{"id":10808,"date":"2020-02-04T00:00:00","date_gmt":"2020-02-04T00:00:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/resource\/net-promoter-system-from-metric-to-meaning\/"},"modified":"2022-10-12T23:41:12","modified_gmt":"2022-10-12T23:41:12","slug":"net-promoter-system-from-metric-to-meaning","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/net-promoter-system-from-metric-to-meaning\/","title":{"rendered":"Net Promoter System: From Metric to Meaning"},"content":{"rendered":"<p>The <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/net-promoter-score\/\">Net Promoter Score<\/a>\u00ae (NPS) has defined organizational improvement for years.\u00a0Though the Net Promoter Score has garnered widespread acclaim since its debut, it is but a piece of a far larger puzzle: the Net Promoter System\u00ae. Unlike the Net Promoter Score, which focuses on producing a quick numerical summary of an organization\u2019s well-being, the Net Promoter System finds the meaning behind that number and spurs action at both the individual customer and whole audience levels.<\/p>\n<p>This Pearl-Plaza article will help you understand both the Net Promoter Score and Net Promoter System, and help you learn how to unleash their true potential.<\/p>\n","protected":false},"featured_media":7393,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[198],"class_list":["post-10808","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-point-of-view-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/10808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/10808\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/7393"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=10808"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=10808"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=10808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}