{"id":10206,"date":"2020-09-03T22:21:42","date_gmt":"2020-09-03T22:21:42","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/about\/"},"modified":"2024-09-06T13:16:15","modified_gmt":"2024-09-06T19:16:15","slug":"about","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-au\/about\/","title":{"rendered":"About"},"content":{"rendered":"\n
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\n About Us<\/p>\n \n \n Crafting Unforgettable Experiences<\/h1>\n\n \n \n Book a Demo<\/span>\n <\/svg> <\/a>\n \n \n <\/div>\n \n \n \n \n <\/div>\n <\/div>\n<\/section>\n\n <\/div>\n\n <\/div>\n\n<\/section>\n\n\n
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Making Every Experience Better<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

\u00a0As a customer experience software company we help businesses, living in a noisy, complicated world, make sense of customer wants and needs to succeed by making every experience better. We commit to using an integrated CX approach to:\u00a0<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n

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\n\n\t\t\t\t\t\t\t\"Pearl-Plaza\"\n\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\tDrive business value and grow bottom-line success and CX program ROI\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> \n\n\t\t\t\t\n\t\t\t\t\t
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\n\n\t\t\t\t\t\t\t\"Pearl-Plaza\"\n\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\tLeverage best-in-industry AI technology and strategic expertise and services to breakdown silos\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> \n\n\t\t\t\t\n\t\t\t\t\t
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\n\n\t\t\t\t\t\t\t\"Pearl-Plaza\"\n\n\t\t\t\t\t\t\t
\n\n\t\t\t\t\t\t\t\tMake sense of all types of customer data points from across the entire customer journey\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> \n\n\t\t\t\t\n\t\t\t<\/div> \n\t\t\n\t<\/section> \n\n\n\n <\/div>\n\n <\/div>\n\n<\/section>\n\n\n
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Trailblazing a Way to Smarter Actions<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Trailblazing instead of conforming. We don’t just explore beyond the conventional boundaries; we redefine the very concept.<\/h4>\n

How?<\/span> Our integrated CX<\/b> approach collects and connects diverse data sources, from surveys and social reviews to conversational chat logs and call transcripts. As a pacesetter in AI and predictive analytics, we empower businesses to activate and understand every byte of structured and unstructured data for richer insights, breaking down data and team silos for smarter actions. Embark on a journey with us, where trailblazing isn\u2019t merely a concept, but a catalyst for crafting exceptional experiences.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n

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Customer Experience<\/h3>\n

2018<\/h3>\n

Launched new Modern Open Architecture, XI Platform<\/span>, to go beyond surveys and integrate experience signals<\/p>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t

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Research & Expert Services<\/h3>\n

2020<\/h3>\n

Acquires<\/span> leading CX company bringing extensive market research and strategic CX services<\/span> prowess in-house<\/p>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t

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Digital Listening<\/h3>\n

2021<\/h3>\n

Acquires leading digital feedback provider<\/span> for additional user experience signals<\/p>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t

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AI & NLP Engine<\/h3>\n

2021<\/h3>\n

Acquires leader in AI and ML<\/span> for unstructured data analytics on new data types and formats<\/p>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t

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Reputation Management<\/h3>\n

2022<\/h3>\n

Strategic acquisition of Ratings and Reviews<\/span> leader to extend leadership beyond surveys into social<\/p>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t

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Conversational Intelligence<\/h3>\n

2023<\/h3>\n

Company releases new Contact Center solution<\/span> to collect conversation data from agents and customers<\/p>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t

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Integrated CX<\/h3>\n

2023<\/h3>\n

Company launches integrated CX category<\/span> combining all customer signals for multi-channel insights that align teams to drive impactful actions<\/p>\n\t\t\t<\/div>\n\t\t\t\n\n\t\t\t \n\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n\n <\/div>\n\n <\/div>\n\n<\/section>\n\n\n

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3000+<\/p>\n

of the world’s leading brands<\/p>\n<\/div>\n\n\n\n

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Half<\/p>\n

the time as competitors to ROI<\/p>\n

G2 Crowd User Reviews<\/p>\n<\/div>\n\n\n\n

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98%<\/p>\n

client retention\u00a0<\/p>\n<\/div>\n\n\n\n

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AI<\/p>\n

AI Breakthrough Award<\/p>\n<\/div>\n<\/div>\n\n\n <\/div>\n\n <\/div>\n\n<\/section>\n\n

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Our Leadership<\/h2>\n\t\t\t\t\t\t
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