{"id":15898,"date":"2020-12-03T20:01:09","date_gmt":"2020-12-03T20:01:09","guid":{"rendered":"https:\/\/inmoment.com\/resource\/uncovering-the-real-customer-journey\/"},"modified":"2020-12-09T12:33:48","modified_gmt":"2020-12-09T12:33:48","slug":"uncovering-the-real-customer-journey","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/uncovering-the-real-customer-journey\/","title":{"rendered":"F\u00fcnf Schritte die wahre Customer Journey zu identifizieren"},"content":{"rendered":"\n<p>Viele Unternehmen sind sich sicher, dass sie die Customer Journey verstehen. Aber deckt sich ihr Standpunkt mit der tats\u00e4chlichen Customer Experience, die der Kunde wahrnimmt?<\/p>\n\n\n\n<p>Die Antwort ist h\u00e4ufig nein. Die Customer Experience-Strategie betrachtet oft nur eine Seite der Medaille und f\u00fchrt zu keiner tats\u00e4chlichen Verbesserung. Aus diesem Grund ist es f\u00fcr Unternehmen wichtig, die <em>reale <\/em>Customer Journey aufzudecken. In unserem Whitepaper zeigen wir Ihnen in f\u00fcnf Schritten, wie Sie genau dies erreichen k\u00f6nnen. Fangen wir an!<\/p>\n","protected":false},"featured_media":17705,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[202],"class_list":["post-15898","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-white-paper-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/15898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/15898\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/17705"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=15898"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=15898"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=15898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}