{"id":16486,"date":"2021-01-19T06:56:00","date_gmt":"2021-01-19T06:56:00","guid":{"rendered":"https:\/\/inmoment.com\/resource\/understanding-the-why-behind-customer-churn\/"},"modified":"2021-01-20T08:42:54","modified_gmt":"2021-01-20T08:42:54","slug":"wissen-sie-warum-ihre-kunden-abwandern","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/wissen-sie-warum-ihre-kunden-abwandern\/","title":{"rendered":"Wissen Sie warum Ihre Kunden abwandern?"},"content":{"rendered":"\n<p>Eine der wichtigsten Ma\u00dfnahmen zur Verbesserung der Kundenerfahrung, die Ihr Unternehmen ergreifen kann, ist die Reduzierung der Kundenabwanderung. Warum? Weil es eine der vier wichtigsten Methoden ist, wie sich Ihr Experience-Programm positiv auf das Gesch\u00e4ftsergebnis auswirken kann.<\/p>\n\n\n\n<p>In diesem Artikel erkl\u00e4rt unsere Expertin Jennifer Passini, Ph.D., warum es so wichtig ist, nicht nur ver\u00e4rgerte Kunden durch einen Closed-Loop-Prozess zu f\u00fchren, sondern auch herauszufinden, warum Kunden abwandern, damit Sie proaktiv an Ihren Kundenbindungsma\u00dfnahmen arbeiten k\u00f6nnen. Lesen Sie mehr!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":29104,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[199],"class_list":["post-16486","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-generalpoint-of-view-en-au-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/16486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/16486\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/29104"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=16486"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=16486"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=16486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}