{"id":56481,"date":"2023-04-04T00:29:53","date_gmt":"2023-04-04T06:29:53","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=lp&#038;p=56481"},"modified":"2023-07-18T21:44:38","modified_gmt":"2023-07-19T03:44:38","slug":"xi-cafe-csc","status":"publish","type":"lp","link":"https:\/\/inmoment.com\/en-au\/lp\/xi-cafe-csc\/","title":{"rendered":"XI Caf\u00e9: How CSC Re-Launched its CX Program to Achieve Higher Customer Engagement and Positive Business Outcomes"},"content":{"rendered":"\n<div style=\"margin-top:60px;\"><\/div>\n\n\n\n<p>In this episode of the <strong><a href=\"https:\/\/inmoment.com\/en-au\/resource\/xi-cafe-podcast\/\">XI Caf\u00e9 Podcast<\/a><\/strong> we\u2019re talking to <a href=\"https:\/\/www.csc.gov.au\" target=\"_blank\" rel=\"noopener\">Commonwealth Super Corporation<\/a>\u2018s (CSC) Katie Bogg. Katie shares how CSC relaunched its <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/what-is-customer-experience\/\">CX<\/a> program to transform the business from the inside out\u2014this includes growing the CX team and launching a series of external and internal initiatives to increase member <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/what-is-customer-engagement\/\">engagement<\/a>, leading to a tangible uplift for the entire organisation and its members.<\/p>\n\n\n\n<div style=\"margin-top:60px;\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Listen on your favourite podcast app:<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/apple-podcasts.png\" alt=\"Listen on Apple Podcasts\" class=\"wp-image-55040\" width=\"100\" height=\"100\" title=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/apple-podcasts.png 168w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/apple-podcasts-150x150.png 150w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/figure><\/div>\n\n\n<div style=\"text-align: center;\"><a class=\"button color-orca cta\" href=\"https:\/\/podcasts.apple.com\/au\/podcast\/how-csc-re-launched-its-cx-program-to-achieve-higher\/id1673514240?i=1000600948066\" target=\"_blank\" rel=\"noopener\"><span>Apple<\/span><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/spotify.png\" alt=\"Listen on Spotify\" class=\"wp-image-55048\" width=\"100\" height=\"100\"\/><\/figure><\/div>\n\n\n<div style=\"text-align: center;\"><a class=\"button color-orca cta\" href=\"https:\/\/open.spotify.com\/episode\/6pSQu3GxQ5m69uqlvf4RzF?si=Ay9Th9eFSlqSHZbnUmeflw\" target=\"_blank\" rel=\"noopener\"><span>Spotify<\/span><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/amazon-music.png\" alt=\"Liston on Amazon Music\" class=\"wp-image-55057\" width=\"100\" height=\"100\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/amazon-music.png 512w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/amazon-music-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/amazon-music-150x150.png 150w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/figure><\/div>\n\n\n<div style=\"text-align: center;\"><a class=\"button color-orca cta\" href=\"https:\/\/music.amazon.com.au\/podcasts\/8f469791-745c-43d7-ba93-00983b661928\/episodes\/27c2a235-da20-4f2e-98b7-47ffd0db764c\/xi-caf%C3%A9-podcast-how-csc-re-launched-its-cx-program-to-achieve-higher-customer-engagement-and-positive-business-outcomes\" target=\"_blank\" rel=\"noopener\"><span>Amazon Music<\/span><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/audible.png\" alt=\"Listen on Audible\" class=\"wp-image-55065\" width=\"100\" height=\"100\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/audible.png 310w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/audible-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/audible-150x150.png 150w\" sizes=\"auto, (max-width: 100px) 100vw, 100px\" \/><\/figure><\/div>\n\n\n<div style=\"text-align: center;\"><a class=\"button color-orca cta\" href=\"https:\/\/www.audible.com.au\/pd\/How-CSC-Re-Launched-its-CX-Program-to-Achieve-Higher-Customer-Engagement-and-Positive-Business-Outcomes-Podcast\/B0BRNNB8ZX?action_code=ASSGB149080119000H&amp;share_location=pdp\" target=\"_blank\" rel=\"noopener\"><span>Audible<\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"margin-top:60px;\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Rebranding &amp; Relaunching a Legacy VoC Program with Commonwealth Super Corporation (XI Caf\u00e9)\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/PHcHKALdShk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"margin-top:60px;\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-thumbnail\"><img decoding=\"async\" width=\"150\" height=\"150\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/10\/katie_bogg-150x150.jpeg\" alt=\"Katie Bogg\" class=\"wp-image-49425\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/10\/katie_bogg-150x150.jpeg 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/10\/katie_bogg-300x300.jpeg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/10\/katie_bogg.jpeg 447w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n\n\n\n<p><strong>KATIE BOGG<\/strong><br><em>Customer Experience and Insights Manager, Commonwealth Superannuation Corporation<\/em><br>With more than 15 years of superannuation experience, Katie\u2019s role at CSC is to empower the business to make data-driven decisions. She shares customer insights with the business to help the organisation tailor decisions to meet the needs of customers and stakeholders. She has a strong understanding of the industry, products and services, and a detailed knowledge of the business\u2019 customer base.<\/p>\n","protected":false},"featured_media":49151,"template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-56481","lp","type-lp","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/lp\/56481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/lp"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/lp"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/lp\/56481\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/49151"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=56481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}