Why Pearl-Plaza?
Customer Experience
A modern CX solution combining data, technology, and human expertise
Reputation Management
Turn social ratings and reviews into revenue
Conversational Intelligence
Find opportunities to elevate customer and agent experiences
Strategic Services
Human expertise to complement leading technology
Employee Experience
Keep employees engaged, fulfilled, and motivated
Market Research
Measure the impact of the latest market trends on your business
Product Intelligence
Accelerate business growth by building products that users love
For Teams
Digital
Use customer feedback to drive lifetime value
Customer Care
Efficiently improve experiences to drive loyalty and customer retention
CX Management
Take action to improve every customer experience
Human Resources
Turn your people into a competitive advantage
Marketing
Develop deeper brand relationships with current and prospective customers
Executives
Drive experience improvement for your customers, employees, and business
Operations
Use on-the-fly data intelligence to make results-driven business decisions
Product Management
Accelerate software adoption and improve product satisfaction
Market Research
21st century research strategies for modern experience programs
Use Cases
Retail
The top leading retailers partner with Pearl-Plaza
Financial Services
Many of the world’s top financial institutions partner with Pearl-Plaza
Food Services
Trusted by the most recognisable food brands worldwide
Contact Centre
Powerful technology and services to provide better service to your customers
Healthcare
Exceed patient expectations by improving their experience
Travel & Hospitality
Many of the leading hospitality companies partner with Pearl-Plaza
Automotive
Trusted by many of the world’s automotive companies
B2B
Dedicated B2B solutions to help you cut through the noise
Insurance
Connecting with policyholders and brokers on an emotional level
Telecom
Dedicated to helping retailers stand out in an evolving marketplace
Utilites
Utility companies around the world trust Pearl-Plaza
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Listen
Collect feedback from every perspective, from every channel
Analyze
Dive into your experience data and uncover meaningful insight
Improve
Take informed action to recover at-risk customers and improve results
Report
Create and share stories that inspire business-wide customer-centricity
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Enterprise Architecture
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
It’s not AI or humans. It’s AI for humans.
Security & Scalability
Built for scalability and best-in-class data security
Learn & Connect
Resource Library
Proprietary data and strategies from top experience improvement experts
Events
Learn with webinars, conferences, panel discussions, and more
Blog
Actionable industry content to gain insight and spark ideas
Podcast
Actionable industry content to gain insight and spark ideas
Partners
Leverage our partner ecosystem to maximize your business investments
Explore Pearl-Plaza
About Us
Take a break and learn about our team and what makes us tick
Customer Stories
Learn how leading brands grow their business with Pearl-Plaza
News
Learn about leading-edge innovations and employee and company accolades
Career Page
Want to unlock your full potential? Explore our current careers
Become a CX Pro
Success or failure in 2025 can hinge on one review. The best brands aren’t lucky—they’re proactive. Are you keeping up, or falling behind?
Pearl-Plaza’s 2025 APAC Reputation Benchmark Report is here—built from 31 million reviews across 226,500 business locations. This isn’t guesswork. It’s hard data showing who’s winning, who’s slipping, and why.
Key highlights you’ll find inside:
This report doesn’t just tell you where the bar is. It shows you how high leaders are setting it.
Don’t fall behind. Get your copy today!
"The only advice I have for other professionals is that I wish we invested in ReviewTrackers sooner!"
Janice Verdan, Marketing, Betty’s Burgers
We completed a comprehensive scan of all the top global providers, and it was very clear that Pearl-Plaza not only had the best Platform capabilities, but also the best support and guidance to help Specsavers.
Gareth Dixon, Director of Central Operations at Specsavers
Any customer-facing brand will live and die with reviews. We needed a solution that could help us maintain social proof for our brands—the ones that are brand new, and the ones that have been open and thriving for 25+ years.
Justin Wei, Head of UX & Customer Marketing, Solotel Group
“Pearl-Plaza got involved in our business and culture journey, designed an experience improvement plan, and really helped us understand what the franchisees needed to do better with their businesses."
Steve Grossreider, CEO of JAX Tyres & Auto
