{"id":18172,"date":"2021-03-17T14:05:22","date_gmt":"2021-03-17T14:05:22","guid":{"rendered":"https:\/\/inmoment.com\/resource\/contact-centre-best-practices-delivering-a-consistent-human-customer-care-experience\/"},"modified":"2021-10-18T11:13:18","modified_gmt":"2021-10-18T11:13:18","slug":"contact-centre-best-practices-fur-konsistentes-kundenservice-erlebnis","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/contact-centre-best-practices-fur-konsistentes-kundenservice-erlebnis\/","title":{"rendered":"Contact Center Best Practices: Bieten Sie ein konsistentes und menschliches Kundenservice-Erlebnis"},"content":{"rendered":"<p>Contact Center sind heute grundlegend f\u00fcr den Aufbau von Kundenbeziehungen und -loyalit\u00e4t verantwortlich. In diesem Whitepaper untersuchen wir, wie Contact Center-Teams sicherstellen k\u00f6nnen, dass ihr Fokus auf dem Kunden liegt, und wie sie Kundenfeedback und -daten nutzen k\u00f6nnen, um Ma\u00dfnahmen zu ergreifen, Kundenabwanderung zu reduzieren und ein verbundenes Erlebnis w\u00e4hrend der gesamten Customer Journey zu bieten.<\/p>\n","protected":false},"featured_media":18337,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[130,515,129],"resource-type":[516],"class_list":["post-18172","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-automotive-de-de","industry-contact-centre-de-de","industry-financial-services-de-de","resource-type-whitepaper-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/18172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/18172\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/18337"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=18172"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=18172"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=18172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}