{"id":30166,"date":"2021-06-21T21:52:13","date_gmt":"2021-06-21T21:52:13","guid":{"rendered":"https:\/\/inmoment.com\/integrations\/salesforce\/"},"modified":"2022-01-10T15:28:15","modified_gmt":"2022-01-10T15:28:15","slug":"salesforce-integration","status":"publish","type":"page","link":"https:\/\/inmoment.com\/de-de\/integrationen\/salesforce-integration\/","title":{"rendered":"Salesforce"},"content":{"rendered":"\n<script type=\"text\/javascript\">jQuery(document).ready(function () {\n    jQuery(\".beaconDemo\").click(function (e) {\n      e.preventDefault();\n      window.wootric(\"run\");\n      console.log('survey initiated');\n    });\n  });<\/script>\n\n\n<section id=\"block-60ccbffa9eba7\" class=\"content-block single-paragraph-block alignwide has-background color-as-background background-albatross\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\t<figure class=\"single-paragraph-icon\">\n\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/salesforce-sm.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t<\/figure>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-dory\">Steigern Sie Kundenbindung und Wachstum indem Sie Feedback erfassen.<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-orca\"><p>Vertriebs- und Supportgespr\u00e4che ver\u00e4ndern sich, wenn den Teams Voice-of-the-Customer-Daten zur Verf\u00fcgung stehen. NPS-, CSAT- und CES-Bewertungen auf Lead-, Kontakt- und Account-Ebene sowie Kommentare sind in Echtzeit in Salesforce-Datens\u00e4tzen sichtbar.<\/p>\n<p><a class=\"button background-tsunami beaconDemo\" href=\"#\"><span>Sehen Sie sich die In-App-NPS-Umfrage hier an<\/span><\/a><\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"664\" height=\"556\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-93.png\" alt=\"\" class=\"wp-image-26382\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-93.png 664w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-93-300x251.png 300w\" sizes=\"auto, (max-width: 664px) 100vw, 664px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"776\" height=\"498\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-92.png\" alt=\"\" class=\"wp-image-26389\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-92.png 776w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-92-300x193.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-92-768x493.png 768w\" sizes=\"auto, (max-width: 776px) 100vw, 776px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n<section id=\"block-60ccc4e39eba8\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">\u00dcberwachen und verbessern Sie die Customer Journey mit unserer 2-Wege-Integration.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>L\u00f6sen Sie Befragungen f\u00fcr jeden Kontakt in Salesforce mit Workflows aus. Senden Sie zum Beispiel eine Befragung zum Customer Effort Score nach dem Onboarding, eine CSAT-Befragung nach Abschluss eines Supportfalls oder eine Net-Promoter-Score-Befragung 60 Tage vor der Vertragsverl\u00e4ngerung.<\/li>\n<li>Senden Sie wiederkehrende Befragungen \u00fcber Salesforce. Senden Sie beispielsweise alle 90 Tage eine NPS-E-Mail-Befragung.<\/li>\n<li>Passen Sie Befragungen mit Salesforce-Feldern an.<\/li>\n<li>Antworten werden in Salesforce und im Wootric-Analyse-Dashboard angezeigt.<\/li>\n<li>Wichtige Unternehmensfunktionen, die Sie brauchen: erweiterte Einrichtung und Bereitstellung einer Salesforce Sandbox.<\/li>\n<li>Sie k\u00f6nnen innerhalb von Tagen, anstatt Monaten loslegen.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"2564\" height=\"1311\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/customer-journey-mountain_1@2x.png\" class=\"fifty-image\" alt=\"CES CSAT PSAT NPS on customer journey mountain peaks\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/customer-journey-mountain_1@2x.png 2564w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/customer-journey-mountain_1@2x-300x153.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/customer-journey-mountain_1@2x-1024x524.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/customer-journey-mountain_1@2x-768x393.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/customer-journey-mountain_1@2x-1536x785.png 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/customer-journey-mountain_1@2x-2048x1047.png 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/customer-journey-mountain_1@2x-1920x982.png 1920w\" sizes=\"auto, (max-width: 2564px) 100vw, 2564px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<style>\n  .midpage-cta {\n    display: flex; \n    align-items: center; \n    justify-content: center; \n    padding: 30px 0;\n    flex-wrap: wrap;\n  }\n  \n  .paragraph {\n    margin-right: 10px;\n  }\n  \n  .button {\n    margin-left: 10px;\n  }\n  \n  @media (max-width: 430px) {\n    .button {\n      margin: 0;\n    }\n    \n    .paragraph {\n      margin: 0 0 10px;\n    }\n    \n    .midpage-cta {\n      flex-direction: column;\n    }\n  }\n<\/style>\n\n<div class=\"midpage-cta alignfull background-great-white\">\n  <div class=\"paragraph\">\n    <p>Kontaktieren Sie unser Vertriebsteam!<\/p>\n  <\/div>\n  <div>\n    <a href=\"https:\/\/inmoment.com\/demo\/professional\/\" target=\"\" class=\"button background-tsunami color-albatross\">\n\t    <span>Book A Demo<\/span>\n    <\/a>\n  <\/div>\n<\/div>\n\n\n<section id=\"block-60cccd77c58a5\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"537\" height=\"122\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-95.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-95.png 537w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-95-300x68.png 300w\" sizes=\"auto, (max-width: 537px) 100vw, 537px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Erhalten Sie Feedback von mehr Kunden. Befragungen in jedem Kanal.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<p>Verwenden Sie einen Multi-Channel-Ansatz. Erreichen Sie Online-Kunden mit In-App-Befragungen f\u00fcr hohe R\u00fccklaufquoten. Nutzen Sie E-Mails, um Offline-Stakeholder zu erreichen.<\/p>\n<ul>\n<li>Web, Handy, E-Mail und SMS.<\/li>\n<li>Einheitliche, konsistente Ansicht von CX-Metriken \u00fcber alle Kan\u00e4le hinweg.<\/li>\n<li>Intelligentes Sampling bedeutet ein besseres Erlebnis f\u00fcr Ihre Kunden.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-60d21efc9364c\" class=\"content-block single-paragraph-block u-pb-40 alignwide has-background color-as-background background-albatross\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-dory\">Verfolgen Sie den Zustand Ihrer Accounts mit 7 vorkonfigurierten Salesforce-Berichten<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/SF-Report-1.svg\" alt=\"\" class=\"wp-image-26417\"\/><\/figure><\/div>\n\n\n<section id=\"block-60ccdaa406aa1\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-6.svg\" width=\"837\" height=\"468\" title=\"NPS trends dashboard\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Analysieren Sie alle Metriken Ihrer Customer Journey mit Pearl-Plaza.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Dashboards f\u00fcr Net Promoter, CSAT und Customer Effort Score.<\/li>\n<li>Verfolgen Sie CX-Metriken \u00fcber alle Kan\u00e4le, Ber\u00fchrungspunkte und \u00fcber Ihren gesamten Kundenstamm hinweg.<\/li>\n<li>Betrachten Sie Ihre durchschnittlichen Metriken im Zeitverlauf. Diagnostizieren Sie nach Ihren Gesch\u00e4ftsfaktoren.<\/li>\n<li>Verpassen Sie keinen Trend \u2013 erhalten Sie automatisch einen kontinuierlichen \u00dcberblick \u00fcber die Kundenzufriedenheit.<\/li>\n<li>Qualitatives Feedback wird automatisch kategorisiert, so dass Sie erfahren k\u00f6nnen, warum Ihre Kunden Sie lieben oder nicht lieben.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-60b6b3b5e70ee\" class=\"content-block pull-quote-block alignfull image-quote-layout alignwide has-background color-as-background background-orca\" style=\"\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"quote-image col col-md col-6 col-align-middle\">\n\n\t\t\t\t\t\t<img decoding=\"async\" width=\"954\" height=\"842\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Zoom-Quote.png\" class=\"large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Zoom-Quote.png 954w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Zoom-Quote-300x265.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Zoom-Quote-768x678.png 768w\" sizes=\"auto, (max-width: 954px) 100vw, 954px\" loading=\"lazy\" \/>\n\t\t\t\t\t<\/div><!-- .quote-image -->\n\t\t\t\t\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-6\t\t\tcol-first\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-tsunami color-albatross\">\n\t\t\t\t\t\t<p>Diese Kundendaten und R\u00fcckmeldungen jedem Salesforce-Benutzer in unserem Unternehmen zur Verf\u00fcgung zu stellen, ist einfach GROSSARTIG!\u201c<\/p>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"quote-attribution color-albatross\">Jim Mercer, Customer Success, Zoom<\/p>\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kontaktieren Sie unser Vertriebsteam! Book A Demo<\/p>\n","protected":false},"author":28,"featured_media":9201,"parent":10118,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30166","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/pages\/30166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/comments?post=30166"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/pages\/30166\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/pages\/10118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/9201"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=30166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}