{"id":12157,"date":"2021-09-28T19:16:00","date_gmt":"2021-09-28T19:16:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/new-zealand-post\/"},"modified":"2022-10-12T05:04:03","modified_gmt":"2022-10-12T05:04:03","slug":"new-zealand-post","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-au\/customer-stories\/new-zealand-post\/","title":{"rendered":"New Zealand Post"},"content":{"rendered":"\n<p>Before launching an experience programme, the business had limited visibility on the kinds of delivery experiences it provided, and the impact on customer satisfaction. While <a href=\"https:\/\/www.nzpost.co.nz\" target=\"_blank\" rel=\"noopener\">NZ Post<\/a> could see courier performance metrics like scanning and on-time delivery, the business couldn\u2019t see the quality of those deliveries.<\/p>\n\n\n\n<p>Learn how this New Zealand retailer:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Saw customer <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/net-promoter-score\/\">NPS<\/a> improve by 57 points\u00a0<\/li><li>Reached a 56 percent improvement in ease of customers receiving parcels<\/li><li>Achieved an 89 percent improvement in following delivery instructions<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":3175,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[257,240],"region":[259],"class_list":["post-12157","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-government-en-au","industry-retail-en-au","region-apac-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/12157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/12157\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/3175"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=12157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/categories?post=12157"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=12157"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/region?post=12157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}