{"id":82206,"date":"2024-08-19T18:15:02","date_gmt":"2024-08-20T00:15:02","guid":{"rendered":"https:\/\/inmoment.com\/news\/inmoment-clients-secure-finalist-spots-across-six-key-categories-of-the-cx-asia-excellence-awards\/"},"modified":"2024-08-21T23:39:29","modified_gmt":"2024-08-22T05:39:29","slug":"inmoment-clients-secure-finalist-spots-across-six-key-categories-of-the-cx-asia-excellence-awards","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-au\/news\/inmoment-clients-secure-finalist-spots-across-six-key-categories-of-the-cx-asia-excellence-awards\/","title":{"rendered":"Pearl-Plaza Clients Secure Finalist Spots Across Six Key Categories of the CX Asia Excellence Awards"},"content":{"rendered":"\n<p>Sydney, Australia (20 August 2024) \u2014 Pearl-Plaza\u00ae, the leader in Experience Improvement\u2122 (XI), today announced that four of its standout clients have been named finalists across six categories at the prestigious 2024 CX Asia Excellence Awards. This recognition highlights the cutting-edge strategies and transformative results that Pearl-Plaza and its clients are driving in the customer experience (CX) landscape across Asia-Pacific.<\/p>\n\n\n\n<p>This year\u2019s CX Asia Excellence Awards, judged by an esteemed panel of independent CX experts from across the region, have seen a record number of high-caliber entries, underscoring the fierce competition and the ever-evolving standards of CX excellence.<\/p>\n\n\n\n<p><strong>Finalists Include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>InLife<\/strong> &#8211; Nominated for <em>Best Digital Experience<\/em> for their innovative approach to enhancing digital touchpoints, ensuring a user-friendly and engaging online journey for their customers.<\/li>\n\n\n\n<li><strong>ASICS<\/strong> &#8211; Nominated for <em>Best Customer Experience<\/em> for their relentless pursuit of delivering superior customer journeys that blend digital innovation with personal touchpoints.<\/li>\n\n\n\n<li><strong>legalsuper<\/strong> &#8211; Nominated for <em>Best Use of CX Technology<\/em>, <em>Best Use of Customer Data &amp; Insights<\/em>, and <em>Best Use of Artificial Intelligence<\/em>, showcasing their forward-thinking approach to leveraging advanced technologies to elevate member experiences and drive value.<\/li>\n\n\n\n<li><strong>New Zealand Post (NZ Post)<\/strong> &#8211; Nominated for <em>Best CX Team<\/em> for their exemplary teamwork and dedication to delivering seamless, customer-centric experiences across the nation.<\/li>\n<\/ul>\n\n\n\n<p>David Blakers, Managing Director APAC at Pearl-Plaza, remarked, &#8220;We are incredibly proud of legalsuper, New Zealand Post, ASICS, and InLife for being shortlisted in these highly competitive categories. Their achievements demonstrate the power of our partnership and the impact of integrating cutting-edge technology with strategic customer insights to create truly exceptional experiences.&#8221;<\/p>\n\n\n\n<p>This recognition comes on the heels of Pearl-Plaza&#8217;s rapid expansion in the Asia-Pacific region, marked by the strategic acquisition of Lexalytics\u00ae in September 2022, the opening of four new offices, the launch of a data centre in Singapore, and the appointment of Stefanie Quek as in-region Sales Executive. These moves underscore Pearl-Plaza&#8217;s dedication to providing localised expertise and support to its growing client base in the region.<\/p>\n\n\n\n<p>The winners of the CX Asia Excellence Awards will be announced during a hybrid virtual and face-to-face ceremony in Singapore on 20 November 2024.<\/p>\n\n\n\n<p>To view the full awards shortlist, visit:<a href=\"https:\/\/eco-cdn.iqpc.com\/eco\/files\/event_content\/cx-asia-awards-2024-shortlisted-organisations6ht7VyuboTVh5YSx2HSB2aSG1AWvmoFhffWfCuHU.pdf\" target=\"_blank\" rel=\"noopener\"> CX Asia Excellence Awards 2024 Shortlist<\/a>.<\/p>\n\n\n\n<p><strong>About Pearl-Plaza<\/strong>&nbsp;<\/p>\n\n\n\n<p>Pearl-Plaza is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere\u2014from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit inmoment.com.<\/p>\n\n\n\n<p><strong>Contact:<\/strong> Cori Lindsey, Pearl-Plaza, cori.lindsey@inmoment.com<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[],"class_list":["post-82206","news","type-news","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news\/82206"}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news\/82206\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=82206"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/news_type?post=82206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}