{"id":11106,"date":"2017-11-14T00:00:00","date_gmt":"2017-11-14T00:00:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/resource\/the-roi-of-cx-transformation\/"},"modified":"2021-08-23T02:56:50","modified_gmt":"2021-08-23T02:56:50","slug":"the-roi-of-cx-transformation","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/the-roi-of-cx-transformation\/","title":{"rendered":"The ROI of CX Transformation"},"content":{"rendered":"<p>In a perfect world, your CX efforts would be a top priority throughout your entire company, but that\u2019s not always the case. With top-level buy in being so necessary for success, it falls on CX leaders to create a CX business case and prove ROI before any substantial progress can be made \u2014 but how?<\/p>\n<p>In this Pearl-Plaza webinar, guest speaker Maxie Schmidt-Subramanian, principal analyst serving customer experience professionals for Forrester, will share:<\/p>\n<ul>\n<li>How CX Leaders can quantify the financial benefits of customer experience<\/li>\n<li>Creating a cost road map<\/li>\n<li>Crafting an ROI model that allows you to make quick wins and meet long term goals, ultimately bettering your business with premium customer experience<\/li>\n<\/ul>\n<p>https:\/\/inmoment.wistia.com\/medias\/mg0lmmdfru?embedType=async&#038;videoFoam=true&#038;videoWidth=640<\/p>\n","protected":false},"featured_media":8618,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[208],"class_list":["post-11106","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-webinar-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/11106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/11106\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/8618"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=11106"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=11106"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=11106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}