{"id":43980,"date":"2020-10-22T06:34:28","date_gmt":"2020-10-22T06:34:28","guid":{"rendered":"https:\/\/inmoment.com\/resource\/why-just-listening-to-your-customers-isnt-enough\/"},"modified":"2022-08-04T14:25:31","modified_gmt":"2022-08-04T14:25:31","slug":"kundenfeedback-sammeln-allein-reicht-nicht-aus-warum","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/kundenfeedback-sammeln-allein-reicht-nicht-aus-warum\/","title":{"rendered":"Kundenfeedback sammeln allein reicht nicht aus. Warum?"},"content":{"rendered":"\n<p>Den Kunden zuzuh\u00f6ren ist ein wesentlicher Bestandteil jedes gut aufgebauten Customer Experience Programms. Das allein reicht jedoch nicht aus.<\/p>\n\n\n\n<p>Erfahren Sie in dem Artikel von Andrew Park:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Warum Sie eine umfassende Customer Experience-Strategie entwickeln m\u00fcssen, bevor Sie beginnen Kundenfeedback zu erfassen<\/li><li>Wie Marken erreichbare Ziele f\u00fcr ihre Programme festlegen k\u00f6nnen<\/li><li>Welche Stakeholder einbezogen werden m\u00fcssen<\/li><li>Woran Sie erkennen k\u00f6nnen, ob Ihre Feedback-Strategie erfolgreich ist<\/li><\/ul>\n","protected":false},"featured_media":14867,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[199],"class_list":["post-43980","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-generalpoint-of-view-en-au-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/43980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/43980\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/14867"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=43980"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=43980"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=43980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}