{"id":30078,"date":"2021-07-12T18:14:29","date_gmt":"2021-07-12T18:14:29","guid":{"rendered":"https:\/\/inmoment.com\/resource\/xi-take-harvard-pilgrim\/"},"modified":"2021-10-12T15:48:48","modified_gmt":"2021-10-12T15:48:48","slug":"harvard-pilgrim-erreicht-customer-experience-roi","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/harvard-pilgrim-erreicht-customer-experience-roi\/","title":{"rendered":"XI Take: Harvard Pilgrim erreicht Customer Experience ROI"},"content":{"rendered":"\n<p>Harvard Pilgrim, ein gemeinn\u00fctziges Gesundheitsunternehmen, wollte ein ROI-orientiertes Customer-Experience-Programm aufsetzen, das die Gesundheitsversorgung f\u00fcr die Menschen und Gemeinschaften, denen es dient, verbessert. Gemeinsam mit dem Strategic-Insights-Team von Pearl-Plaza analysierte&nbsp;Harvard Pilgrim sein bestehendes Programm und entwickelte eine Strategie, mit der die Marke sowohl seine kurz- als auch langfristigen CX-Ziele erreichen kann.<\/p>\n\n\n\n<p>H\u00f6ren Sie das Interview mit Tiffany DaSilva, VoC Program and Strategy Lead bei Harvard Pilgrim!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-handler-einbetten wp-block-embed-handler-einbetten wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"XI Take: Harvard Pilgrim\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/kANwVZOXME4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"featured_media":9177,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[135],"resource-type":[230],"class_list":["post-30078","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-healthcare-de-de","resource-type-video-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/30078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/30078\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/9177"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=30078"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=30078"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=30078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}