{"id":17621,"date":"2021-03-02T06:57:00","date_gmt":"2021-03-02T06:57:00","guid":{"rendered":"https:\/\/inmoment.com\/resource\/cost-reduction-creates-experience-improvement-not-just-business-value\/"},"modified":"2021-03-04T01:09:19","modified_gmt":"2021-03-04T01:09:19","slug":"cost-reduction-creates-experience-improvement-not-just-business-value","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/cost-reduction-creates-experience-improvement-not-just-business-value\/","title":{"rendered":"Cost Reduction Creates Experience Improvement, Not Just Business Value"},"content":{"rendered":"\n<p>When we talk about cost reduction, customer experience (CX) professionals often shudder, thinking it&#8217;ll mean layoffs, reducing budgets, or more. But it doesn&#8217;t have to be so!<\/p>\n\n\n\n<p>In fact, expert Jim Katzman is going to explain how you can both reduce costs and improve experiences with the right mindset. Learn how to do more for your customers (and get a pat on the back from you boss for boosting savings) in his latest Point of View Article below.<\/p>\n","protected":false},"featured_media":17628,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[198],"class_list":["post-17621","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-point-of-view-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/17621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/17621\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/17628"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=17621"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=17621"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=17621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}