{"id":10891,"date":"2019-06-26T00:00:00","date_gmt":"2019-06-26T00:00:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/resource\/ex-metrics-5-areas-that-effectively-measure-the-employee-experience\/"},"modified":"2022-09-27T23:40:35","modified_gmt":"2022-09-27T23:40:35","slug":"ex-metrics-5-areas-that-effectively-measure-the-employee-experience","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/ex-metrics-5-areas-that-effectively-measure-the-employee-experience\/","title":{"rendered":"EX Metrics: 5 Areas that Effectively Measure the Employee Experience"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Forrester has confirmed: \u201cCompanies that are already investing in EX have seen significant increases in customer satisfaction.\u201d This is great news for those investing in EX, but how do you make sure your efforts are paying off?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It might be tempting to apply the same metric framework you use for your CX program, but our point of view at Pearl-Plaza is that you should take a different approach. Because being an employee and being a customer is, well, different.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Download \u201cEX Metrics: Five Areas That Effectively Measure the Employee Experience\u201d to learn about:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Why the employee and customer experience are inherently different<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Three psychologically-proven areas that are effective gauges for employee engagement<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Two groundbreaking dimensions developed by Pearl-Plaza\u2019s EX experts to help you understand how your employees affect your customer experience<\/span><\/li>\n<\/ul>\n","protected":false},"featured_media":48873,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[198],"class_list":["post-10891","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-point-of-view-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/10891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/10891\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/48873"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=10891"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=10891"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=10891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}