{"id":10882,"date":"2019-07-10T00:00:00","date_gmt":"2019-07-10T00:00:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/resource\/cx-in-the-telecom-industry\/"},"modified":"2020-09-20T20:20:03","modified_gmt":"2020-09-20T20:20:03","slug":"cx-in-the-telecom-industry","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/cx-in-the-telecom-industry\/","title":{"rendered":"Customer Experience in der Telekomms-Branche"},"content":{"rendered":"<div>\n<div>\n<p>Die heutigen Telekommunikationsunternehmen stehen vor einer besonderen Herausforderung: Sie m\u00fcssen ihre Gesch\u00e4ftsmodelle neu \u00fcberdenken, um den Anforderungen und Erwartungen hochinformierter Kunden besser gerecht zu werden. Mit anderen Worten, sie m\u00fcssen kundenorientierter werden.<\/p>\n<p>Mit einem All-Star-Customer-Experience-Programm (CX) k\u00f6nnen diese Anforderungen gemeistert werden. In diesem eBook (auf Englisch) erfahren Sie:<\/p>\n<ul>\n<li>Wie man Erlebnisse an den kritischen Punkten der Customer Journey maximiert<\/li>\n<li>Wie Pearl-Plaza einem Telekommunikationsunternehmen half, die Abwanderung zu reduzieren<\/li>\n<li>Und mehr Profi-Tipps!<\/li>\n<\/ul>\n<\/div>\n<div><\/div>\n<\/div>\n<div><\/div>\n","protected":false},"featured_media":28689,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[213],"class_list":["post-10882","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-ebook-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/10882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/10882\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/28689"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=10882"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=10882"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=10882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}