{"id":56135,"date":"2021-06-22T17:16:34","date_gmt":"2021-06-22T17:16:34","guid":{"rendered":"https:\/\/inmoment.com\/integrations\/gainsight\/"},"modified":"2023-03-29T06:45:10","modified_gmt":"2023-03-29T06:45:10","slug":"gainsight","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-au\/integrations\/gainsight\/","title":{"rendered":"Gainsight"},"content":{"rendered":"
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Give Customer Success Managers vital intelligence before they engage with customers<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tSee the Surveys<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
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Take action in the Gainsight dashboard<\/h2>\n\t\t\t\t\n\t\t\t\t
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  • Metrics and open-ended responses flow into customer records.<\/li>\n
  • Set up workflows to trigger follow-up action based on response.<\/li>\n
  • Better intelligence about customer health.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t
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    Survey customers in any channel<\/h2>\n\t\t\t\t\n\t\t\t\t
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    • In-app surveys get high response rates from end users<\/li>\n
    • Email surveys for stakeholders that aren\u2019t in your product<\/li>\n
    • Mobile and SMS surveys for your use case.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
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      Analyse NPS and other CX metrics<\/h2>\n\t\t\t\t\n\t\t\t\t
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      • Never miss a trend<\/li>\n
      • Segment data by your business drivers<\/li>\n
      • Identify feedback themes<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t
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