{"id":10794,"date":"2020-02-25T00:00:00","date_gmt":"2020-02-25T00:00:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/resource\/how-to-prove-the-business-value-of-your-cx-program\/"},"modified":"2022-11-10T10:10:19","modified_gmt":"2022-11-10T10:10:19","slug":"how-to-prove-the-business-value-of-your-cx-program","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/how-to-prove-the-business-value-of-your-cx-program\/","title":{"rendered":"How to Prove the Business Value of Your CX Program"},"content":{"rendered":"<p>The number one question we&#8217;re asked at Pearl-Plaza:<\/p>\n<p><em>&#8220;How do I prove the value or return on investment (ROI) of my <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/customer-experience-management\/\">customer experience (CX) program<\/a>?&#8221;<\/em><\/p>\n<p>That&#8217;s why we put together the &#8220;Four Economic Pillars,&#8221; outlining the specific areas that you can turn your CX transformations into real business value.<\/p>\n<p>In this article, XI Strategist Eric Smuda walks you through each of the pillars, how and why they apply to your program, and a few examples of each from our rockstar clients.<\/p>\n","protected":false},"featured_media":7417,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[198],"class_list":["post-10794","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-point-of-view-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/10794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/10794\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/7417"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=10794"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=10794"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=10794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}