{"id":17550,"date":"2021-02-24T23:15:48","date_gmt":"2021-02-24T23:15:48","guid":{"rendered":"https:\/\/inmoment.com\/action-planning\/"},"modified":"2021-12-20T16:59:27","modified_gmt":"2021-12-20T16:59:27","slug":"action-planning","status":"publish","type":"page","link":"https:\/\/inmoment.com\/de-de\/action-planning\/","title":{"rendered":"Action Planning"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-17019 size-thumbnail\" role=\"img\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActionPlanning-logo.svg\" alt=\"\" width=\"150\" height=\"150\"><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Grundlegende Tools zur Handlungsplanung k\u00f6nnen durch einfache Berechnungen Kennzahlen verbessern \u2013 das allein reicht aber nicht aus, um einen Unterschied zu machen.<\/h3>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<section id=\"block-602c3e702d278\" class=\"content-block pull-quote-block alignfull quote-layout alignfull has-background image-as-background background-position-center background-size-cover has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/dots.svg)\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-9\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-barracuda \">\n\t\t\t\t\t\t<h2><strong class=\"background-ursula color-albatross\">Die Coach-App erstellt ausgehend von der Stimme des Kunden Priorit\u00e4ten, die mit dem gr\u00f6\u00dften Return-on-Investment verbunden sind: Es zeigt genau auf, in welchen Bereich wir mehr Zeit, Energie und M\u00fche investieren sollten.\u201c<\/strong><\/h2>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n<section id=\"block-602d63b51d1c8\" class=\"content-block single-paragraph-block alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">Unser einzigartiger Experience Improvement-Ansatz<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"background-orca alignfull u-plr-30\" style=\"height: 1px;\">\n<div class=\"container\" style=\"border-top: solid 1px #8B3CE6;\"><\/div>\n<\/div>\n\n\n<section id=\"block-602c41172d279\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-betta\">Field-Coaching<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Bef\u00e4higen Sie Ihre Mitarbeiter<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Mithilfe von pr\u00e4diktiven Analysen von strukturierten und unstrukturierten Daten identifiziert die Coach-App aufkommende Servicetrends auf Standortebene.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/04\/13-Action-Planning.svg\" width=\"1535.31\" height=\"1081.98\" title=\"13 &#8211; Action Planning\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-602c425a2d27b\" class=\"content-block single-paragraph-block alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-betta\">AUTOMATISIERTE HANDLUNGSPL\u00c4NE<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">Jedes Team braucht einen hervorragenden Coach<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-albatross\"><p>Die Coach-App erstellt dynamische, proaktive Handlungspl\u00e4ne basierend auf markenspezifischen Betriebsabl\u00e4ufen und mit Fokus auf umsatzgenerierende Aktivit\u00e4ten.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-602c41c22d27a\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/04\/14-Action-Planning.svg\" width=\"1136.41\" height=\"1008.15\" title=\"14 &#8211; Action Planning\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-betta\">EINSICHTEN AUF STANDORTEBENE<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Mit weniger mehr erreichen<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Im Gegensatz zu anderen Apps f\u00fcr die Handlungsplanung kann die Coach-App auch bei geringem Feedbackvolumen Empfehlungen generieren.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-602c44542737e\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide u-ptb-120  no-background\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-betta\">Customer Story<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Umsatzwachstum f\u00fcr mehr als 25 aufeinanderfolgende Quartale<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Nach der Implementierung der Coach-App und datengesteuerten Verbesserungen verzeichnete eine f\u00fchrende globale Restaurantmarke in nur acht Monaten einen signifikanten Anstieg aller Schl\u00fcsselkennzahlen, darunter 34 % beim OSAT und 4 % beim Umsatz.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-albatross cta button\" href=\"https:\/\/inmoment.com\/de-de\/customer-stories\/\"><span>Lesen Sie weitere Kundentestimonials<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"496\" height=\"448\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActionPlanning_CustomerStory.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActionPlanning_CustomerStory.png 496w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActionPlanning_CustomerStory-300x271.png 300w\" sizes=\"auto, (max-width: 496px) 100vw, 496px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-602c46b8e9037\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-ptb-40 has-background image-as-background background-position-center background-size-cover has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/XI21-ServiceOfferingBkgd.svg)\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"996\" height=\"944\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DynamicActionPlanning.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DynamicActionPlanning.png 996w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DynamicActionPlanning-300x284.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DynamicActionPlanning-768x728.png 768w\" sizes=\"auto, (max-width: 996px) 100vw, 996px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-dory\">DYNAMISCHE HANDLUNGSPLANUNG<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">\u00dcber Insights hinausgehen<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Nur Insights zu generieren zu gewinnen, und dann nicht zu handeln, reicht nicht.  Customer Experience Programme kommen in der Regel zum Stillstand, wenn Marken nicht wissen, was sie tun sollten oder wie sie Unterst\u00fctzung und Engagement gewinnen k\u00f6nnen. Unsere Experten f\u00fcr Experience-Transformation helfen Ihnen nicht nur dabei, wirkungsvolle Initiativen zu identifizieren, sondern leiten auch den erforderlichen Change-Management- und Engagement-Prozess, mit dem Sie die Verbesserung von Erlebnissen zu einem Teil der t\u00e4glichen Routine aller Ihrer Mitarbeiter machen. <\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-dory cta button\" href=\"https:\/\/inmoment.com\/de-de\/services\/\"><span>Erfahren Sie mehr \u00fcber Strategic Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-602c48e3e9039\" class=\"post-cards-block alignfull alignwide no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading \">Experience Improvement mit Pearl-Plaza<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/de-de\/resource\/ai-journey-insights-customer-journey-optimierung\/\">AI Journey Insights &#8211; Customer Journey Optimierung<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/EM-10196-Social-AI-Journey-Insights_Web-Preview-300x157.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/EM-10196-Social-AI-Journey-Insights_Web-Preview-300x157.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/EM-10196-Social-AI-Journey-Insights_Web-Preview-1024x536.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/EM-10196-Social-AI-Journey-Insights_Web-Preview-768x402.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/EM-10196-Social-AI-Journey-Insights_Web-Preview-1536x804.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/EM-10196-Social-AI-Journey-Insights_Web-Preview-2048x1072.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/EM-10196-Social-AI-Journey-Insights_Web-Preview-1920x1005.jpg 1920w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/de-de\/resource\/ai-journey-insights-customer-journey-optimierung\/\">\n\t\t\t\t\t<span>Mehr lesen<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/de-de\/resource\/on-demand-webinar-transformieren-sie-ihr-contact-center-erlebnis-mit-modernster-ki-analytik\/\">[On-Demand Webinar] Transformieren Sie Ihr Contact Center-Erlebnis mit modernster KI-Analytik<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/OnDemand_ContactCentreErlebnis_KI-Analytik_Pearl-Plaza-300x157.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/OnDemand_ContactCentreErlebnis_KI-Analytik_Pearl-Plaza-300x157.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/OnDemand_ContactCentreErlebnis_KI-Analytik_Pearl-Plaza-1024x536.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/OnDemand_ContactCentreErlebnis_KI-Analytik_Pearl-Plaza-768x402.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/OnDemand_ContactCentreErlebnis_KI-Analytik_Pearl-Plaza-1536x804.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/OnDemand_ContactCentreErlebnis_KI-Analytik_Pearl-Plaza-2048x1072.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/OnDemand_ContactCentreErlebnis_KI-Analytik_Pearl-Plaza-1920x1005.jpg 1920w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/de-de\/resource\/on-demand-webinar-transformieren-sie-ihr-contact-center-erlebnis-mit-modernster-ki-analytik\/\">\n\t\t\t\t\t<span>Mehr lesen<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/de-de\/resource\/cx-3-0-die-zukunft-heute-beginnen-gestalten-sie-ihr-cx-programm-von-morgen-mit-dem-was-schon-jetzt-moeglich-ist\/\">CX 3.0: Die Zukunft heute beginnen<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"225\" height=\"300\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/0424_XIClubForum_Pearl-Plaza_NPSx-5-225x300.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/0424_XIClubForum_Pearl-Plaza_NPSx-5-225x300.jpeg 225w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/0424_XIClubForum_Pearl-Plaza_NPSx-5-768x1024.jpeg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/0424_XIClubForum_Pearl-Plaza_NPSx-5-1152x1536.jpeg 1152w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/0424_XIClubForum_Pearl-Plaza_NPSx-5-810x1080.jpeg 810w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/05\/0424_XIClubForum_Pearl-Plaza_NPSx-5.jpeg 1500w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/de-de\/resource\/cx-3-0-die-zukunft-heute-beginnen-gestalten-sie-ihr-cx-programm-von-morgen-mit-dem-was-schon-jetzt-moeglich-ist\/\">\n\t\t\t\t\t<span>Mehr lesen<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<button class=\"button ghost blue\">\n\t\t\t\t<a href=\"https:\/\/inmoment.com\/de-de\/resources\/\" target=\"\">\n\t\t\t\t\t<span>Weitere Ressourcen anzeigen<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/button>\n\t\t\n\t<\/div> <!-- .container -->\n\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grundlegende Tools zur Handlungsplanung k\u00f6nnen durch einfache Berechnungen Kennzahlen verbessern \u2013 das allein reicht aber nicht aus, um einen Unterschied zu machen.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17550","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/pages\/17550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/comments?post=17550"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/pages\/17550\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=17550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}