{"id":56113,"date":"2021-06-22T17:25:46","date_gmt":"2021-06-22T17:25:46","guid":{"rendered":"https:\/\/inmoment.com\/ces-customer-effort-score-survey-software\/"},"modified":"2024-07-25T07:06:39","modified_gmt":"2024-07-25T13:06:39","slug":"ces-customer-effort-score-survey-software","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-au\/ces-customer-effort-score-survey-software\/","title":{"rendered":"Customer Effort Score Survey Software"},"content":{"rendered":"<section id=\"block-df948b3f758db655513151b2343630a6\" class=\"content-block single-paragraph-block alignwide no-background\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-dory\">Customer Effort Score (CES) microsurveys designed for high response rate.<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-orca\"><p>Hear from more customers when you use a modern, single-question survey. Get the score and rich qualitative feedback inside your app or website, via email, SMS, or Intercom chat. Trigger surveys at touchpoints based on events such as case closure, feature use, and more.<\/p>\n<p><a class=\"button background-tsunami\" href=\"https:\/\/inmoment.com\/en-au\/survey-software-for-customer-experience\/#thesurveys\">See the Surveys<\/a><\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"930\" height=\"307\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CES-survey.png\" alt=\"Customer effort score (CES) microsurvey by Pearl-Plaza\" class=\"wp-image-26989\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CES-survey.png 930w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CES-survey-300x99.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CES-survey-768x254.png 768w\" sizes=\"auto, (max-width: 930px) 100vw, 930px\" \/><\/figure><\/div>\n\n<section id=\"block-0efacc3492a0df6968c9768ce159ed0a\" class=\"content-block big-screenshot-block big-screenshot-block-top alignfull u-mt-80 has-background color-as-background background-great-white\" style=\"\">\t\t<style scoped>\n\t\t\t#block-0efacc3492a0df6968c9768ce159ed0a {\n\t\t\t\tmargin-top: 0px;\n\t\t\t}\n\n\t\t\t@media (max-width: 1200px) {\n\t\t\t\t#block-0efacc3492a0df6968c9768ce159ed0a {\n\t\t\t\t\tmargin-top: 0px;\n\t\t\t\t}\n\t\t\t}\n\t\t<\/style>\n\t\t<div class=\"container\">\n\t\t\t\t\t\t\t<div class=\"big-screenshot-block-image\">\n\t\t\t\t\t<img decoding=\"async\" width=\"2592\" height=\"1042\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CES-Survey-Multilanguage.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CES-Survey-Multilanguage.png 2592w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CES-Survey-Multilanguage-300x121.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CES-Survey-Multilanguage-1024x412.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CES-Survey-Multilanguage-768x309.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CES-Survey-Multilanguage-1536x617.png 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CES-Survey-Multilanguage-2048x823.png 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Globe-CES-Survey-Multilanguage-1920x772.png 1920w\" sizes=\"auto, (max-width: 2592px) 100vw, 2592px\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"big-screenshot-block-content-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"big-screenshot-block-heading color-dory\">Multi-Channel. Multi-Language. Global.<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"big-screenshot-block-content color-orca\">As global as your customers. Easily customise surveys in multiple languages. Protect against survey fatigue. Use across channels and devices without risk of duplicate sampling: web, mobile, email and SMS.\r\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n<section id=\"block-a5d8373744ce8730bf63e2a1f401b2ed\" class=\"content-block fifty-fifty-block fifty-media-text alignwide u-pt-100 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"777\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CES.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CES.png 1440w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CES-300x162.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CES-1024x553.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Trends-CES-768x414.png 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Instant CES Analytics<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>View your rolling average <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/customer-effort-score\/\">CES<\/a>, score distribution, and response counts over time.<\/li>\n<li>Never miss a trend \u2013 automatically receive a continuous pulse of customer sentiment.<\/li>\n<li>Survey a sample of your customers everyday with our trusted settings. Or, survey customers using parameters you define.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<style>\n  .midpage-cta {\n    display: flex; \n    align-items: center; \n    justify-content: center; \n    padding: 30px 0;\n    flex-wrap: wrap;\n  }\n  \n  .paragraph {\n    margin-right: 10px;\n  }\n  \n  .button {\n    margin-left: 10px;\n  }\n  \n  @media (max-width: 430px) {\n    .button {\n      margin: 0;\n    }\n    \n    .paragraph {\n      margin: 0 0 10px;\n    }\n    \n    .midpage-cta {\n      flex-direction: column;\n    }\n  }\n<\/style>\n\n<div class=\"midpage-cta alignfull background-great-white\">\n  <div class=\"paragraph\">\n  <\/div>\n  <div>\n    <a href=\"https:\/\/app.wootric.com\/sign_up?plan=trial_auto\" target=\"\" class=\"button background-tsunami color-albatross\" rel=\"noopener\">\n\t    <span>Get a Free 30-day Trial<\/span>\n    <\/a>\n  <\/div>\n<\/div>\n\n\n<section id=\"block-d9755e62c38ec6cdd058ad60ebe474e7\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Diagnose CES by Your Business Drivers<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<p>Create custom filters to suit your business model and goals. See how effort varies by account, product version, or any user property you define.<\/p>\n<p>Examples:<\/p>\n<ul>\n<li>Websites &amp; E-commerce: Understand sentiment by geography, platform or purchase size.<\/li>\n<li>Product Teams: Get immediate feedback on product changes, understand how to accelerate adoption.<\/li>\n<li>SaaS: Get feedback on onboarding and support interactions. Monitor customer health and retain more customers.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-7.svg\" width=\"495\" height=\"660\" title=\"image 7\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-f977ced9bf7e1efc1d7b3c982b7c0237\" class=\"content-block fifty-fifty-block fifty-media-text alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-8.svg\" width=\"646\" height=\"474\" title=\"image 8\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Closed-Loop Feedback Management<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Reach out to customers or forward feedback from the dashboard.<\/li>\n<li>Or, use integrations to trigger responses in your CRM or support platform.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-ed11e82dfb512344f2d85bc9628acdc1\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Identify Feedback Themes<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<p>Create unlimited custom tags. As responses come in, use tagging to surface issues, prioritise product improvements, or identify who should follow up.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1093\" height=\"988\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass.png 1093w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass-300x271.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass-1024x926.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Feedback-with-magnifying-glass-768x694.png 768w\" sizes=\"auto, (max-width: 1093px) 100vw, 1093px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-6ad20e29f1ef3a5e4e1812e147d2cc6f\" class=\"content-block fifty-fifty-block fifty-media-text alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-12.svg\" width=\"547\" height=\"547\" title=\"image 12\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Activate Happy Customers in the Moment<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<p>Did someone just score you a 6 or a 7? Close your survey with a link! Ask your highly satisfied customers to share their comment on social media, or to write an app store review. Or, invite them to join a referral program.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-7376cbfb70703dfd38db3d2e159bfdc4\" class=\"content-block icon-title-list-block alignfull u-pb-0 has-background color-as-background background-great-white\" style=\"\">\n\t\t<div class=\"container icon-hero-content\">\n\n\t\t\t\n\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\n\t\t\t\n\t\t\t\t<h2 class=\"h3 color-dory\">\n\n\t\t\t\t\tUnify the Customer View and Take Action with Integrations\n\t\t\t\t<\/h2>\n\n\t\t\t\n\t\t\t\n\t\t\t\t<p class=\"color-orca\">Enrich your CRM data with customer effort scores and feedback for better customer intelligence.\r\nTrigger workflows to close the loop with customers.<\/p>\n\n\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"icons container grid\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/hubspot4.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/salesforce-int.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/slack5.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/intercom8.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/zendesk-int.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/segment7.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/zapier4.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/totango7.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .grid -->\n\t\t\n\t<\/section> <!-- .section -->\n\n\n\n\n<div class=\"alignfull background-great-white\" style=\"text-align: center; padding-bottom: 120px;\">\n<a href=\"http:\/\/help.wootric.com\/en\/articles\/5357337-all-supported-integrations-for-inmoment-microsurveys\" target=\"\" class=\"button background-tsunami color-albatross\" rel=\"noopener\">\n\t<span>Discover All Integrations<\/span>\n<\/a>\n<\/div>\n\n\n<section id=\"block-9a13f3cb860fb8ff40547a970d204769\" class=\"post-cards-block alignfull alignwide no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading \">Featured Resources<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-au\/resource\/effort-ease-in-customer-experience\/\">Effort &amp; Ease in Customer Experience<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/effort-ease-thumb-300x300.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/effort-ease-thumb-300x300.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/effort-ease-thumb-150x150.jpg 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/effort-ease-thumb.jpg 500w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta 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