{"id":10779,"date":"2020-03-30T00:00:00","date_gmt":"2020-03-30T00:00:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/resource\/the-four-pillars-of-customer-experience-roi\/"},"modified":"2020-11-10T13:47:14","modified_gmt":"2020-11-10T13:47:14","slug":"the-four-pillars-of-customer-experience-roi","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/the-four-pillars-of-customer-experience-roi\/","title":{"rendered":"Vier Kernbereiche, die das Endergebnis beeinflussen"},"content":{"rendered":"<p>Customer Experience (CX) ist zweifellos eine der st\u00e4rksten Methoden das Endergebnis zu verbessern. Allerdings haben viele CX-Verantwortliche M\u00fche, eine Verbindung zwischen ihrem Programm und dem ROI herzustellen.<\/p>\n<p>Unsere Experten haben vier wirtschaftliche S\u00e4ulen aufgestellt, die Ihnen helfen k\u00f6nnen, den Mehrwert Ihrer CX-Strategien zu bestimmen! Lesen Sie mehr dazu in dem Artikel von unserem CX-Experten Eric Smuda.<\/p>\n<p>Referenzquellen:<\/p>\n<ul>\n<li>S&amp;P 500: https:\/\/go.forrester.com\/blogs\/does-cx-quality-affect-stock-performance-yes-but\/<\/li>\n<li>Customer Retention: https:\/\/inmoment.com\/resources\/resolving-customer-issues-the-impact-of-closing-the-loop-infographic\/<\/li>\n<li>America&#8217;s Largest Cable Company: https:\/\/inmoment.com\/resources\/case-study-americas-largest-cable-home-internet-provider-recovers-23-million-annual-revenue\/<\/li>\n<li>Cross-sell and Upsell: https:\/\/inmoment.com\/resources\/2018-retail-cx-trends-report\/<\/li>\n<li>Cost of employee training: https:\/\/trainingindustry.com\/magazine\/may-june-2017\/when-skill-requirements-move-too-fast-talent-development-strategies\/<\/li>\n<\/ul>\n","protected":false},"featured_media":7452,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[219],"class_list":["post-10779","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-infographic-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/10779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/10779\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/7452"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=10779"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=10779"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=10779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}