{"id":16826,"date":"2021-02-10T14:17:52","date_gmt":"2021-02-10T14:17:52","guid":{"rendered":"https:\/\/inmoment.com\/resource\/tap-portugal\/"},"modified":"2021-02-11T11:45:14","modified_gmt":"2021-02-11T11:45:14","slug":"tap-portugal-staerkt-seine-kundenbindung-mit-inmoment","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/tap-portugal-staerkt-seine-kundenbindung-mit-inmoment\/","title":{"rendered":"TAP Portugal st\u00e4rkt seine Kundenbindung mit Pearl-Plaza"},"content":{"rendered":"<hr \/>\n<p>TAP ben\u00f6tigte ein CX-Programm, um ein tieferes Verst\u00e4ndnis f\u00fcr die Entscheidungen ihrer Kunden zu erlangen, warum Kunden mit ihnen reisen und welche Faktoren die Kundenzufriedenheit und -loyalit\u00e4t beeinflussen.<\/p>\n<p>In Zusammenarbeit mit Pearl-Plaza zentralisierte TAP alle internationalen Kundendaten, und gewann Insights, um die Customer Experience an den entscheidenen Momenten der Customer Journey zu verbessern und zu steigern.<\/p>\n","protected":false},"featured_media":3834,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[134],"resource-type":[215],"class_list":["post-16826","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-travel-hospitality-de-de","resource-type-case-study-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/16826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/16826\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/3834"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=16826"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=16826"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=16826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}