{"id":64643,"date":"2022-04-14T21:44:00","date_gmt":"2022-04-15T03:44:00","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=64643"},"modified":"2023-10-31T21:47:03","modified_gmt":"2023-11-01T03:47:03","slug":"downer","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-au\/customer-stories\/downer\/","title":{"rendered":"Downer NZ"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.downergroup.co.nz\" target=\"_blank\" rel=\"noopener\">Downer NZ<\/a> has historically focused on understanding their B2B customer experiences (<a href=\"https:\/\/inmoment.com\/blog\/voice-of-the-customer-voc\/\">VoC<\/a>), while at the same time also understanding their employee experience (<a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/voice-of-the-employee-voe\/\">VoE<\/a>)\u2014 however, the two programs were not linked until recently.<\/p>\n\n\n\n<p>Downer NZ realised that the two programs have more power for insights and shifting experiences if they linked and evolved them together through a modern integration of both customer and employee experience improvement.<\/p>\n","protected":false},"featured_media":64652,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[243],"region":[259],"class_list":["post-64643","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-b2b-en-au","region-apac-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/64643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/customer-stories\/64643\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/64652"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=64643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/categories?post=64643"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=64643"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/region?post=64643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}