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/contact-center\/"},"modified":"2024-11-26T07:52:55","modified_gmt":"2024-11-26T14:52:55","slug":"experience-losungen-fur-kundenserviceteams","status":"publish","type":"page","link":"https:\/\/inmoment.com\/de-de\/experience-losungen-fur-kundenserviceteams\/","title":{"rendered":"Konversationsanalyse"},"content":{"rendered":"\n<style>\n.global-hero-container p {\n  font-size: 23px!important;\n}\n.heading-text {font-size: 32px;\n    line-height: 125%;\n    color: #001D30;}\n\n@media screen and (min-width: 900px) {\n.ordered-list-columns-block .col-4 {\n    flex-basis: 25%;\n    max-width: 25%;\n}\n .ordered-list-columns-block .col-4:nth-child(3n+3) {\n    border-right: 2px solid #edf0f1;\n    margin-bottom: 3.125rem;\n    padding: 0 1.875rem;\n }\n .ordered-list-columns-block .col-4:nth-child(4n+4) {\n  border: none;\n }\n\n .st-line-grid .wp-block-columns:not(:last-child) {\n    border-bottom: 2px solid #D6E3FC;\n    margin-bottom: 3.125rem;\n    \n }\n .st-line-grid .wp-block-column:not(:last-child) {\n    border-right: 2px solid #D6E3FC;\n    margin-bottom: 3.125rem;\n    padding: 0 1.875rem;\n }\n.st-line-grid .wp-block-column{\n    padding: 0 1.875rem;}\n}\n<\/style>\n\n\n\n<section id=\"section-block_00f85243829fcf3bf70939be40e7a6a5\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  alignfull\"\n    style=\" \">\n\n    <div class=\"py-30px\">\n\n        <div class=\"container\">\n\n            \n\n<section id=\"#block-34d12c64d8abad0f9482bd62e797e170\" class=\" super-hero-block alignfull\">\n    <div class=\"container\">\n        <div class=\"super-hero-inner lg:py-60px p-30px lg:px-60px xl:px-90px copyl-imager bg-albatross\t\t\trounded-2xl border-marlin border-2 border-solid\">\n\n            <!-- centered-longform layout -->\n            \n            <!-- copyl-videor layout -->\n            \n            <!-- copyl-imager layout -->\n                        <div class=\"flex flex-col lg:flex-row flex-nowrap items-center justify-between gap-[24px] \">\n                <div class=\"flex flex-col gap-[20px] items-start lg:w-1\/2 lg:max-w-[512px]\">\n\n                                        <p class=\"eyebrow-heading uppercase text-tsunami text-[15px] font-semibold leading-[156%] mb-0\">\n                        Conversational Analytics Software<\/p>\n                                        <h1\n                        class=\"heading text-orca leading-[100%] text-[36px] lg:text-[56px]  mb-3 tracking-[-2.24px]\">\n                        Treffen Sie bessere Multichannel-Entscheidungen, um das Kundenerlebnis und die Agentenerfahrung zu verbessern.<\/h1>\n\n                                        <p class=\"paragraph text-stingray lg:text-[24px] leading-[165%] font-normal\">\n                        Gewinnen Sie ein umfassenderes Verst\u00e4ndnis f\u00fcr die Interaktionen Ihrer Kunden mit Ihrer Marke.<\/p>\n                    \n                                                            <!-- add this wrapper div for the cta button and video link if cta video is checked -->\n                    <div class=\"flex flex-col md:flex-row md:items-center gap-3 md:gap-4\">\n                                        <a href=\"https:\/\/inmoment.com\/de-de\/experience-software-demo\/\" title=\"http:\/\/Vereinbaren%20Sie%20eine%20Demo\"\n                        class=\" cta-button flex flex-row gap-4 px-[32px] lg:px-[9px] xl:px-[32px] py-2 rounded bg-tsunami text-albatross text-base\">\n                        <span class=\"text-albatross\">Vereinbaren Sie eine Demo<\/span>\n                                                <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path d=\"M8 2V5M16 2V5M3.5 9.09H20.5M14 19C14 21.2091 15.7909 23 18 23C20.2091 23 22 21.2091 22 19C22 16.7909 20.2091 15 18 15M14 19C14 16.7909 15.7909 15 18 15M14 19C14 19.75 14.21 20.46 14.58 21.06C14.79 21.42 15.06 21.74 15.37 22H8C4.5 22 3 20 3 17V8.5C3 5.5 4.5 3.5 8 3.5H16C19.5 3.5 21 5.5 21 8.5V16.36C20.27 15.53 19.2 15 18 15M19.49 19.05H16.51M18 17.59V20.58M11.9955 13.7H12.0045M8.29431 13.7H8.30329M8.29431 16.7H8.30329\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/> <\/svg>                                            <\/a>\n                    \n                                        <a href=\"\" title=\"\" class=\"optional-hero-cta-video-link\">\n                        <span class=\"\">oder schauen Sie ein kurzes Video an<\/span>\n                                                <span><svg width=\"20\" height=\"20\" viewBox=\"0 0 25 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g> <path d=\"M12.5 0C5.59646 0 0 5.59646 0 12.5C0 19.4035 5.59646 25 12.5 25C19.4035 25 25 19.4035 25 12.5C25 5.59646 19.4035 0 12.5 0ZM16.9004 13.0529L10.8131 17.1969C10.6082 17.3363 10.343 17.3511 10.124 17.2352C9.9049 17.1193 9.76787 16.8918 9.76787 16.644V8.35599C9.76787 8.10817 9.9049 7.88066 10.124 7.76476C10.343 7.64891 10.6082 7.66362 10.8131 7.8031L16.9004 11.9471C17.0834 12.0717 17.1929 12.2786 17.1929 12.5C17.1929 12.7214 17.0834 12.9283 16.9004 13.0529Z\" fill=\"#0058FF\" \/> <\/g> <defs>  <rect width=\"25\" height=\"25\" fill=\"white\" \/>  <\/defs> <\/svg><\/span>\n                                            <\/a>\n                    <\/div> <!-- end of wrapper div for the cta button and video link if cta video is checked -->\n                    \n                <\/div>\n                <div class=\"w-full lg:w-1\/2 max-w-[522px]\">\n                    <img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Generate_Conversation_Summary.png\" class=\"attachment-full size-full\" alt=\"conversational-intelligence-1\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Generate_Conversation_Summary.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Generate_Conversation_Summary-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Generate_Conversation_Summary-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Generate_Conversation_Summary-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Generate_Conversation_Summary-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Generate_Conversation_Summary-1080x1080.png 1080w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>                <\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n\t<span class=\"hs-gated-content-reveal-overlay hero-cta \"><\/span>\n\t<div class=\"hs-form-sticky-wrap hero-cta-popup-video hidden  \">\n\t\t\t\t\t<a href=\"\" class=\"cta-popup-video-x-link hero-cta \">\n\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<g clip-path=\"url(#clip0_75_3)\">\n\t\t\t\t\t\t<path d=\"M1.53847 1.53846L18.4615 18.4615M1.53847 18.4615L18.4615 1.53846\" stroke=\"white\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_75_3\">\n\t\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" \/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t<\/defs>\n\t\t\t\t<\/svg>\n\t\t\t<\/a>\n\t\t\n\n\t\t<div id=\"hubspot-form-680f8e1999e46\" class=\"block-hubspot-form hs-form-outer hs-form-zifc-hide  \" data-chili=\"\" data-form-id=\"d14c35b1-4dfb-4b6c-b745-93229d766dcf\" >\n\t\t\t\t\t\t\t\t\t<!-- <span class=\"hs-gated-content-reveal-overlay\"><\/span> -->\n\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t<div class=\" modal fade modal-video video-content-1487662343hubspot-form-680f8e1999e46\" id=\"video-modal-1487662343 hubspot-form-680f8e1999e46\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" data-target=\".video-content-1487662343hubspot-form-680f8e1999e46\" aria-label=\"Close video\"><\/button>\n\n\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\t\t\t\t\t\t\t\t\t<iframe loading=\"lazy\" title=\"Conversational Intelligence video\" src=\"https:\/\/player.vimeo.com\/video\/936343316?dnt=1&amp;app_id=122963&#038;autohide=1&#038;controls=1&#038;hd=1&#038;pause=0&#038;videoFoam=true&#038;formId=hubspot-form-680f8e1999e46\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media\"><\/iframe>\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t<\/div><!-- #video-modal -->\n\n\t\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"hs-form-title hero-cta  \">Schauen Sie sich dieses Video an<\/h3>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"skeleton-loader\" id=\"loading-indicator-hubspot-form-680f8e1999e46\">\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-1\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-2\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-3\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<script>\n\t\t\t\t\thsformEmbedJs.addEventListener('load', function(event_680f8e1999e46) {\n\n\t\t\t\t\t\tvar gatedContentType = 'heroCTAPopupVideo';\n\t\t\t\t\t\tvar timeoutTime = 0;\n\n\t\t\t\t\t\t\/\/ Set up functions\n\t\t\t\t\t\tfunction onFormReadyFunction($form) {\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Gated content known user check\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\t\ttimeoutTime = parseInt(timeoutTime * 1000);\n\n\t\t\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t\t\tdocument.body.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\t\tdocument.documentElement.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\t}, timeoutTime);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Init ZI FC\n\t\t\t\t\t\t\t\t$form.attr('data-zifc', 'true');\n\t\t\t\t\t\t\t\tif (!$form[0].closest('.block-hubspot-form').classList.contains('hs-form-zifc-hide'))\n\t\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-hubspot-form-680f8e1999e46').style.display = 'none';\n\n\t\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-hubspot-form-680f8e1999e46').style.display = 'none';\n\t\t\t\t\t\t\t\t}, 5000);\n\n\t\t\t\t\t\t\t\t\/\/ Init onEmailChange fn if ZIFC enabled\n\t\t\t\t\t\t\t\tonEmailChange($form);\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/ inject custom field values into Hubspot hidden input names\n\t\t\t\t\t\t\tvar formIDLastAssetData = formIDLastAssetData || [];\n\t\t\t\t\t\t\tformIDLastAssetData.push({\n\t\t\t\t\t\t\t\tid: 'hubspot-form-680f8e1999e46',\n\t\t\t\t\t\t\t\tlast_asset: 'Conversational Intelligence - Demo Video hero-form'\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\tvar input = $form[0].querySelector('input[name=\"last_asset\"]');\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/lastAssetInputs.forEach(input => {\n\t\t\t\t\t\t\tif(input.closest('.block-hubspot-form')) {\n\t\t\t\t\t\t\t\tvar formId = input.closest('.block-hubspot-form').id;\n\t\t\t\t\t\t\t\tvar formData = formIDLastAssetData.find(item => item.id === formId);\n\n\t\t\t\t\t\t\t\tif (formData) {\n\t\t\t\t\t\t\t\t\tinput.value = formData.last_asset;\n\t\t\t\t\t\t\t\t\tinput.dispatchEvent(new Event('input', { bubbles: true }));\n\n\t\t\t\t\t\t\t\t\tconsole.log(formData.last_asset);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\/\/});\n\t\t\t\t\t\t\t\/\/ if (document.querySelector('input[name=\"last_asset\"]')) {\n\t\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').value = '<\/\/?php echo $last_asset; ?>';\n\t\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').dispatchEvent(new Event('input', {\n\t\t\t\t\t\t\t\/\/ \t\tbubbles: true\n\t\t\t\t\t\t\t\/\/ \t}));\n\n\t\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ After button clicked, but before data is sent\n\t\t\t\t\t\tfunction onBeforeFormSubmitFunction($form) {\n\t\t\t\t\t\t\tconst submitButton = $form.find('input[type=\"submit\"]').get(0);\n\n\t\t\t\t\t\t\tif (submitButton) {\n\t\t\t\t\t\t\t\tsubmitButton.classList.add('submit-loading');\n\t\t\t\t\t\t\t\tsubmitButton.value = \"Loading...\";\n\t\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ Next few functions fire only if ZI enabled\n\t\t\t\t\t\tfunction onEmailChange($form) {\n\t\t\t\t\t\t\tconst emailInput = document.querySelector('input[name=\"email\"]');\n\n\t\t\t\t\t\t\tif (emailInput && !emailInput.hasListenersAttached) {\n\t\t\t\t\t\t\t\t['input', 'change'].forEach(eventType => {\n\t\t\t\t\t\t\t\t\temailInput.addEventListener(eventType, handleInputChange.bind(null, $form, emailInput));\n\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\temailInput.hasListenersAttached = true;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction handleInputChange($form, emailInput) {\n\t\t\t\t\t\t\t\/\/console.log('Email input event triggered:', emailInput.value);\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tif ($form.attr('data-zifc') === 'true' && typeof window._zi_fc !== 'undefined') {\n\t\t\t\t\t\t\t\t\thandleZoomInfoMatch($form, emailInput);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction handleZoomInfoMatch($form, emailInput) {\n\t\t\t\t\t\t\tvalidateEmailWithDelay(emailInput);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction validateEmailWithDelay(emailInput) {\n\t\t\t\t\t\t\tvar form = emailInput.closest('form');\n\t\t\t\t\t\t\tvar submitButton = form.querySelector('input[type=\"submit\"]');\n\n\t\t\t\t\t\t\tfunction disableSubmit() {\n\t\t\t\t\t\t\t\t\/\/console.log('Disable Submit');\n\t\t\t\t\t\t\t\tsubmitButton.classList.add('disabled');\n\t\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tfunction enableSubmit() {\n\t\t\t\t\t\t\t\t\/\/console.log('Enable Submit');\n\t\t\t\t\t\t\t\tsubmitButton.classList.remove('disabled');\n\t\t\t\t\t\t\t\tsubmitButton.disabled = false;\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\tconst neverBounceStatus = emailInput.getAttribute('data-zi-neverbounce-status');\n\t\t\t\t\t\t\t\t\/\/console.log(neverBounceStatus);\n\n\t\t\t\t\t\t\t\tif (neverBounceStatus === 'valid') {\n\t\t\t\t\t\t\t\t\t\/\/console.log('The email input has data-zi-neverbounce set to valid.');\n\t\t\t\t\t\t\t\t\t\/\/ Handle valid email status if needed\n\t\t\t\t\t\t\t\t} else if (neverBounceStatus === 'invalid') {\n\t\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t\t} else if (neverBounceStatus === 'disposable') {\n\t\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\tenableSubmit();\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}, 500);\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\twindow.addEventListener('message', function(event) {\n\t\t\t\t\t\t\t\tif (event.data.type === 'hsFormCallback' && event.data.eventName === 'onFormReady') {\n\t\t\t\t\t\t\t\t\tonEmailChange( \/* Pass your form here if needed *\/ );\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\n\n\t\t\t\t\t\tfunction onFormSubmitFunction($form) {\n\t\t\t\t\t\t\t\/\/console.log('onFormSubmit function');\n\t\t\t\t\t\t\t\/\/ if ($form.attr('id') === 'hsForm_d14c35b1-4dfb-4b6c-b745-93229d766dcf') {\n\t\t\t\t\t\t\t\/\/ \t\/\/console.log(\"d14c35b1-4dfb-4b6c-b745-93229d766dcf form submit function\");\n\t\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction onFormSuccessFunction($form, data) {\n\t\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\t\trevealGatedContent();\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo' || gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\trevealPopupVideo($form);\n\t\t\t\t\t\t\t} else if (gatedContentType === 'popupPdf') {\n\t\t\t\t\t\t\t\trevealPopupPdf($form);\n\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\trevealFooterPopupVideo()\n\t\t\t\t\t\t\t} else if (gatedContentType === 'innerGate') {\n\t\t\t\t\t\t\t\trevealInnerGate($form);\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\/\/ GTM add event trigger here\n\t\t\t\t\t\t\twindow.dataLayer = window.dataLayer || []\n\t\t\t\t\t\t\twindow.dataLayer.push({\n\t\t\t\t\t\t\t\t'event': 'form_submit',\n\t\t\t\t\t\t\t\t'lastAsset': 'Conversational Intelligence - Demo Video hero-form',\n\t\t\t\t\t\t\t\t'formSubmittedPage': window.location.href,\n\t\t\t\t\t\t\t\t'salesforceCampaignID': 'Konversationsanalyse',\n\t\t\t\t\t\t\t\t'formType': 'gated',\n\t\t\t\t\t\t\t\t'gatedContentType': gatedContentType\n\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\tlocalStorage.setItem('hasSubmittedForm', 'true');\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealInnerGate($form) {\n\t\t\t\t\t\t\tif($form[0].closest('.block-im-quiz')) {\n\t\t\t\t\t\t\t\t$form[0].closest('.hs-form-sticky-wrap').classList.add('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.im-quiz-finish-screen').classList.remove('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.quiz-inner').classList.remove('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.restart').style.display = 'inline-block';\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealGatedContent() {\n\t\t\t\t\t\t\t\/\/console.log('content has been revealed');\n\t\t\t\t\t\t\tdocument.body.classList.remove('gated-lock-screen');\n\t\t\t\t\t\t\tdocument.documentElement.classList.remove('gated-lock-screen');\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealPopupPdf($form) {\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message-custom').classList.remove('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.more-content').classList.add('hidden');\n\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message-custom .header-cta-button').click();\n\t\t\t\t\t\t\t}, 3000);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealPopupVideo($form) {\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.play-btn.modal-trigger.form-to-video').click();\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.form-to-video-wrapper').classList.remove('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').classList.add('to-video');\n\t\t\t\t\t\t}\n\t\t\t\t\t\tfunction revealFooterPopupVideo() {\n\t\t\t\t\t\t\tdocument.querySelector('.play-btn.modal-trigger.form-to-video.footer-cta').click();\n\t\t\t\t\t\t\tdocument.querySelector('.form-to-video-wrapper.footer-cta').classList.remove('hidden');\n\t\t\t\t\t\t\tdocument.querySelector('.hs-form-title.footer-cta').classList.add('hidden');\n\t\t\t\t\t\t\tdocument.querySelector('.hs-form-sticky-wrap.footer-cta-popup-video .block-hubspot-form').classList.add('to-video');\n\t\t\t\t\t\t\tvar submittedMessages = document.querySelectorAll('.submitted-message');\n\t\t\t\t\t\t\tsubmittedMessages.forEach(function(submittedMessage) {\n\t\t\t\t\t\t\t\tsubmittedMessage.classList.add('hidden');\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction gotoScorecard(data) {\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tvar baseURL = '';\n\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\t\t\t\t\t\t\tthankYouURLParams['first_name'] = data.submissionValues.firstname ? data.submissionValues.firstname : '';\n\t\t\t\t\t\t\tthankYouURLParams['last_name'] = data.submissionValues.lastname ? data.submissionValues.lastname : '';\n\t\t\t\t\t\t\tthankYouURLParams['email'] = data.submissionValues.email ? data.submissionValues.email : '';\n\t\t\t\t\t\t\tthankYouURLParams['phone_number'] = data.submissionValues.phone ? data.submissionValues.phone : '5555555555';\n\n\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\n\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}?${queryString}&suppress_fields`;\n\n\t\t\t\t\t\t\twindow.open(finalThankyouURL, '_blank');\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ Returns the redirect URL needed for the Hubspot form\n\t\t\t\t\t\tfunction generateThankYouURL(customURL, formType, gatedContentType, gatedAsset, $form) {\n\t\t\t\t\t\t\t\/\/ Check if custom Thank You URL is needed\n\t\t\t\t\t\t\tif (!customURL) {\n\t\t\t\t\t\t\t\tvar baseURL =\n\t\t\t\t\t\t\t\t\t'https:\/\/inmoment.com\/de-de\/thank-you\/?';\n\t\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\n\t\t\t\t\t\t\t\tif (formType === 'gated') {\n\t\t\t\t\t\t\t\t\tif (gatedContentType === 'pdf') {\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'asset';\n\t\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'video') {\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'video';\n\t\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupPdf') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'innerGate') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\/\/console.log('gatedAsset -> ', gatedAsset);\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'demo') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'contact') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'event') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'event';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\/\/console.log('thankYouURLParams -> ', thankYouURLParams);\n\t\t\t\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\n\t\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\t\t\t\/\/console.log('queryString -> ', queryString);\n\t\t\t\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\t\t\t\t\/\/console.log('finalThankyouURL -> ', finalThankyouURL);\n\t\t\t\t\t\t\t\treturn finalThankyouURL;\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\/\/console.log('customURL -> ', customURL);\n\t\t\t\t\t\t\t\treturn customURL;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/ lazy load popup forms\n\t\t\t\t\t\t\tdocument.querySelector('#hubspot-form-680f8e1999e46').closest('.hs-form-sticky-wrap').previousElementSibling.previousElementSibling.querySelector('[class*=\"video-link\"]').addEventListener('click', function() {\n\n\t\t\t\t\t\t\t\t\/\/ check if form has already been submitted\n\t\t\t\t\t\t\t\tif(document.querySelector('#hubspot-form-680f8e1999e46 .form_target form') || (document.querySelector('#hubspot-form-680f8e1999e46 .form-to-video-wrapper') && !document.querySelector('#hubspot-form-680f8e1999e46 .form-to-video-wrapper.hidden')) || (document.querySelector('#hubspot-form-680f8e1999e46 .submitted-message-custom') && !document.querySelector('#hubspot-form-680f8e1999e46 .submitted-message-custom.hidden')) )\n\t\t\t\t\t\t\t\t\treturn;\n\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\/\/ Main hubspot code\n\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\tportalId: \"1787915\",\n\t\t\t\t\t\t\tlocale: \"en\",\n\t\t\t\t\t\t\ttarget: \"#hubspot-form-680f8e1999e46 .form_target\",\n\t\t\t\t\t\t\tcss: '',\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tredirectUrl: generateThankYouURL('',\n\t\t\t\t\t\t\t\t\t'gated', 'heroCTAPopupVideo',\n\t\t\t\t\t\t\t\t\t''),\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tformId: \"d14c35b1-4dfb-4b6c-b745-93229d766dcf\",\n\t\t\t\t\t\t\tmanuallyBlockedEmailDomain: [\"mailinator.com\",\"mailor.com\",\"yahoi.co.uk\",\"art.suez.edu.eg\",\"eol.com\",\"info.com\",\"weizixu.com\",\"naymedia.com\",\"compny.com\",\"linator.com\",\"edu.com\",\"mailinaor.com\",\"sportrid.comm\",\"tufufacenurimyv.com\",\"eeeqwe2.com\",\"armyspy.com\",\"info.net\",\"hinoon.com\",\"ainator.com\",\"busniess.com\",\"GMAIL1.com\",\"alright.com\",\"example.com\",\"poverts.com\",\"mailt.com\",\"apxby.com\",\"gmail.com\",\"yahoo.com\",\"hotmail.com\",\"live.com\",\"aol.com\",\"outlook.com\",\"qq.com\",\"comcast.com\",\"icloud.com\",\"ctpagent.com\",\"wesolvecx.com\",\"getthematic.com\",\"merkle.com\",\"getlocalmeasure.com\",\"localmeasure.com\",\"asknicely.com\",\"nielseniq.com\",\"momentive.com\",\"reputation.com\",\"zenloop.com\",\"eloquant.com\",\"forsta.com\",\"hellocustomer.com\",\"skeepers.io\",\"yabble.com\",\"resonate.com.au\",\"smg.com\",\"altointelligence.co.uk\",\"altointelligence.com\",\"auracorp.com\",\"bareinternational.com\",\"bestmark.com\",\"blauw.com\",\"clarabridge.com\",\"concentrix.com\",\"concur.com\",\"confirmit.com\",\"copytimize.com\",\"critizr.com\",\"crowdicity.com\",\"customerradar.com\",\"customersat.com\",\"gallup.com\",\"getfeedback.com\",\"gfk.com\",\"globis-consulting.de\",\"glowfeed.com\",\"insync.com.au\",\"intervista.ch\",\"iperceptions.com\",\"jacada.com\",\"ka-brandresearch.com\",\"kantar.com\",\"kantartns.com\",\"kunden-insights.de\",\"link.ch\",\"livinglens.tv\",\"Loyalty360.org\",\"management-consult.de\",\"medallia.com\",\"morpace.com\",\"nice.com\",\"niceincontact.com\",\"op2ma.com.au\",\"opinionlab.com\",\"oracle.com\",\"pangealabs.com\",\"pidas.com\",\"potentiate.com\",\"quadient.com\",\"qualtrics.com\",\"questback.com\",\"rateitapp.com\",\"rateitapp.com.au\",\"responsetek.com\",\"rightnow.com\",\"salesforce.com\",\"sap.com\",\"satmetrix.com\",\"slmedien.de\",\"smg.com\",\"sphanalytics.com\",\"stellarbpo.com\",\"stellarxm.com\",\"strikedeck.com\",\"surveygizmo.com\",\"surveymonkey.com\",\"tele-research.de\",\"themsrgroup.com\",\"tns-global.com\",\"tns-infratest.com\",\"tnsglobal.com\",\"touchpointgroup.com\",\"ttr-group.de\",\"united-research.com\",\"usabilla.com\",\"verint.com\",\"vovici.com\",\"walkerinfo.com\",\"zendesk.com\",\"zingle.com\"],\n\n\t\t\t\t\t\t\t\/\/ Arbitrary in case there are two of same form on page\n\t\t\t\t\t\t\tformInstanceId: \"hubspot-form-680f8e1999e46\",\n\n\n\n\t\t\t\t\t\t\tonFormReady: function($form) {\n\t\t\t\t\t\t\t\tonFormReadyFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonBeforeFormSubmit: function($form) {\n\t\t\t\t\t\t\t\tonBeforeFormSubmitFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonFormSubmit: function($form) {\n\t\t\t\t\t\t\t\tonFormSubmitFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonFormSubmitted: function($form, data) {\n\t\t\t\t\t\t\t\tonFormSuccessFunction($form, data);\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tsubmitText: \"Schauen Sie sich dieses Video an\",\n\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t}) \/\/ on hs script loaded\n\t\t\t\t<\/script>\n\n\n\t\t\t\t\t\t\t\t\t<script>\n\t\t\t\t\t\t(function() { \/\/ Start of IIFE\n\t\t\t\t\t\t\t\/\/console.log(\"Zi Enabled for form hubspot-form-680f8e1999e46, waiting to add FC onReady\");\n\t\t\t\t\t\t\tif (!window._zi_fc) {\n\t\t\t\t\t\t\t\twindow._zi_fc = {};\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (!window._zi_fc.onReadyList) {\n\t\t\t\t\t\t\t\twindow._zi_fc.onReadyList = [];\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tconst formId = \"hubspot-form-680f8e1999e46\";\n\t\t\t\t\t\t\t\/\/ Check if a function for this formId already exists\n\t\t\t\t\t\t\tconst isFuncAlreadyAdded = window._zi_fc.onReadyList.some(func => func.tag === formId);\n\n\t\t\t\t\t\t\tlet onReadyCalled = false;\n\n\t\t\t\t\t\t\tconst func = (data) => {\n\t\t\t\t\t\t\t\tonReadyCalled = true; \/\/ Set the flag to true\n\t\t\t\t\t\t\t\tif(document.getElementById('loading-indicator-' + formId).nextElementSibling.getAttribute('data-hubspot-rendered') === 'true') {\n\t\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-' + formId).style.display = 'none';\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\tconst formDivElement = document.getElementById(formId);\n\t\t\t\t\t\t\t\tif (formDivElement) {\n\t\t\t\t\t\t\t\t\t\/\/ console.log(\"formDivEL found! it's\");\n\t\t\t\t\t\t\t\t\tformDivElement.classList.remove('hs-form-zifc-hide');\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t};\n\n\t\t\t\t\t\t\tif (!isFuncAlreadyAdded) {\n\t\t\t\t\t\t\t\t\/\/console.log(\"isFuncAlreadyAdded\");\n\t\t\t\t\t\t\t\tfunc.tag = formId; \/\/ Add a tag to the function for uniqueness check\n\t\t\t\t\t\t\t\twindow._zi_fc.onReadyList.push(func);\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\/\/ Timer to handle the case when onReady is not called within 4000ms\n\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\tif (!onReadyCalled) {\n\t\t\t\t\t\t\t\t\tfunc();\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}, 3000);\n\n\t\t\t\t\t\t\twindow._zi_fc.onReady = (data) => {\n\t\t\t\t\t\t\t\tconsole.log(\"onReady triggered\");\n\t\t\t\t\t\t\t\tonReadyCalled = true; \/\/ Set the flag to true\n\t\t\t\t\t\t\t\twindow._zi_fc.onReadyList.forEach((func) => {\n\t\t\t\t\t\t\t\t\tfunc(data);\n\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t};\n\t\t\t\t\t\t})(); \/\/ End of IIFE\n\t\t\t\t\t<\/script>\n\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t<script>\n\t\t\t\t\t\t(function() {\n\t\t\t\t\t\t\tdocument.addEventListener('DOMContentLoaded', function() {\n\t\t\t\t\t\t\t\tvar optionalCta = document.querySelectorAll('.optional-hero-cta-video-link');\n\t\t\t\t\t\t\t\toptionalCta.forEach(cta => {\n\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoFormWrap;\n\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoXLink;\n\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoOverlay;\n\t\t\t\t\t\t\t\t\tvar heroCTAParent;\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\/\/ Check if the optional-hero-cta-video-link element exists\n\t\t\t\t\t\t\t\t\tif(!cta) return;\n\n\t\t\t\t\t\t\t\t\tif(cta.closest('.super-hero-block') || cta.closest('.home-hero-block')) {\n\t\t\t\t\t\t\t\t\t\theroCTAParent = cta.closest('.super-hero-block') ? cta.closest('.super-hero-block') : cta.closest('.home-hero-block');\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap = heroCTAParent.parentElement.querySelector('.hero-cta-popup-video');\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink = heroCTAParent.parentElement.querySelector('.cta-popup-video-x-link.hero-cta');\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay = heroCTAParent.parentElement.querySelector('.hs-gated-content-reveal-overlay.hero-cta');\n\t\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoFormWrap = cta.parentNode.nextElementSibling.nextElementSibling;\n\t\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoXLink = cta.parentNode.nextElementSibling.nextElementSibling.querySelector('.cta-popup-video-x-link.hero-cta');\n\t\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoOverlay = cta.parentNode.nextElementSibling;\n\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\tcta.addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\t\/\/ Prevent the default behavior of the link\n\t\t\t\t\t\t\t\t\t\t\tevent.preventDefault();\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay = cta.closest('.blog-post-block-area') ? cta.closest('.blog-post-block-area').querySelector('.hs-gated-content-reveal-overlay') : heroCTAPopupVideoOverlay;\n\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.classList.remove('hidden');\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay.classList.add('reveal');\n\n\t\t\t\t\t\t\t\t\t\tif(cta.closest('.hs-gated-content-reveal-overlay.hidden')) {\n\t\t\t\t\t\t\t\t\t\t\tvar otherAreas = cta.closest('.blog-post-block-area');\n\t\t\t\t\t\t\t\t\t\t\totherAreas.forEach(otherArea => {\n\t\t\t\t\t\t\t\t\t\t\t\tif(otherArea.classList.contains('z-50')) {\n\t\t\t\t\t\t\t\t\t\t\t\t\totherArea.classList.remove('z-50');\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\tif(cta.closest('.blog-post-block-area')) {\n\t\t\t\t\t\t\t\t\t\t\tcta.closest('.blog-post-block-area').classList.add('z-50');\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\tif (heroCTAPopupVideoXLink) {\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\t\/\/ Prevent the default behavior of the link\n\t\t\t\t\t\t\t\t\t\t\tevent.preventDefault();\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.classList.add('hidden');\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay.classList.remove('reveal');\n\n\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.querySelector('.block-hubspot-form').classList.remove('to-video');\n\n\t\t\t\t\t\t\t\t\t\t\tif(heroCTAPopupVideoFormWrap.closest('.blog-post-block-area').classList.contains('z-50')) \n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.closest('.blog-post-block-area').classList.remove('z-50');\n\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t\tif(heroCTAPopupVideoFormWrap.querySelector('.exit-this-form')) {\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.querySelector('.exit-this-form').addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.click();\n\t\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t\tdocument.addEventListener('keydown', function(event) {\n\t\t\t\t\t\t\t\t\t\t\tif ( 27 === event.keyCode ) {\n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.click();\n\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\tif (heroCTAPopupVideoOverlay) {\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\t\/\/ this isn't a link so no need for preventdefault\n\t\t\t\t\t\t\t\t\t\t\tif(event.target === heroCTAPopupVideoFormWrap) {\n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.click();\n\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.querySelector('.block-hubspot-form').classList.remove('to-video');\n\t\t\t\t\t\t\t\t\t\t\t\/*\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.classList.add('hidden');\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay.classList.remove('reveal');\n\n\t\t\t\t\t\t\t\t\t\t\tif(heroCTAPopupVideoFormWrap.closest('.blog-post-block-area').classList.contains('z-50')) \n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.closest('.blog-post-block-area').classList.remove('z-50');\n\t\t\t\t\t\t\t\t\t\t\t*\/\n\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay.addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\tif(event.target === heroCTAPopupVideoOverlay) {\n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.click();\n\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t});\n\n\n\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t})(); \/\/ End of heroCTAPopupVideo IIFE\n\t\t\t\t\t<\/script>\n\t\t\t\t\n\n\n\t\t\t\t\n\t\t\t\t<div class=\"form_target\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hidden form-to-video-wrapper hero-cta \">\n\t\t\t\t\t\t<button type=\"button\" class=\"play-btn modal-trigger form-to-video bg-tsunami hero-cta \" data-toggle=\"modal\" data-target=\".video-content-1487662343hubspot-form-680f8e1999e46\" data-url=\"https:\/\/player.vimeo.com\/video\/936343316?dnt=1&amp;app_id=122963&amp;autohide=1&amp;controls=1&amp;hd=1&amp;pause=0&amp;videoFoam=true&amp;formId=hubspot-form-680f8e1999e46\">Play Video<\/button>\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<style>\n\n.side-submit {\n\n    max-width: 48rem;\n    background-color: transparent;\n    border: none;\nbox-shadow: none;\nbutton.play-btn {\nbackground-color: #ffffff;\n}\n.hs-form .hs-form-field .input {\nbackground-color: #ffffff;\nborder-radius: 4px;\n}\n.hs-form .hs-fieldtype-booleancheckbox .input {\nbackground-color: unset;\n}\n.hs-form .hs-fieldtype-booleancheckbox .input a {\ncolor: inherit;\ntext-decoration: underline;\n}\n.hs-form .hs-fieldtype-booleancheckbox .input .inputs-list li input[type=checkbox]:checked+span {\ncolor: inherit;\n}\n.hs_error_rollup {display:none;}\n\n.hs-form .hs_submit.hs-submit .actions input[type=submit] {\nbackground-color: rgba(214, 227, 252, 1);\ncolor: rgba(0, 60, 179, 1);\n}\n.hs-form .hs-form-field label:not(.hs-error-msg) {\ncolor: #ffffff;\n}\n.hs-form {\n    display: grid;   \n    grid-template-columns: 2fr 1fr;\nalign-items: start;\nmax-width: 100%;\n}\n.hs-dependent-field {\n grid-row-start: 2;\n}\n.field:not(.hs-email) {\n    grid-row-start: 2;\n}\n.hs-submit {\nmargin-top: .75rem;\n}\n\n}\n@media screen and (max-width: 48rem) {\n.side-submit {\n.hs-form {\n    display:block;\n}\n.hs-submit {text-align: center}\n}\n<\/style>\n\n\n\n<style>\n  .text-analytics-block {\n  display: flex;\n  justify-content: center;\n}\n.text-analytics-block .ta-card {\n  border-top: 2px solid #D6E3FC;\n  padding: 30px 39px;\n  width: 250px;\n  text-align: center;\n}\n.text-analytics-block .ta-card:first-child {\n  padding-right: 39px;\n  padding-left: 0;\n}\n.text-analytics-block .ta-card:last-child {\n  padding-right: 0;\n  padding-left: 39px;\n}\n.text-analytics-block .ta-card .circle {\n  height: 20px;\n  width: 20px;\n  border-radius: 50%;\n  background: #fff;\n  border: 2px solid #D6E3FC;\n  position: absolute;\n  transform: translate(-10px, -41px);\n}\n\n@media (max-width: 1050px) {\n  .text-analytics-block {\n    flex-direction: column;\n    align-items: center;\n  }\n  .text-analytics-block .ta-card {\n    border-top: none;\n    border-left: 2px solid #D6E3FC;\n  }\n  .text-analytics-block .ta-card:first-child {\n    padding-right: inherit;\n    padding-left: inherit;\n    padding-top: 20px;\n  }\n  .text-analytics-block .ta-card:last-child {\n    padding-right: inherit;\n    padding-left: inherit;\n    padding-bottom: 0;\n  }\n  .text-analytics-block .ta-card .circle {\n    transform: translate(-135px, 20px);\n  }\n}\n<\/style>\n<h3 class=\"mb-40px text-center mt-100px\">Vorteile unserer Conversation Analytics Software<\/h3>\n<div class=\"text-analytics-block u-plr-20 pt-0\">\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Kundenprobleme schneller l\u00f6sen<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Leistung und Bindung von Mitarbeitern im Kundenservice verbessern<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Kosten f\u00fcr den Kundenservice und Bearbeitungszeit reduzieren<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>H\u00f6heren Anteil am Kundenbudget erzielen<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Rentabilit\u00e4t von Kundenservice-Investitionen nachweisen<\/h4>\n  <\/div>\n<\/div>\n\n\n\n<section id=\"reprise-demo\" class=\"block-section overflow-hidden fontend-hidden md:block bg-albatross   bg-cover bg-center bg-no-repeat  alignfull\"\n    style=\" \">\n\n    <div class=\"py-100px\">\n\n        <div class=\"container\">\n\n            \n\n<div class=\"wp-block-columns my-0 is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<div id=\"reprise-demo-inner\" class=\"relative mb-24\">\n\t\n\t<img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" class=\"absolute w-auto h-full z-10 iframe-grid\" src=\"\/wp-content\/uploads\/2024\/09\/iframe-grid.png\" alt=\"\">\n\t<img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" class=\"absolute w-auto h-full z-10 iframe-grid\" src=\"\/wp-content\/uploads\/2024\/09\/iframe-grid.png\" alt=\"\">\n\t\n\t<div class=\"p-4 rounded-xl shadow-xl relative z-30 bg-albatross\">\n\n\t\t<a class=\"relative block no-hover\" href=\"https:\/\/app.getreprise.com\/launch\/D6ll8J6\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t<img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" class=\" object-cover rounded-xl relative w-full h-full\" loading=\"lazy\" width=\"1533\" height=\"1060\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Screenshot-2024-09-13-at-10.08.03\u202fAM-e1726243875573.png\" alt=\"\" title=\"Customer Acquisition Demo\" \/>\n<div class=\"absolute bg-dory\/100 inset-0 opacity-75\" style=\"\n    background-color:#0a1234;\n\"><\/div>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex st-centered absolute mx-auto\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><span class=\"wp-block-button__link has-albatross-color has-tsunami-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:4px\"><strong>Starten Sie eine selbstgef\u00fchrte Tour&nbsp;&nbsp;<\/strong> <svg width=\"18\" height=\"12\" viewBox=\"0 0 18 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path d=\"M16.7676 6.68945L12.252 11.2051C11.9199 11.5371 11.4219 11.5371 11.123 11.2051C10.791 10.9062 10.791 10.4082 11.123 10.0762L14.2773 6.92188H0.796875C0.332031 6.92188 0 6.58984 0 6.125C0 5.69336 0.332031 5.32812 0.796875 5.32812H14.2773L11.123 2.17383C10.791 1.875 10.791 1.37695 11.123 1.04492C11.4219 0.746094 11.9199 0.746094 12.252 1.04492L16.7676 5.59375C17.0664 5.89258 17.0664 6.39062 16.7676 6.68945Z\" fill=\"white\"><\/path> <\/svg><\/span><\/div>\n<\/div>\n\t\t<\/a>\n\t\t\n\t<\/div>\n<\/div>\n<style>\n\t.iframe-grid {\n\t\ttop: 50%;\n\t\tleft: 0%;\n\t\ttransform: translate(-50%, -50%);\n\t\twidth: auto;\n\t\theight: auto;\n\t}\n\t.iframe-grid:nth-child(2) {\n\t\tleft: 100%;\n\t\ttransform: translate(-50%, -50%);\n\t}\n\t\n\t@media screen and (max-width: 1126px) {\n\t\t\t#reprise-demo {\n\t\t\tdisplay: none;\n\t\t}\n\t}\n\t.shadow-xl {\n\t\tbox-shadow: 0px 16px 40px 0px #00000026;\n\t}\n.st-centered {\ntop: 50%;\nleft: 50%;\ntransform: translate(-50%,-50%);\n}\n<\/style>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<section id=\"block-321a98c76e2a23471f4aa6d3430f1d37\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide alignfull u-pt-0 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Pearl-Plaza f\u00fcr Konversationsinsights<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Revolutionieren Sie Ihr Kundenerlebnis und f\u00f6rdern Sie das Gesch\u00e4ftswachstum mit einer Konversationsanalysesoftware, die datengest\u00fctzte Erkenntnisse aus allen Kan\u00e4len Ihres Unternehmens liefert, einschlie\u00dflich:<\/p>\n<ul>\n<li>Anrufe und Chats im Kontaktzentrum<\/li>\n<li>Befragungen<\/li>\n<li>Kundeninteraktionen<\/li>\n<li>Leistung der Callcenter-Agenten<\/li>\n<li>Betriebskennzahlen und andere Daten<\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-tsunami cta button\" href=\"https:\/\/app.getreprise.com\/launch\/D6ll8J6\/\" target=\"_blank\" rel=\"noopener\"><span>Entdecken Sie das Produkt<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1201\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-conversational-intelligence.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-conversational-intelligence.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-conversational-intelligence-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-conversational-intelligence-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-conversational-intelligence-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-conversational-intelligence-768x769.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-conversational-intelligence-1079x1080.png 1079w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-5b6739e4916c21d856c6827e0799ca80\" class=\"content-block fifty-fifty-block fifty-media-text alignwide alignfull u-pt-0 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"601\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/cc-increased-efficiency.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/cc-increased-efficiency.png 600w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/cc-increased-efficiency-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/cc-increased-efficiency-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-\">EINFACHE ROI-ERMITTLUNG<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text \">Gesteigerte Effizienz und transparente Preisgestaltung.<\/h2>\n\t\t\t\t\n\t\t\t\t<ul>\n<li><span data-metadata=\"&lt;!--(figmeta)eyJmaWxlS2V5IjoiazBNWTRVUHM0MmRjQlpWUFJDaXZDSyIsInBhc3RlSUQiOjQ5OTE2NjEzMSwiZGF0YVR5cGUiOiJzY2VuZSJ9Cg==(\/figmeta)--&gt;\"><\/span>Niedrigste Gesamtbetriebskosten<\/li>\n<li>Integrierte Plattform, die Technologie und Dienstleistungen kombiniert<\/li>\n<li>Stellen Sie einen direkten Zusammenhang zu finanziellen Ergebnissen her<\/li>\n<li>Umsetzbare Kennzahlen<\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-tsunami cta button\" href=\"\/de-de\/demo\/\"><span>Jetzt den ROI berechnen<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-608f0113a443c3731155819380304de6\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide alignfull bg-marlin-30 has-background color-as-background background-marlin-30\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-\">Kundenbeispiel<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Foot Locker beseitigt Datensilos<\/h2>\n\t\t\t\t\n\t\t\t\t<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Automatisierte Kategorisierung<\/strong> f\u00fcr optimierte Datenorganisation und bessere Erkenntnisse.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Ein einheitlicher \u00dcberblick<\/strong> \u00fcber Feedbackdaten aus verschiedenen Quellen vereinfacht die Analyse und das Verst\u00e4ndnis der Kundenstimmung.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Verbesserte Datenqualit\u00e4t<\/strong> durch Eliminierung unbrauchbarer oder unzug\u00e4nglicher Informationen.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Transparenz und Konfigurierbarkeit<\/strong> f\u00fcr ein besseres Verst\u00e4ndnis und schnelle Anpassungen des Systems.<\/span><\/li>\n<\/ul>\n<p>Dank seines Engagements f\u00fcr Kunden und durch den Abbau von Datensilos bleibt Foot Locker auf <strong>Platz 4 der Forbes-Liste der Unternehmen mit der h\u00f6chsten Kundenbindung und erreicht einen OSAT-Score von 84,4 %<\/strong> \u2013 ein Anstieg um sechs Punkte seit September 2018.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-tsunami cta button\" href=\"https:\/\/inmoment.com\/en-gb\/lp\/xi-takes-foot-locker\/%20\"><span>Lesen Sie die vollst\u00e4ndige Customer Story<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"601\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/cc-foot-locker.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/cc-foot-locker.png 600w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/cc-foot-locker-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/cc-foot-locker-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<section id=\"section-block_283dd6a73867d1d855f5ee1cae3c7b80\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  default\"\n    style=\" \">\n\n    <div class=\"py-100px\">\n\n        <div class=\"container\">\n\n            \n\n<h2 class=\"wp-block-heading has-text-align-center\">Bereit, Ihr Kundenerlebnis mit Konversationsanalysesoftware zu revolutionieren?<\/h2>\n\n\n\n<div class=\"mx-auto flex flex-col md:flex-row md:items-center justify-center gap-8 mt-50px\">\n                                        <a href=\"https:\/\/inmoment.com\/de-de\/experience-software-demo\/\" title=\"\" class=\"no-hover cta-button flex flex-row items-center gap-4 px-[32px] lg:px-[9px] xl:px-[32px] py-2 rounded bg-white border font-bold border-current text-tsunami text-base\" style=\" border-color: currentColor; border-style: solid;\" target=\"_blank\" rel=\"noopener\">\n                        <span class=\"\">Vereinbaren Sie eine Demo<\/span>\n                                                <svg width=\"18\" height=\"12\" viewBox=\"0 0 18 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M17.2676 6.63452L12.752 11.1501C12.4199 11.4822 11.9219 11.4822 11.623 11.1501C11.291 10.8513 11.291 10.3533 11.623 10.0212L14.7773 6.86694H1.29688C0.832031 6.86694 0.5 6.53491 0.5 6.07007C0.5 5.63843 0.832031 5.27319 1.29688 5.27319H14.7773L11.623 2.1189C11.291 1.82007 11.291 1.32202 11.623 0.98999C11.9219 0.691162 12.4199 0.691162 12.752 0.98999L17.2676 5.53882C17.5664 5.83765 17.5664 6.33569 17.2676 6.63452Z\" fill=\"#0057FF\"\/>\n<\/svg>\n                                           <\/a>\n                    \n                                        <a href=\"https:\/\/app.getreprise.com\/launch\/D6ll8J6\/\" title=\"\" class=\"no-hover flex flex-row items-center gap-4\" target=\"_blank\" rel=\"noopener\">\n                        <span class=\"text-orca\">Entdecken Sie das Produkt<\/span>\n                                                <span><svg width=\"20\" height=\"20\" viewBox=\"0 0 25 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g> <path d=\"M12.5 0C5.59646 0 0 5.59646 0 12.5C0 19.4035 5.59646 25 12.5 25C19.4035 25 25 19.4035 25 12.5C25 5.59646 19.4035 0 12.5 0ZM16.9004 13.0529L10.8131 17.1969C10.6082 17.3363 10.343 17.3511 10.124 17.2352C9.9049 17.1193 9.76787 16.8918 9.76787 16.644V8.35599C9.76787 8.10817 9.9049 7.88066 10.124 7.76476C10.343 7.64891 10.6082 7.66362 10.8131 7.8031L16.9004 11.9471C17.0834 12.0717 17.1929 12.2786 17.1929 12.5C17.1929 12.7214 17.0834 12.9283 16.9004 13.0529Z\" fill=\"#0058FF\"><\/path> <\/g> <defs>  <rect width=\"25\" height=\"25\" fill=\"white\"><\/rect>  <\/defs> <\/svg><\/span>\n                                            <\/a>\n                    <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"section-block_c0bea9db9223e980f13db7e6d0712931\" class=\"block-section st-line-grid pt-0 pb-0 bg-great-white-30   bg-great-white-30  alignfull\"\n    style=\" \">\n\n    <div class=\"py-100px\">\n\n        <div class=\"container\">\n\n            \n\n<h2 class=\"wp-block-heading has-text-align-center color-dory u-pt-20 u-pb-20\"><strong>Bieten Sie ein konsistentes und menschliches Kundenerlebnis durch:<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dory-color has-text-color has-link-color wp-elements-542b3eeaaf62a8fc2979a52a714d01c2\"><strong>Omnichannel-Voice of Customer<\/strong><\/p>\n\n\n\n<p>Kombinieren Sie eine F\u00fclle von Kontaktcenter-Interaktionen mit anderen Kan\u00e4len f\u00fcr ein umfassendes VOC-Bild<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dory-color has-text-color has-link-color wp-elements-5d11532e4526c7be2c18c8d9d9c4fa84\"><strong>Call-Center-Agenten- und Coach-Scorecards<\/strong><\/p>\n\n\n\n<p>Verstehen Sie die Performance, St\u00e4rken und Verbesserungsm\u00f6glichkeiten von Agenten und Teams.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dory-color has-text-color has-link-color wp-elements-ee612e8b3a8f9220f6d4b867afc5040f\"><strong>Konversationsanalyse<\/strong><\/p>\n\n\n\n<p>Erhalten Sie Erkenntnisse aus fortlaufenden Gespr\u00e4chen zwischen Call Center Agent und Kunde<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dory-color has-text-color has-link-color wp-elements-b1b3f0df6bdb2a48b72ac0810755e38c\"><strong>KI-gesteuerte Textanalyse<\/strong><\/p>\n\n\n\n<p>Nutzen Sie Ihre unstrukturierten Daten und erkennen Sie Feedback-Themen und Anomalien<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns u-pb-50 is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dory-color has-text-color has-link-color wp-elements-485a1356835cd490d4dfc47f73f2ef3a\"><strong>AI Zusammenfassung<\/strong><\/p>\n\n\n\n<p>Verwandeln Sie Stunden von Audio in Text, um die Vorteile von KI und Textanalyse zu nutzen<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dory-color has-text-color has-link-color wp-elements-756a9dd37d336e74b6caf9202f6e5550\"><strong>Qualit\u00e4tssicherung<\/strong><\/p>\n\n\n\n<p>Identifizieren Sie Wissensl\u00fccken und M\u00f6glichkeiten zur Implementierung von Schulungssystemen.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dory-color has-text-color has-link-color wp-elements-af6c644456c5ba5481df41d6e03b63f0\"><strong>Strategische Dienstleistung<\/strong><\/p>\n\n\n\n<p>Erhalten Sie professionelle Beratung und Berichte zu wichtigen gesch\u00e4ftlichen Fragen und Einflussfaktoren<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-dory-color has-text-color has-link-color wp-elements-1b216e545c4a670c71229f24adde929e\"><strong>Impact Predictor<\/strong><\/p>\n\n\n\n<p>Erkunden Sie wichtige Faktoren und Chancen, die Ihre Kennzahlen am meisten beeinflussen.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"flex flex-row justify-center\"><a href=\"https:\/\/inmoment.com\/de-de\/experience-software-demo\/\" title=\"\" class=\"no-hover cta-button flex flex-row items-center gap-4 px-[32px] mt-40px lg:px-[9px] xl:px-[32px] py-2 rounded bg-tsunami border font-bold border-current hover:text-white text-white text-base\" style=\"color:white!important;\" target=\"_blank\" rel=\"noopener\">\n                        <span class=\"\">Vereinbaren Sie eine Demo<\/span>\n                                                <svg width=\"18\" height=\"12\" viewBox=\"0 0 18 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M17.2676 6.63477L12.752 11.1504C12.4199 11.4824 11.9219 11.4824 11.623 11.1504C11.291 10.8516 11.291 10.3535 11.623 10.0215L14.7773 6.86719H1.29688C0.832031 6.86719 0.5 6.53516 0.5 6.07031C0.5 5.63867 0.832031 5.27344 1.29688 5.27344H14.7773L11.623 2.11914C11.291 1.82031 11.291 1.32227 11.623 0.990234C11.9219 0.691406 12.4199 0.691406 12.752 0.990234L17.2676 5.53906C17.5664 5.83789 17.5664 6.33594 17.2676 6.63477Z\" fill=\"white\"\/>\n<\/svg>\n\n                                           <\/a><\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<h2 class=\"wp-block-heading has-text-align-center mt-100px\">Wie unsere Konversationsanalysesoftware funktioniert<\/h2>\n\n\n<section id=\"block-7feff6fcc1b400add5a276bfb0486018\" class=\"content-block ordered-list-columns-block alignwide pb-16 no-background\" style=\"\">\n\t\t<div class=\"grid grid-center container\">\n\n\t\t\n\t\t\t<div class=\"col col-sm col-md  col-4 \">\n\t\t\t\t<div class=\"content-wrap\">\n\t\t\t\t\n\t<h4 class=\"\n\t heading-color-dory background-alpha-dory\t\">\n\n\t\t01\n\t<\/h4>\n\n\t\n\t<h2 class=\"heading-color-dory\">\n\n\t\tGehen Sie \u00fcber die Post-Call-Befragungen hinaus\n\t<\/h2>\n\n\t\n\t\n\t<div  class=\"\">\n\n\t\t<p><span style=\"font-weight: 400\">Nutzen Sie die Vorteile einer integrierten Signalerfassung, die Anrufprotokolle, Chat-Logs, IVR-Daten, Servicemitarbeiter-Notizen und Feedback umfasst.<\/span><\/p>\n\n\t<\/div>\n\n\t\n\t\n\t\t\t\t\t<\/div><!-- .content-wrap -->\n\t\t\t<\/div> <!-- .col-4 -->\n\n\t\t\n\t\t\t<div class=\"col col-sm col-md  col-4 \">\n\t\t\t\t<div class=\"content-wrap\">\n\t\t\t\t\n\t<h4 class=\"\n\t heading-color-dory background-alpha-dory\t\">\n\n\t\t02\n\t<\/h4>\n\n\t\n\t<h2 class=\"heading-color-dory\">\n\n\t\tErkennen und verfolgen Sie aufkommende Probleme\n\t<\/h2>\n\n\t\n\t\n\t<div  class=\"\">\n\n\t\t<p><span style=\"font-weight: 400\">Preisgekr\u00f6nte KI informiert Teams \u00fcber neue Themen, Trends und Qualit\u00e4tssicherung, sodass sie diese proaktiv \u00fcber verschiedene Kan\u00e4le hinweg angehen k\u00f6nnen.<\/span><\/p>\n\n\t<\/div>\n\n\t\n\t\n\t\t\t\t\t<\/div><!-- .content-wrap -->\n\t\t\t<\/div> <!-- .col-4 -->\n\n\t\t\n\t\t\t<div class=\"col col-sm col-md  col-4 \">\n\t\t\t\t<div class=\"content-wrap\">\n\t\t\t\t\n\t<h4 class=\"\n\t heading-color-dory background-alpha-dory\t\">\n\n\t\t03\n\t<\/h4>\n\n\t\n\t<h2 class=\"heading-color-dory\">\n\n\t\tVorhersage der Auswirkungen von Fehlerbehebungen\n\t<\/h2>\n\n\t\n\t\n\t<div  class=\"\">\n\n\t\t<p><span style=\"font-weight: 400\">Mit der Kombination aus fortschrittlichen Analysetools und Expertenwissen k\u00f6nnen Sie Ma\u00dfnahmen priorisieren und die gesch\u00e4ftlichen Auswirkungen von Verbesserungsinitiativen antizipieren. <\/span><\/p>\n\n\t<\/div>\n\n\t\n\t\n\t\t\t\t\t<\/div><!-- .content-wrap -->\n\t\t\t<\/div> <!-- .col-4 -->\n\n\t\t\n\t\t\t<div class=\"col col-sm col-md  col-4 \">\n\t\t\t\t<div class=\"content-wrap\">\n\t\t\t\t\n\t<h4 class=\"\n\t heading-color-dory background-alpha-dory\t\">\n\n\t\t04\n\t<\/h4>\n\n\t\n\t<h2 class=\"heading-color-dory\">\n\n\t\tBef\u00e4higen Sie Mitarbeiter Kunden aktiv zu betreuen\n\t<\/h2>\n\n\t\n\t\n\t<div  class=\"\">\n\n\t\t<p><span style=\"font-weight: 400\">Unterst\u00fctzen Sie Kunden proaktiv in ihren bevorzugten Kan\u00e4len, um deren Zufriedenheit zu steigern und die Arbeitslast im Kontaktcenter zu reduzieren.<\/span><\/p>\n\n\t<\/div>\n\n\t\n\t\n\t\t\t\t\t<\/div><!-- .content-wrap -->\n\t\t\t<\/div> <!-- .col-4 -->\n\n\t\t\n\t\t<\/div> <!-- .grid -->\n\n\t<\/section> <!-- section -->\n\n\n\n<section id=\"block-3fd05398ea83db7b9d58d38b1e419246\" class=\"content-block pull-quote-block alignfull quote-layout alignwide bg-marlin-30\" style=\"\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-9\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-marlin color-dory\">\n\t\t\t\t\t\t<p><strong class=\" \">Pearl-Plaza\u2019s KI-Technologien haben dem Team geholfen, die Ursachen und Probleme besser zu identifizieren, indem sie Anruf- und Chat-Transkripten nutzten, um zu sehen, was Kunden in ihrem ungefragten Feedback sagen. Das verbesserte Verst\u00e4ndnis f\u00fchrt zu einer h\u00f6heren Prozessoptimierung, was die Anzahl der Anrufe beim Kundensupport verringert.\u201d<\/strong><\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"quote-attribution color-orca\">&#8211; Tyler Saxey, Director Customer Experience, Foot Locker<\/p>\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n<section id=\"block-7a6ceb9fbd0bbc2c88d1c9c524a1e839\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-ptb-60 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-tsunami\">HOLISTISCHE ANALYSE<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Erkennen Sie Kundensignale an jedem Ber\u00fchrungspunkt genau<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Greifen Sie auf tiefgehende Erkenntnisse in Millionen von Kontaktcenter-Gespr\u00e4chen zu, um Verbesserungen voranzutreiben.<\/p>\n<ul>\n<li>Bestimmen Sie Anforderungen, indem Sie Kan\u00e4le (Anruf, Chat, Social Media usw.) zusammenf\u00fchren.<\/li>\n<li>Wenden Sie fortschrittliche Sentiment-Analysen und nat\u00fcrliche Sprachverarbeitung (NLP) an.<\/li>\n<li>Konzentrieren Sie Ressourcen auf Bereiche mit dem gr\u00f6\u00dften Einfluss und der h\u00f6chsten Rendite.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-stronger-contact-center.svg\" width=\"600\" height=\"601\" title=\"cc-stronger-contact-center\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-f868bac2fa7514a748eeb4e2d2af189f\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-ptb-60 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-customized-ai.svg\" width=\"600\" height=\"601\" title=\"cc-customized-ai\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-tsunami\">H\u00d6HERE GENAUIGKEIT, MEHR INSIGHTS<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Angepasste KI-Branchen-Modelle <\/h2>\n\t\t\t\t\n\t\t\t\t<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ein KI- und ML-gest\u00fctztes Contact Center kombiniert mit \u00fcber 50 branchenspezifischen Modellen, die individuell f\u00fcr Kunden angepasst sind, mit Zehntausenden von Stimmungsphrasen, Tausenden von Entit\u00e4ten und Hunderten von Themen.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Spezialisierte Textanalyse-Modelle zur Bew\u00e4ltigung komplexer Gespr\u00e4chsinhalte, einschlie\u00dflich Emotionen, Aufwand und Absicht.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verkn\u00fcpfen Sie CX-Erkenntnisse mit der Performance\u00a0 der Call Center Agenten im Gespr\u00e4ch und bei der L\u00f6sung von Problemen.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kombinierte KI- und ML-gest\u00fctzte Modelle f\u00fcr Kontaktcenter auf Basis branchenspezifischer Kundenmodelle.<\/span><span><\/span><span><\/span><\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-8e48dde9b3df3b869687f820fe87086d\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-ptb-60 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-tsunami\">PRIORISIEREN SIE WAS WICHTIG IST<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Hierarchisches, zielgerichtetes Reporting<\/h2>\n\t\t\t\t\n\t\t\t\t<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Umfassende Berichterstattung \u00fcber organisatorische Ebenen hinweg: Regionen, Kontaktcenter, Manager-Teams und Agenten.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verstehen Sie die t\u00e4gliche Leistung, historische Trends und Vergleiche.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transparenz \u00fcber die Gesamtleistung des Zentrums und detaillierte Analysen von Agenten.<\/span><\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1201\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-hierarchical.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-hierarchical.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-hierarchical-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-hierarchical-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-hierarchical-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-hierarchical-768x769.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-hierarchical-1079x1080.png 1079w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-54e33c1844c5c3e43c893b22a33c9fe6\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-ptb-60 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"601\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Focused-Insights-on-Individual-Speakers.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Focused-Insights-on-Individual-Speakers.png 600w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Focused-Insights-on-Individual-Speakers-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Focused-Insights-on-Individual-Speakers-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-tsunami\">STEIGERN SIE DIE BEANTWORTUNGSRATE BEIM ERSTANRUF<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Fokussierte Erkenntnisse zu einzelnen Sprechern<\/h2>\n\t\t\t\t\n\t\t\t\t<ul>\n<li aria-level=\"1\"><span data-metadata=\"&lt;!--(figmeta)eyJmaWxlS2V5IjoiazBNWTRVUHM0MmRjQlpWUFJDaXZDSyIsInBhc3RlSUQiOjIwNzE4NTUyNSwiZGF0YVR5cGUiOiJzY2VuZSJ9Cg==(\/figmeta)--&gt;\"><\/span>Verbesserte Produkte, Prozesse und Marketing durch ein besseres Verst\u00e4ndnis der Kundenbed\u00fcrfnisse.<\/li>\n<li aria-level=\"1\">Effektiveres Feedback und Training f\u00fcr Agenten durch die Fokussierung auf agentenspezifische Kommunikationsmuster.<\/li>\n<li aria-level=\"1\">Effiziente Analyse von Sprecherdaten zur Identifizierung von Erkenntnissen und M\u00f6glichkeiten zur Verbesserung des Wissens, der Bearbeitungszeit und der L\u00f6sung beim Erstkontakt.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-8d2fd14a7628d5f5f1e1fd690b5496bc\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-ptb-60 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-tsunami\">OPTIMIEREN SIE IHR CONTACT CENTRE<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Ein-Klick-Gespr\u00e4chszusammenfassungen<\/h2>\n\t\t\t\t\n\t\t\t\t<ul>\n<li aria-level=\"1\"><span data-metadata=\"&lt;!--(figmeta)eyJmaWxlS2V5IjoiazBNWTRVUHM0MmRjQlpWUFJDaXZDSyIsInBhc3RlSUQiOjE5OTMxMzUxMzgsImRhdGFUeXBlIjoic2NlbmUifQo=(\/figmeta)--&gt;\"><\/span>Reduzieren Sie die durchschnittliche Bearbeitungszeit um bis zu 33 %<\/li>\n<li aria-level=\"1\">Verbessern Sie die Kapazit\u00e4t des Contact Centres und die Kundenzufriedenheit<\/li>\n<li aria-level=\"1\">Steigern Sie die Kundenbindung und Loyalit\u00e4t durch ein verbessertes Gespr\u00e4chserlebnis<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"601\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Generate-Conversation-Summary.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Generate-Conversation-Summary.png 600w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Generate-Conversation-Summary-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Generate-Conversation-Summary-150x150.png 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-38495b28a8b414cb1bb34b0e9dd4ecdb\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-ptb-60 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1201\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-high-impact.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-high-impact.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-high-impact-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-high-impact-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-high-impact-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-high-impact-768x769.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/cc-high-impact-1079x1080.png 1079w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-stingray\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-tsunami\">KLARE ZIELE<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Strategische Leitlinien f\u00fcr Gesch\u00e4ftsbereichsleiter<\/h2>\n\t\t\t\t\n\t\t\t\t<ul>\n<li aria-level=\"1\">Preisgekr\u00f6nte Experience Software und strategische Beratung<\/li>\n<li aria-level=\"1\">Wissen, wo der Fokus f\u00fcr die h\u00f6chste Rendite liegen sollte<\/li>\n<li aria-level=\"1\">Analyse von Gesch\u00e4ftstreibern, Kundenbewertungen und Zukunftsprognosen f\u00fcr gezielte Ma\u00dfnahmen<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<section id=\"block-abf9a7e31d3acbb4da13d3b205a05d84\" class=\"content-block emphasis-text-block alignwide alignfull has-background image-as-background background-position-left-top background-size-cover has-overlay-mode-\" style=\" background-image: url(\/wp-content\/uploads\/2022\/03\/forum-hero-bg.png)\">\n\t\t<div class=\"container\">\n\n<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\n<h2 class=\"heading-color-albatross\">Discover the Future of Customer Service<\/h2>\n<a class=\"button ghost link-color-albatross\" href=\"\/de-de\/reputation-management-demo\/\"><span>Contact Us for a Personalized Demo<\/span><\/a>\n\n\t\t\t\n\t\t<\/div>\n\n\t<\/section>\n\n\n<section id=\"block-59f5d5b6001889ade24d288770668aa7\" class=\"post-cards-block alignfull alignwide no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading \">Weiterf\u00fchrende Informationen<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/de-de\/resource\/warum-die-steigerung-der-emotionen-bei-kunden-der-schlussel-zum-cx-erfolg-ist\/\">Warum die Steigerung der Emotionen bei Kunden der Schl\u00fcssel zum CX-Erfolg ist<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"214\" height=\"300\" 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href=\"https:\/\/inmoment.com\/de-de\/resource\/designing-experiences-with-inclusivity-and-accessibility-in-mind\/\">Erlebnisse mit Einbindung von Inklusivit\u00e4t und Barrierefreiheit gestalten<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/inclusivity-300x300.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/inclusivity-300x300.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/inclusivity-150x150.jpg 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/inclusivity-768x768.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/inclusivity.jpg 900w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/de-de\/resource\/designing-experiences-with-inclusivity-and-accessibility-in-mind\/\">\n\t\t\t\t\t<span>Mehr lesen<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<button class=\"button ghost blue\">\n\t\t\t\t<a href=\"https:\/\/inmoment.com\/de-de\/resources\/\" target=\"\">\n\t\t\t\t\t<span>Weiterf\u00fchrende Informationen<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/button>\n\t\t\n\t<\/div> <!-- .container -->\n\n<\/section>\n\n\n\n<script defer>\nfunction stReplace() {\nvar stCards = document.querySelectorAll(\".post-card-tax\");\nfor (let tax of stCards) {\n    tax.textContent = tax.textContent.replace(\"customer-stories\", \"customer stories\");\n}\n}\nstReplace();\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Vorteile unserer Conversation Analytics Software Kundenprobleme schneller l\u00f6sen Leistung und Bindung von Mitarbeitern im Kundenservice verbessern Kosten f\u00fcr den Kundenservice und Bearbeitungszeit reduzieren H\u00f6heren Anteil am Kundenbudget erzielen Rentabilit\u00e4t von Kundenservice-Investitionen nachweisen Wie unsere Konversationsanalysesoftware funktioniert Discover the Future of Customer Service Contact Us for a Personalized 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