{"id":84074,"date":"2024-07-11T07:01:12","date_gmt":"2024-07-11T13:01:12","guid":{"rendered":"https:\/\/inmoment.com\/lp\/unlocking-the-full-potential-of-your-contact-centre-conversations\/"},"modified":"2024-09-22T20:45:23","modified_gmt":"2024-09-23T02:45:23","slug":"unlocking-the-full-potential-of-your-contact-centre-conversations","status":"publish","type":"lp","link":"https:\/\/inmoment.com\/en-au\/lp\/unlocking-the-full-potential-of-your-contact-centre-conversations\/","title":{"rendered":"Unlocking the Full Potential of Your Contact Centre Conversations"},"content":{"rendered":"<section id=\"block-74309448b2ee90285900069935641061\" class=\"content-block gated-featured-asset-block gated-feature-asset-block-right alignfull has-background color-as-background background-albatross\" style=\"\">\n\t\t<div class=\"gated-featured-asset-block-inner\">\n\t\t\t\n\t\t\t\t\t\t\t\n\n\n\t<span class=\"hs-gated-content-reveal-overlay  \"><\/span>\n\t<div class=\"hs-form-sticky-wrap  \">\n\t\t<div id=\"hubspot-form-6720bad2a81bb\" class=\"block-hubspot-form hs-form-outer\" data-chili=\"\" data-form-id=\"32e872b5-396b-4da6-905d-57c7e16b5b15\" >\n\n\t\t\t<!-- <span class=\"hs-gated-content-reveal-overlay\"><\/span> -->\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<h3 class=\"hs-form-title  \">Get the White Paper<\/h3>\n\t\t\t\n\t\t\t\t\t\t<div class=\"skeleton-loader\" id=\"loading-indicator-hubspot-form-6720bad2a81bb\">\n\t\t\t\t<div class=\"skeleton-field formpulse delay-1\">\n\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"skeleton-field formpulse delay-2\">\n\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"skeleton-field formpulse delay-3\">\n\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<script>\n\t\t\t\thsformEmbedJs.addEventListener('load', function(event_6720bad2a81bb) {\n\n\t\t\t\t\tvar gatedContentType = 'pdf';\n\t\t\t\t\tvar timeoutTime = 0;\n\n\t\t\t\t\t\/\/ Set up functions\n\t\t\t\t\tfunction onFormReadyFunction($form) {\n\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Hide the loading indicator here if ZIFC not enabled\n\t\t\t\t\t\t\tif (document.getElementById('loading-indicator-hubspot-form-6720bad2a81bb'))\n\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-hubspot-form-6720bad2a81bb').style.display = 'none';\n\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Gated content\n\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\ttimeoutTime = parseInt(timeoutTime * 1000);\n\n\t\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t\tdocument.body.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\tdocument.documentElement.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t}, timeoutTime);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\t\t\t\t\t\t\/\/ inject custom field values into Hubspot hidden input names\n\t\t\t\t\t\tvar formIDLastAssetData = formIDLastAssetData || [];\n\t\t\t\t\t\tformIDLastAssetData.push({\n\t\t\t\t\t\t\tid: 'hubspot-form-6720bad2a81bb',\n\t\t\t\t\t\t\tlast_asset: 'Unlocking the Full Potential of Your Contact Centre Conversations (Whitepaper)'\n\t\t\t\t\t\t});\n\t\t\t\t\t\tvar input = $form[0].querySelector('input[name=\"last_asset\"]');\n\t\t\t\t\t\t\n\t\t\t\t\t\t\/\/lastAssetInputs.forEach(input => {\n\t\t\t\t\t\tif(input.closest('.block-hubspot-form')) {\n\t\t\t\t\t\t\tvar formId = input.closest('.block-hubspot-form').id;\n\t\t\t\t\t\t\tvar formData = formIDLastAssetData.find(item => item.id === formId);\n\n\t\t\t\t\t\t\tif (formData) {\n\t\t\t\t\t\t\t\tinput.value = formData.last_asset;\n\t\t\t\t\t\t\t\tinput.dispatchEvent(new Event('input', { bubbles: true }));\n\n\t\t\t\t\t\t\t\tconsole.log(formData.last_asset);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/});\n\t\t\t\t\t\t\/\/ if (document.querySelector('input[name=\"last_asset\"]')) {\n\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').value = '<\/\/?php echo $last_asset; ?>';\n\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').dispatchEvent(new Event('input', {\n\t\t\t\t\t\t\/\/ \t\tbubbles: true\n\t\t\t\t\t\t\/\/ \t}));\n\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ After button clicked, but before data is sent\n\t\t\t\t\tfunction onBeforeFormSubmitFunction($form) {\n\t\t\t\t\t\tconst submitButton = $form.find('input[type=\"submit\"]').get(0);\n\n\t\t\t\t\t\tif (submitButton) {\n\t\t\t\t\t\t\tsubmitButton.classList.add('submit-loading');\n\t\t\t\t\t\t\tsubmitButton.value = \"Loading...\";\n\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ Next few functions fire only if ZI enabled\n\t\t\t\t\tfunction onEmailChange($form) {\n\t\t\t\t\t\tconst emailInput = document.querySelector('input[name=\"email\"]');\n\n\t\t\t\t\t\tif (emailInput && !emailInput.hasListenersAttached) {\n\t\t\t\t\t\t\t['input', 'change'].forEach(eventType => {\n\t\t\t\t\t\t\t\temailInput.addEventListener(eventType, handleInputChange.bind(null, $form, emailInput));\n\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\temailInput.hasListenersAttached = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction handleInputChange($form, emailInput) {\n\t\t\t\t\t\t\/\/console.log('Email input event triggered:', emailInput.value);\n\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\tfunction handleZoomInfoMatch($form, emailInput) {\n\t\t\t\t\t\tvalidateEmailWithDelay(emailInput);\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction validateEmailWithDelay(emailInput) {\n\t\t\t\t\t\tvar form = emailInput.closest('form');\n\t\t\t\t\t\tvar submitButton = form.querySelector('input[type=\"submit\"]');\n\n\t\t\t\t\t\tfunction disableSubmit() {\n\t\t\t\t\t\t\t\/\/console.log('Disable Submit');\n\t\t\t\t\t\t\tsubmitButton.classList.add('disabled');\n\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction enableSubmit() {\n\t\t\t\t\t\t\t\/\/console.log('Enable Submit');\n\t\t\t\t\t\t\tsubmitButton.classList.remove('disabled');\n\t\t\t\t\t\t\tsubmitButton.disabled = false;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\tconst neverBounceStatus = emailInput.getAttribute('data-zi-neverbounce-status');\n\t\t\t\t\t\t\t\/\/console.log(neverBounceStatus);\n\n\t\t\t\t\t\t\tif (neverBounceStatus === 'valid') {\n\t\t\t\t\t\t\t\t\/\/console.log('The email input has data-zi-neverbounce set to valid.');\n\t\t\t\t\t\t\t\t\/\/ Handle valid email status if needed\n\t\t\t\t\t\t\t} else if (neverBounceStatus === 'invalid') {\n\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t} else if (neverBounceStatus === 'disposable') {\n\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tenableSubmit();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}, 500);\n\t\t\t\t\t}\n\t\t\t\t\t\n\n\t\t\t\t\tfunction onFormSubmitFunction($form) {\n\t\t\t\t\t\t\/\/console.log('onFormSubmit function');\n\t\t\t\t\t\t\/\/ if ($form.attr('id') === 'hsForm_32e872b5-396b-4da6-905d-57c7e16b5b15') {\n\t\t\t\t\t\t\/\/ \t\/\/console.log(\"32e872b5-396b-4da6-905d-57c7e16b5b15 form submit function\");\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction onFormSuccessFunction($form, data) {\n\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\trevealGatedContent();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo' || gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\trevealPopupVideo($form);\n\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\trevealFooterPopupVideo()\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\/\/ GTM add event trigger here\n\t\t\t\t\t\twindow.dataLayer = window.dataLayer || []\n\t\t\t\t\t\twindow.dataLayer.push({\n\t\t\t\t\t\t\t'event': 'form_submit',\n\t\t\t\t\t\t\t'lastAsset': 'Unlocking the Full Potential of Your Contact Centre Conversations (Whitepaper)',\n\t\t\t\t\t\t\t'formSubmittedPage': window.location.href,\n\t\t\t\t\t\t\t'salesforceCampaignID': 'Unlocking the Full Potential of Your Contact Centre Conversations',\n\t\t\t\t\t\t\t'formType': 'gated',\n\t\t\t\t\t\t\t'gatedContentType': gatedContentType\n\t\t\t\t\t\t});\n\n\t\t\t\t\t\tlocalStorage.setItem('hasSubmittedForm', 'true');\n\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealGatedContent() {\n\t\t\t\t\t\t\/\/console.log('content has been revealed');\n\t\t\t\t\t\tdocument.body.classList.remove('gated-lock-screen');\n\t\t\t\t\t\tdocument.documentElement.classList.remove('gated-lock-screen');\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealPopupVideo($form) {\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.play-btn.modal-trigger.form-to-video').click();\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.form-to-video-wrapper').classList.remove('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\n\t\t\t\t\t}\n\t\t\t\t\tfunction revealFooterPopupVideo() {\n\t\t\t\t\t\tdocument.querySelector('.play-btn.modal-trigger.form-to-video.footer-cta').click();\n\t\t\t\t\t\tdocument.querySelector('.form-to-video-wrapper.footer-cta').classList.remove('hidden');\n\t\t\t\t\t\tdocument.querySelector('.hs-form-title.footer-cta').classList.add('hidden');\n\t\t\t\t\t\tvar submittedMessages = document.querySelectorAll('.submitted-message');\n\t\t\t\t\t\tsubmittedMessages.forEach(function(submittedMessage) {\n\t\t\t\t\t\t\tsubmittedMessage.classList.add('hidden');\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction gotoScorecard(data) {\n\t\t\t\t\t\t\n\t\t\t\t\t\tvar baseURL = '';\n\t\t\t\t\t\tvar thankYouURLParams = [];\n\t\t\t\t\t\tthankYouURLParams['first_name'] = data.submissionValues.firstname ? data.submissionValues.firstname : '';\n\t\t\t\t\t\tthankYouURLParams['last_name'] = data.submissionValues.lastname ? data.submissionValues.lastname : '';\n\t\t\t\t\t\tthankYouURLParams['email'] = data.submissionValues.email ? data.submissionValues.email : '';\n\t\t\t\t\t\tthankYouURLParams['phone_number'] = data.submissionValues.phone ? data.submissionValues.phone : '5555555555';\n\n\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\n\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}?${queryString}&suppress_fields`;\n\n\t\t\t\t\t\twindow.open(finalThankyouURL, '_blank');\n\t\t\t\t\t\t\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ Returns the redirect URL needed for the Hubspot form\n\t\t\t\t\tfunction generateThankYouURL(customURL, formType, gatedContentType, gatedAsset, $form) {\n\t\t\t\t\t\t\/\/ Check if custom Thank You URL is needed\n\t\t\t\t\t\tif (!customURL) {\n\t\t\t\t\t\t\tvar baseURL =\n\t\t\t\t\t\t\t\t'https:\/\/inmoment.com\/en-au\/thank-you\/?';\n\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\n\t\t\t\t\t\t\tif (formType === 'gated') {\n\t\t\t\t\t\t\t\tif (gatedContentType === 'pdf') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'asset';\n\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'video') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'video';\n\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\/\/console.log('gatedAsset -> ', gatedAsset);\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'demo') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'contact') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'event') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'event';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\/\/console.log('thankYouURLParams -> ', thankYouURLParams);\n\t\t\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\n\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\t\t\/\/console.log('queryString -> ', queryString);\n\t\t\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\t\t\t\/\/console.log('finalThankyouURL -> ', finalThankyouURL);\n\t\t\t\t\t\t\treturn finalThankyouURL;\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\/\/console.log('customURL -> ', customURL);\n\t\t\t\t\t\t\treturn customURL;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tif(document.querySelector('#hubspot-form-6720bad2a81bb')) {\n\t\t\t\t\t\t\tvar observer = new IntersectionObserver(function(el) {\n\t\t\t\t\t\t\t\tel = el[0] ? el[0] : el;\n\t\t\t\t\t\t\t\tif (el.isIntersecting) {\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\/\/ Main hubspot code\n\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\tportalId: \"1787915\",\n\t\t\t\t\t\tlocale: \"en\",\n\t\t\t\t\t\ttarget: \"#hubspot-form-6720bad2a81bb .form_target\",\n\t\t\t\t\t\tcss: '',\n\t\t\t\t\t\t\t\t\t\t\t\t\tredirectUrl: generateThankYouURL('',\n\t\t\t\t\t\t\t\t'gated', 'pdf',\n\t\t\t\t\t\t\t\t'80793'),\n\t\t\t\t\t\t\t\t\t\t\t\tformId: \"32e872b5-396b-4da6-905d-57c7e16b5b15\",\n\t\t\t\t\t\tmanuallyBlockedEmailDomain: [\"mailinator.com\",\"mailor.com\",\"yahoi.co.uk\",\"art.suez.edu.eg\",\"eol.com\",\"info.com\",\"weizixu.com\",\"naymedia.com\",\"compny.com\",\"linator.com\",\"edu.com\",\"mailinaor.com\",\"sportrid.comm\",\"tufufacenurimyv.com\",\"eeeqwe2.com\",\"armyspy.com\",\"info.net\",\"hinoon.com\",\"ainator.com\",\"busniess.com\",\"GMAIL1.com\",\"alright.com\",\"example.com\",\"poverts.com\",\"mailt.com\",\"apxby.com\",\"gmail.com\",\"yahoo.com\",\"hotmail.com\",\"live.com\",\"aol.com\",\"outlook.com\",\"qq.com\",\"comcast.com\",\"icloud.com\",\"ctpagent.com\",\"wesolvecx.com\",\"getthematic.com\",\"merkle.com\",\"getlocalmeasure.com\",\"localmeasure.com\",\"asknicely.com\",\"nielseniq.com\",\"momentive.com\",\"reputation.com\",\"zenloop.com\",\"eloquant.com\",\"forsta.com\",\"hellocustomer.com\",\"skeepers.io\",\"yabble.com\",\"resonate.com.au\",\"smg.com\",\"altointelligence.co.uk\",\"altointelligence.com\",\"auracorp.com\",\"bareinternational.com\",\"bestmark.com\",\"blauw.com\",\"clarabridge.com\",\"concentrix.com\",\"concur.com\",\"confirmit.com\",\"copytimize.com\",\"critizr.com\",\"crowdicity.com\",\"customerradar.com\",\"customersat.com\",\"gallup.com\",\"getfeedback.com\",\"gfk.com\",\"globis-consulting.de\",\"glowfeed.com\",\"insync.com.au\",\"intervista.ch\",\"iperceptions.com\",\"jacada.com\",\"ka-brandresearch.com\",\"kantar.com\",\"kantartns.com\",\"kunden-insights.de\",\"link.ch\",\"livinglens.tv\",\"Loyalty360.org\",\"management-consult.de\",\"medallia.com\",\"morpace.com\",\"nice.com\",\"niceincontact.com\",\"op2ma.com.au\",\"opinionlab.com\",\"oracle.com\",\"pangealabs.com\",\"pidas.com\",\"potentiate.com\",\"quadient.com\",\"qualtrics.com\",\"questback.com\",\"rateitapp.com\",\"rateitapp.com.au\",\"responsetek.com\",\"rightnow.com\",\"salesforce.com\",\"sap.com\",\"satmetrix.com\",\"slmedien.de\",\"smg.com\",\"sphanalytics.com\",\"stellarbpo.com\",\"stellarxm.com\",\"strikedeck.com\",\"surveygizmo.com\",\"surveymonkey.com\",\"tele-research.de\",\"themsrgroup.com\",\"tns-global.com\",\"tns-infratest.com\",\"tnsglobal.com\",\"touchpointgroup.com\",\"ttr-group.de\",\"united-research.com\",\"usabilla.com\",\"verint.com\",\"vovici.com\",\"walkerinfo.com\",\"zendesk.com\",\"zingle.com\"],\n\n\t\t\t\t\t\t\/\/ Arbitrary in case there are two of same form on page\n\t\t\t\t\t\tformInstanceId: \"hubspot-form-6720bad2a81bb\",\n\n\n\n\t\t\t\t\t\tonFormReady: function($form) {\n\t\t\t\t\t\t\tonFormReadyFunction($form);\n\t\t\t\t\t\t},\n\t\t\t\t\t\tonBeforeFormSubmit: function($form) {\n\t\t\t\t\t\t\tonBeforeFormSubmitFunction($form);\n\t\t\t\t\t\t},\n\t\t\t\t\t\tonFormSubmit: function($form) {\n\t\t\t\t\t\t\tonFormSubmitFunction($form);\n\t\t\t\t\t\t},\n\t\t\t\t\t\tonFormSubmitted: function($form, data) {\n\t\t\t\t\t\t\tonFormSuccessFunction($form, data);\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t},\n\t\t\t\t\t\tsubmitText: \"Download\",\n\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobserver.unobserve(el.target);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}, {\n\t\t\t\t\t\t\t\troot: null,\n\t\t\t\t\t\t\t\trootMargin: '0px 0px 50% 0px',\n\t\t\t\t\t\t\t\tthreshold: 0.1\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tvar targetElement = document.querySelector('#hubspot-form-6720bad2a81bb');\n\t\t\t\t\t\t\tobserver.observe(targetElement.parentElement);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\n\t\t\t\t}) \/\/ on hs script loaded\n\t\t\t<\/script>\n\n\n\t\t\t\n\n\t\t\t\n\n\n\t\t\t\n\t\t\t<div class=\"form_target\"><\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n\n\t\t\t\t\t\t\n\t\t\t<div class=\"gated-featured-asset-block-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"gated-featured-asset-block-text-content color-orca\">\n\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Contact centres are crucial for enhancing customer experiences, serving as the frontline for resolving issues, providing support, and fostering brand loyalty. Yet, many face significant challenges due to fragmented data across disparate systems.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This paper explores the critical needs and challenges contact centres face and introduces innovative solutions designed to transform your business.<\/span><\/p>\n<p><b>Key Highlights:<\/b><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Discover the critical challenges facing contact centres today, from data fragmentation to agent performance.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Explore how advanced analytics and automation capabilities can revolutionise your contact centre operations.<\/span><\/li>\n<li><span style=\"font-weight: 400\">Read real examples of organisations that have achieved remarkable results.<\/span><\/li>\n<\/ul>\n<p><b>Key Insights Include:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Overcoming the limitations of QA spot checks and post-contact surveys.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The importance of analysing 100% of interactions for deeper insights.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Addressing common challenges like agent burnout, data silos, and ineffective feedback mechanisms.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">How to unify data, enhance agent performance, and improve customer satisfaction.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Ready to transform your contact centre? Download our paper now to start unlocking the full potential of your contact centre conversations.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n<section id=\"block-feac422ce4235d45624cab8b81153150\" class=\"content-block client-logo-bar-block default alignfull no-background\" style=\"\">\n\t<div class=\"logo-bar-wrapper\">\n\n\t\t<div class=\"default-bar bar-grid grid grid-nogutter background-great-white\">\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-2393263323\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Australia_Post_Logo-300x104.png\" alt=\"Australia Post logo\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Australia Post<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-3927426843\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/suncorp-logo-300x98.png\" alt=\"Suncorp\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Suncorp<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-2938541327\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo-300x103.png\" alt=\"EML\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">EML<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-556937986\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/jemena-300x211.png\" alt=\"Jemena\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Jemena<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-1933244980\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Hubspot-Logo-153.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Hubspot<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-654479230\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/winc-logo-300x82.png\" alt=\"Winc\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Winc<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-227247753\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Zoom-Logo-151.svg\" alt=\"Zoom's logo in blue.\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Zoom<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t<!-- end foreach $clientlogos -->\n\t\t<\/div><!-- .bar grid -->\n\n\t\t\n\t\t<!-- First Modal - Content Modal -->\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-2393263323\" id=\"content-modal-2393263323\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"536\" height=\"185\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Australia_Post_Logo.png\" class=\"logo-image\" alt=\"Australia Post logo\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Australia_Post_Logo.png 536w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Australia_Post_Logo-300x104.png 300w\" sizes=\"(max-width: 536px) 100vw, 536px\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial \">As a result of all initiatives under the Parcel Delivery Experience Transformation team, the business has seen $1.7m in operational cost reduction, NPS increase of 27% and project payback in year 0<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  \" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Pearl-Plaza-Australia-Post-Impact-Story.pdf\" download><span>Download PDF<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-3927426843\" id=\"content-modal-3927426843\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"951\" height=\"310\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/suncorp-logo.png\" class=\"logo-image\" alt=\"Suncorp\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/suncorp-logo.png 951w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/suncorp-logo-300x98.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/suncorp-logo-768x250.png 768w\" sizes=\"(max-width: 951px) 100vw, 951px\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial \">Shortlisted for the 2023 Best CX Transformation at the CX Awards<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-2938541327\" id=\"content-modal-2938541327\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"4465\" height=\"1531\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo.png\" class=\"logo-image\" alt=\"EML\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo.png 4465w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo-300x103.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo-1024x351.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo-768x263.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo-1536x527.png 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo-2048x702.png 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/eml-logo-1920x658.png 1920w\" sizes=\"(max-width: 4465px) 100vw, 4465px\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial \">Winner of the 2019 Best CX Transformation Award<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-556937986\" id=\"content-modal-556937986\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"720\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/jemena.png\" class=\"logo-image\" alt=\"Jemena\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/jemena.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/jemena-300x211.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/jemena-768x540.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial \">&quot;Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena\u2019s core values is to consider customers in everything we do, and the capabilities of the Pearl-Plaza solution will empower us to fully understand what matters to our customers and how to serve them best.&quot;<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution \">Kate Hawke, Jemena\u2019s Group Marketing Manager<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-1933244980\" id=\"content-modal-1933244980\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Hubspot-Logo-153.svg\" class=\"logo-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial \">Hubspot uses Pearl-Plaza to optimise user experience. The product team gathers insights using in-app microsurveys that are hyper-targeted to users of specific features and functionality.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-654479230\" id=\"content-modal-654479230\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"219\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/winc-logo.png\" class=\"logo-image\" alt=\"Winc\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/winc-logo.png 800w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/winc-logo-300x82.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/winc-logo-768x210.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial \">Shortlisted for the 2023 CX Awards: Best CX Transformation &amp; Best Use of Data &amp; Insights to Approve CX <\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  \" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/Winc-Impact-Story.pdf\" download><span>Download PDF<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-227247753\" id=\"content-modal-227247753\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Zoom-Logo-151.svg\" class=\"logo-image\" alt=\"Zoom&#039;s logo in blue.\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial \">&quot;Smartly segmented NPS data was a big win with Pearl-Plaza. To have this customer data and feedback at the fingertips of every Salesforce user in our organisation is HUGE!&quot;<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution \">Head of Customer Success, Zoom<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t<!-- end modal foreach -->\n\n\t<\/div><!-- .logo-bar-wrapper -->\n\t<!-- $client_logos -->\n<\/section><!-- .client-logo-bar-block -->\n\n\n\n<div style=\"margin-top:-175px;\"><\/div>\n","protected":false},"featured_media":84083,"template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-84074","lp","type-lp","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/lp\/84074"}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/lp"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/lp"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/lp\/84074\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/84083"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=84074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}