{"id":48861,"date":"2022-08-03T19:18:07","date_gmt":"2022-08-03T19:18:07","guid":{"rendered":"https:\/\/inmoment.com\/xi-terms\/what-is-enps\/"},"modified":"2024-08-19T13:45:01","modified_gmt":"2024-08-19T19:45:01","slug":"what-is-enps","status":"publish","type":"glossary-terms","link":"https:\/\/inmoment.com\/en-au\/xi-terms\/what-is-enps\/","title":{"rendered":"eNPS"},"content":{"rendered":"\n

Most organisations are highly concerned with customer satisfaction, as they should be; after all, you wouldn\u2019t have a business without customers. There is, however, another group that can also make or break a business: employees. Keeping track of employee satisfaction is just as important as customer satisfaction<\/a> when it comes to sustaining a successful and growing business.<\/p>\n\n\n\n

A lot of elements affect an employee’s overall satisfaction with a company, from corporate culture, to management and leadership, to basic communication. In fact, over 50% of CEOs<\/a> say that company culture alone influences productivity, creativity, profitability, company value, and growth rate. More specifically, highly-engaged companies are 23% more profitable<\/a> compared to companies with less employment engagement and satisfaction, which is just one example of how fulfilled, engaged, and respected employees directly impact the positive results that a company yields.<\/p>\n\n\n\n

Improving the customer experience, inspiring more profitable work, and optimising employee retention are all influenced by the happiness and satisfaction of employees, which should make the well-being and loyalty of employees an essential part of any business strategy. While it\u2019s not always easy to learn about how content employees sincerely are, eNPS is one of the most relevant and effective starting points for employers and business owners.<\/p>\n\n\n\n

What Is eNPS?<\/h2>\n\n\n\n

eNPS or Employee Net Promoter Score is one way to measure employee engagement and satisfaction, adapted from the very similar customer satisfaction measurement, NPS<\/a>. The main idea is to ask one straightforward question: \u201cHow likely are you to recommend us as a place to work for your friends and family?\u201d<\/p>\n\n\n\n

Simple but powerful, eNPS gets at the core of how your workforce actually feels about what they do and who they work for. By regularly sending out surveys to gauge the success of their employee engagement, employers are regularly reevaluating the value and viability of their company. Utilising eNPS means that businesses ultimately become more profitable and provide a better place to work. <\/p>\n\n\n\n

How to Calculate eNPS<\/h2>\n\n\n\n

As mentioned, an eNPS survey should approximately ask: \u201cOn a scale of 0-10, how likely are you to recommend this company as a place of work?\u201d It can be even more effective to get specific and ask if they would recommend their workplace to a friend, colleague, or family member, which personalises the answer and encourages them to be sincere.<\/p>\n\n\n\n

This question is typically broken into two parts in a survey: first, there\u2019s the actual rating on the 0-10 scale. Second, the survey asks for an open-ended explanation of why they gave the company that ranking. Generally speaking, here\u2019s how employers can break down rankings:<\/p>\n\n\n\n