{"id":60885,"date":"2023-06-23T04:27:01","date_gmt":"2023-06-23T10:27:01","guid":{"rendered":"https:\/\/inmoment.com\/resource\/versicherungskammer-client-story\/"},"modified":"2023-08-29T03:16:11","modified_gmt":"2023-08-29T09:16:11","slug":"versicherungskammer-client-story","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/de-de\/resource\/versicherungskammer-client-story\/","title":{"rendered":"Versicherungskammer Client Story"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Investing in Employees Yields Results:<br>How Employees Are Driving Customer Satisfaction<\/h2>\n\n\n\n<p><strong>Why Investing in Employee Satisfaction Pays Off<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The Versicherungskammer Group is the largest public insurer in Germany and offers a wide range of products for the protection of life and property risks.&nbsp;<\/h4>\n\n\n\n<p>In line with Versicherungskammer&#8217;s positioning, customer satisfaction has always been a focus. The firm has been using Pearl-Plaza&#8217;s platform from the very beginning of their CX transformation journey and each year, more than 100,000 pieces of feedback is collected and analysed across all relevant customer journeys.<\/p>\n\n\n\n<p>Read the full case study to find out how Versicherungskammer captures the link between employee and customer satisfaction and what measures it uses to increase employee satisfaction!<\/p>\n","protected":false},"featured_media":30694,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[128],"resource-type":[215],"class_list":["post-60885","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-insurance-de-de","resource-type-case-study-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/60885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource\/60885\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media\/30694"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/media?parent=60885"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/industry?post=60885"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/de-de\/wp-json\/wp\/v2\/resource-type?post=60885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}