{"id":84498,"date":"2024-09-25T13:41:22","date_gmt":"2024-09-25T19:41:22","guid":{"rendered":"https:\/\/inmoment.com\/resource\/the-growing-frustration-of-unresolved-customer-issues-in-self-service\/"},"modified":"2024-09-30T23:06:40","modified_gmt":"2024-10-01T05:06:40","slug":"the-growing-frustration-of-unresolved-customer-issues-in-self-service","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-au\/resource\/the-growing-frustration-of-unresolved-customer-issues-in-self-service\/","title":{"rendered":"The Growing Frustration of Unresolved Customer Issues in Self-Service"},"content":{"rendered":"\n<style>\n.font-weight-bold .icon-horizontal-scroll-block .slide-title {\nfont-weight: bold;\n}\n.font-weight-bold .slick-dots-wrap {\ndisplay: none;\n}\n<\/style>\n\n\n\n\n\t<span class=\"hs-gated-content-reveal-overlay  \"><\/span>\n\t<div class=\"hs-form-sticky-wrap  \">\n\t\t<div id=\"hubspot-form-671367344df9f\" class=\"block-hubspot-form hs-form-outer hs-form-zifc-hide\" data-chili=\"\" data-form-id=\"a1033607-ecb4-4b56-9f65-62488994b393\" data-content-reveal>\n\n\t\t\t<!-- <span class=\"hs-gated-content-reveal-overlay\"><\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<div class=\"hs-reveal-content-message max-w-[25rem]\">\n\t\t\t\t\t<div class=\"flex items-center\">\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<svg width=\"34\" height=\"34\" viewBox=\"0 0 34 34\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<circle cx=\"17\" cy=\"17\" r=\"17\" fill=\"#0057FF\" \/>\n\t\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9167 16.5417C15.2368 16.5417 13.875 17.9035 13.875 19.5834C13.875 21.2632 15.2368 22.625 16.9167 22.625C18.5965 22.625 19.9583 21.2632 19.9583 19.5834C19.9583 17.9035 18.5965 16.5417 16.9167 16.5417ZM15.375 19.5834C15.375 18.7319 16.0652 18.0417 16.9167 18.0417C17.7681 18.0417 18.4583 18.7319 18.4583 19.5834C18.4583 20.4348 17.7681 21.125 16.9167 21.125C16.0652 21.125 15.375 20.4348 15.375 19.5834Z\" fill=\"#EDF0F1\" \/>\n\t\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.0318 8.83267C12.396 9.62204 12.1665 10.7778 12.1665 12.25V13.334C12.2218 13.3336 12.2774 13.3334 12.3333 13.3334H21.5C23.328 13.3334 24.771 13.5437 25.697 14.4697C26.623 15.3957 26.8333 16.8387 26.8333 18.6667V20.5C26.8333 22.328 26.623 23.771 25.697 24.697C24.771 25.623 23.328 25.8334 21.5 25.8334H12.3333C10.5054 25.8334 9.06234 25.623 8.13634 24.697C7.21033 23.771 7 22.328 7 20.5V18.6667C7 16.8387 7.21033 15.3957 8.13634 14.4697C8.7592 13.8468 9.61599 13.5478 10.6665 13.4187V12.25C10.6665 10.6881 10.8954 9.0938 11.8637 7.8917C12.8602 6.65457 14.4965 6 16.9165 6C19.0728 6 20.6697 6.47705 21.7251 7.46213C22.7921 8.45802 23.1665 9.84136 23.1665 11.3333C23.1665 11.7475 22.8307 12.0833 22.4165 12.0833C22.0023 12.0833 21.6665 11.7475 21.6665 11.3333C21.6665 10.0753 21.3534 9.16698 20.7016 8.55871C20.0383 7.93962 18.8852 7.5 16.9165 7.5C14.7532 7.5 13.6395 8.07834 13.0318 8.83267ZM9.197 15.5304C8.748 15.9794 8.5 16.828 8.5 18.6667V20.5C8.5 22.3387 8.748 23.1874 9.197 23.6364C9.64599 24.0854 10.4946 24.3334 12.3333 24.3334H21.5C23.3387 24.3334 24.1873 24.0854 24.6363 23.6364C25.0853 23.1874 25.3333 22.3387 25.3333 20.5V18.6667C25.3333 16.828 25.0853 15.9794 24.6363 15.5304C24.1873 15.0814 23.3387 14.8334 21.5 14.8334H12.3333C10.4946 14.8334 9.64599 15.0814 9.197 15.5304Z\" fill=\"#EDF0F1\" \/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h3 class=\"pl-3 mb-0 color-dory\">Thanks for reading<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<p class=\"py-4\">Share your info to continue reading and get access to all Pearl-Plaza content.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<div class=\"skeleton-loader\" id=\"loading-indicator-hubspot-form-671367344df9f\">\n\t\t\t\t<div class=\"skeleton-field formpulse delay-1\">\n\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"skeleton-field formpulse delay-2\">\n\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"skeleton-field formpulse delay-3\">\n\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<script>\n\t\t\t\thsformEmbedJs.addEventListener('load', function(event_671367344df9f) {\n\n\t\t\t\t\tvar gatedContentType = 'contentReveal';\n\t\t\t\t\tvar timeoutTime = 15;\n\n\t\t\t\t\t\/\/ Set up functions\n\t\t\t\t\tfunction onFormReadyFunction($form) {\n\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Gated content\n\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\ttimeoutTime = parseInt(timeoutTime * 1000);\n\n\t\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t\tdocument.body.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\tdocument.documentElement.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t}, timeoutTime);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Init ZI FC\n\t\t\t\t\t\t\t$form.attr('data-zifc', 'true');\n\t\t\t\t\t\t\tif (!$form[0].closest('.block-hubspot-form').classList.contains('hs-form-zifc-hide'))\n\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-hubspot-form-671367344df9f').style.display = 'none';\n\n\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-hubspot-form-671367344df9f').style.display = 'none';\n\t\t\t\t\t\t\t}, 5000);\n\n\t\t\t\t\t\t\t\/\/ Init onEmailChange fn if ZIFC enabled\n\t\t\t\t\t\t\tonEmailChange($form);\n\t\t\t\t\t\t\n\t\t\t\t\t\t\/\/ inject custom field values into Hubspot hidden input names\n\t\t\t\t\t\tvar formIDLastAssetData = formIDLastAssetData || [];\n\t\t\t\t\t\tformIDLastAssetData.push({\n\t\t\t\t\t\t\tid: 'hubspot-form-671367344df9f',\n\t\t\t\t\t\t\tlast_asset: 'Paul Barba interview webgate'\n\t\t\t\t\t\t});\n\t\t\t\t\t\tvar input = $form[0].querySelector('input[name=\"last_asset\"]');\n\t\t\t\t\t\t\n\t\t\t\t\t\t\/\/lastAssetInputs.forEach(input => {\n\t\t\t\t\t\tif(input.closest('.block-hubspot-form')) {\n\t\t\t\t\t\t\tvar formId = input.closest('.block-hubspot-form').id;\n\t\t\t\t\t\t\tvar formData = formIDLastAssetData.find(item => item.id === formId);\n\n\t\t\t\t\t\t\tif (formData) {\n\t\t\t\t\t\t\t\tinput.value = formData.last_asset;\n\t\t\t\t\t\t\t\tinput.dispatchEvent(new Event('input', { bubbles: true }));\n\n\t\t\t\t\t\t\t\tconsole.log(formData.last_asset);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/});\n\t\t\t\t\t\t\/\/ if (document.querySelector('input[name=\"last_asset\"]')) {\n\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').value = '<\/\/?php echo $last_asset; ?>';\n\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').dispatchEvent(new Event('input', {\n\t\t\t\t\t\t\/\/ \t\tbubbles: true\n\t\t\t\t\t\t\/\/ \t}));\n\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ After button clicked, but before data is sent\n\t\t\t\t\tfunction onBeforeFormSubmitFunction($form) {\n\t\t\t\t\t\tconst submitButton = $form.find('input[type=\"submit\"]').get(0);\n\n\t\t\t\t\t\tif (submitButton) {\n\t\t\t\t\t\t\tsubmitButton.classList.add('submit-loading');\n\t\t\t\t\t\t\tsubmitButton.value = \"Loading...\";\n\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ Next few functions fire only if ZI enabled\n\t\t\t\t\tfunction onEmailChange($form) {\n\t\t\t\t\t\tconst emailInput = document.querySelector('input[name=\"email\"]');\n\n\t\t\t\t\t\tif (emailInput && !emailInput.hasListenersAttached) {\n\t\t\t\t\t\t\t['input', 'change'].forEach(eventType => {\n\t\t\t\t\t\t\t\temailInput.addEventListener(eventType, handleInputChange.bind(null, $form, emailInput));\n\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\temailInput.hasListenersAttached = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction handleInputChange($form, emailInput) {\n\t\t\t\t\t\t\/\/console.log('Email input event triggered:', emailInput.value);\n\n\t\t\t\t\t\t\t\t\t\t\t\t\tif ($form.attr('data-zifc') === 'true' && typeof window._zi_fc !== 'undefined') {\n\t\t\t\t\t\t\t\thandleZoomInfoMatch($form, emailInput);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\tfunction handleZoomInfoMatch($form, emailInput) {\n\t\t\t\t\t\tvalidateEmailWithDelay(emailInput);\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction validateEmailWithDelay(emailInput) {\n\t\t\t\t\t\tvar form = emailInput.closest('form');\n\t\t\t\t\t\tvar submitButton = form.querySelector('input[type=\"submit\"]');\n\n\t\t\t\t\t\tfunction disableSubmit() {\n\t\t\t\t\t\t\t\/\/console.log('Disable Submit');\n\t\t\t\t\t\t\tsubmitButton.classList.add('disabled');\n\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction enableSubmit() {\n\t\t\t\t\t\t\t\/\/console.log('Enable Submit');\n\t\t\t\t\t\t\tsubmitButton.classList.remove('disabled');\n\t\t\t\t\t\t\tsubmitButton.disabled = false;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\tconst neverBounceStatus = emailInput.getAttribute('data-zi-neverbounce-status');\n\t\t\t\t\t\t\t\/\/console.log(neverBounceStatus);\n\n\t\t\t\t\t\t\tif (neverBounceStatus === 'valid') {\n\t\t\t\t\t\t\t\t\/\/console.log('The email input has data-zi-neverbounce set to valid.');\n\t\t\t\t\t\t\t\t\/\/ Handle valid email status if needed\n\t\t\t\t\t\t\t} else if (neverBounceStatus === 'invalid') {\n\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t} else if (neverBounceStatus === 'disposable') {\n\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\tenableSubmit();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}, 500);\n\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\twindow.addEventListener('message', function(event) {\n\t\t\t\t\t\t\tif (event.data.type === 'hsFormCallback' && event.data.eventName === 'onFormReady') {\n\t\t\t\t\t\t\t\tonEmailChange( \/* Pass your form here if needed *\/ );\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t});\n\t\t\t\t\t\n\n\t\t\t\t\tfunction onFormSubmitFunction($form) {\n\t\t\t\t\t\t\/\/console.log('onFormSubmit function');\n\t\t\t\t\t\t\/\/ if ($form.attr('id') === 'hsForm_a1033607-ecb4-4b56-9f65-62488994b393') {\n\t\t\t\t\t\t\/\/ \t\/\/console.log(\"a1033607-ecb4-4b56-9f65-62488994b393 form submit function\");\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction onFormSuccessFunction($form, data) {\n\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\trevealGatedContent();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo' || gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\trevealPopupVideo($form);\n\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\trevealFooterPopupVideo()\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\/\/ GTM add event trigger here\n\t\t\t\t\t\twindow.dataLayer = window.dataLayer || []\n\t\t\t\t\t\twindow.dataLayer.push({\n\t\t\t\t\t\t\t'event': 'form_submit',\n\t\t\t\t\t\t\t'lastAsset': 'Paul Barba interview webgate',\n\t\t\t\t\t\t\t'formSubmittedPage': window.location.href,\n\t\t\t\t\t\t\t'salesforceCampaignID': 'The Growing Frustration of Unresolved Customer Issues in Self-Service',\n\t\t\t\t\t\t\t'formType': 'gated',\n\t\t\t\t\t\t\t'gatedContentType': gatedContentType\n\t\t\t\t\t\t});\n\n\t\t\t\t\t\tlocalStorage.setItem('hasSubmittedForm', 'true');\n\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealGatedContent() {\n\t\t\t\t\t\t\/\/console.log('content has been revealed');\n\t\t\t\t\t\tdocument.body.classList.remove('gated-lock-screen');\n\t\t\t\t\t\tdocument.documentElement.classList.remove('gated-lock-screen');\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealPopupVideo($form) {\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.play-btn.modal-trigger.form-to-video').click();\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.form-to-video-wrapper').classList.remove('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\n\t\t\t\t\t}\n\t\t\t\t\tfunction revealFooterPopupVideo() {\n\t\t\t\t\t\tdocument.querySelector('.play-btn.modal-trigger.form-to-video.footer-cta').click();\n\t\t\t\t\t\tdocument.querySelector('.form-to-video-wrapper.footer-cta').classList.remove('hidden');\n\t\t\t\t\t\tdocument.querySelector('.hs-form-title.footer-cta').classList.add('hidden');\n\t\t\t\t\t\tvar submittedMessages = document.querySelectorAll('.submitted-message');\n\t\t\t\t\t\tsubmittedMessages.forEach(function(submittedMessage) {\n\t\t\t\t\t\t\tsubmittedMessage.classList.add('hidden');\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction gotoScorecard(data) {\n\t\t\t\t\t\t\n\t\t\t\t\t\tvar baseURL = '';\n\t\t\t\t\t\tvar thankYouURLParams = [];\n\t\t\t\t\t\tthankYouURLParams['first_name'] = data.submissionValues.firstname ? data.submissionValues.firstname : '';\n\t\t\t\t\t\tthankYouURLParams['last_name'] = data.submissionValues.lastname ? data.submissionValues.lastname : '';\n\t\t\t\t\t\tthankYouURLParams['email'] = data.submissionValues.email ? data.submissionValues.email : '';\n\t\t\t\t\t\tthankYouURLParams['phone_number'] = data.submissionValues.phone ? data.submissionValues.phone : '5555555555';\n\n\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\n\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}?${queryString}&suppress_fields`;\n\n\t\t\t\t\t\twindow.open(finalThankyouURL, '_blank');\n\t\t\t\t\t\t\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ Returns the redirect URL needed for the Hubspot form\n\t\t\t\t\tfunction generateThankYouURL(customURL, formType, gatedContentType, gatedAsset, $form) {\n\t\t\t\t\t\t\/\/ Check if custom Thank You URL is needed\n\t\t\t\t\t\tif (!customURL) {\n\t\t\t\t\t\t\tvar baseURL =\n\t\t\t\t\t\t\t\t'https:\/\/inmoment.com\/en-au\/thank-you\/?';\n\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\n\t\t\t\t\t\t\tif (formType === 'gated') {\n\t\t\t\t\t\t\t\tif (gatedContentType === 'pdf') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'asset';\n\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'video') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'video';\n\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\/\/console.log('gatedAsset -> ', gatedAsset);\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'demo') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'contact') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'event') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'event';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\/\/console.log('thankYouURLParams -> ', thankYouURLParams);\n\t\t\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\n\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\t\t\/\/console.log('queryString -> ', queryString);\n\t\t\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\t\t\t\/\/console.log('finalThankyouURL -> ', finalThankyouURL);\n\t\t\t\t\t\t\treturn finalThankyouURL;\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\/\/console.log('customURL -> ', customURL);\n\t\t\t\t\t\t\treturn customURL;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tif(document.querySelector('#hubspot-form-671367344df9f')) {\n\t\t\t\t\t\t\tvar observer = new IntersectionObserver(function(el) {\n\t\t\t\t\t\t\t\tel = el[0] ? el[0] : el;\n\t\t\t\t\t\t\t\tif (el.isIntersecting) {\n\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\/\/ Main hubspot code\n\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\tportalId: \"1787915\",\n\t\t\t\t\t\tlocale: \"en\",\n\t\t\t\t\t\ttarget: \"#hubspot-form-671367344df9f .form_target\",\n\t\t\t\t\t\tcss: '',\n\t\t\t\t\t\t\t\t\t\t\t\t\tredirectUrl: generateThankYouURL('',\n\t\t\t\t\t\t\t\t'gated', 'contentReveal',\n\t\t\t\t\t\t\t\t''),\n\t\t\t\t\t\t\t\t\t\t\t\tformId: \"a1033607-ecb4-4b56-9f65-62488994b393\",\n\t\t\t\t\t\tmanuallyBlockedEmailDomain: [\"mailinator.com\",\"mailor.com\",\"yahoi.co.uk\",\"art.suez.edu.eg\",\"eol.com\",\"info.com\",\"weizixu.com\",\"naymedia.com\",\"compny.com\",\"linator.com\",\"edu.com\",\"mailinaor.com\",\"sportrid.comm\",\"tufufacenurimyv.com\",\"eeeqwe2.com\",\"armyspy.com\",\"info.net\",\"hinoon.com\",\"ainator.com\",\"busniess.com\",\"GMAIL1.com\",\"alright.com\",\"example.com\",\"poverts.com\",\"mailt.com\",\"apxby.com\",\"gmail.com\",\"yahoo.com\",\"hotmail.com\",\"live.com\",\"aol.com\",\"outlook.com\",\"qq.com\",\"comcast.com\",\"icloud.com\",\"ctpagent.com\",\"wesolvecx.com\",\"getthematic.com\",\"merkle.com\",\"getlocalmeasure.com\",\"localmeasure.com\",\"asknicely.com\",\"nielseniq.com\",\"momentive.com\",\"reputation.com\",\"zenloop.com\",\"eloquant.com\",\"forsta.com\",\"hellocustomer.com\",\"skeepers.io\",\"yabble.com\",\"resonate.com.au\",\"smg.com\",\"altointelligence.co.uk\",\"altointelligence.com\",\"auracorp.com\",\"bareinternational.com\",\"bestmark.com\",\"blauw.com\",\"clarabridge.com\",\"concentrix.com\",\"concur.com\",\"confirmit.com\",\"copytimize.com\",\"critizr.com\",\"crowdicity.com\",\"customerradar.com\",\"customersat.com\",\"gallup.com\",\"getfeedback.com\",\"gfk.com\",\"globis-consulting.de\",\"glowfeed.com\",\"insync.com.au\",\"intervista.ch\",\"iperceptions.com\",\"jacada.com\",\"ka-brandresearch.com\",\"kantar.com\",\"kantartns.com\",\"kunden-insights.de\",\"link.ch\",\"livinglens.tv\",\"Loyalty360.org\",\"management-consult.de\",\"medallia.com\",\"morpace.com\",\"nice.com\",\"niceincontact.com\",\"op2ma.com.au\",\"opinionlab.com\",\"oracle.com\",\"pangealabs.com\",\"pidas.com\",\"potentiate.com\",\"quadient.com\",\"qualtrics.com\",\"questback.com\",\"rateitapp.com\",\"rateitapp.com.au\",\"responsetek.com\",\"rightnow.com\",\"salesforce.com\",\"sap.com\",\"satmetrix.com\",\"slmedien.de\",\"smg.com\",\"sphanalytics.com\",\"stellarbpo.com\",\"stellarxm.com\",\"strikedeck.com\",\"surveygizmo.com\",\"surveymonkey.com\",\"tele-research.de\",\"themsrgroup.com\",\"tns-global.com\",\"tns-infratest.com\",\"tnsglobal.com\",\"touchpointgroup.com\",\"ttr-group.de\",\"united-research.com\",\"usabilla.com\",\"verint.com\",\"vovici.com\",\"walkerinfo.com\",\"zendesk.com\",\"zingle.com\"],\n\n\t\t\t\t\t\t\/\/ Arbitrary in case there are two of same form on page\n\t\t\t\t\t\tformInstanceId: \"hubspot-form-671367344df9f\",\n\n\n\n\t\t\t\t\t\tonFormReady: function($form) {\n\t\t\t\t\t\t\tonFormReadyFunction($form);\n\t\t\t\t\t\t},\n\t\t\t\t\t\tonBeforeFormSubmit: function($form) {\n\t\t\t\t\t\t\tonBeforeFormSubmitFunction($form);\n\t\t\t\t\t\t},\n\t\t\t\t\t\tonFormSubmit: function($form) {\n\t\t\t\t\t\t\tonFormSubmitFunction($form);\n\t\t\t\t\t\t},\n\t\t\t\t\t\tonFormSubmitted: function($form, data) {\n\t\t\t\t\t\t\tonFormSuccessFunction($form, data);\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t},\n\t\t\t\t\t\tsubmitText: \"Unlock this content\",\n\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tobserver.unobserve(el.target);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}, {\n\t\t\t\t\t\t\t\troot: null,\n\t\t\t\t\t\t\t\trootMargin: '0px 0px 50% 0px',\n\t\t\t\t\t\t\t\tthreshold: 0.1\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tvar targetElement = document.querySelector('#hubspot-form-671367344df9f');\n\t\t\t\t\t\t\tobserver.observe(targetElement.parentElement);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\n\t\t\t\t}) \/\/ on hs script loaded\n\t\t\t<\/script>\n\n\n\t\t\t\t\t\t\t<script>\n\t\t\t\t\t(function() { \/\/ Start of IIFE\n\t\t\t\t\t\t\/\/console.log(\"Zi Enabled for form hubspot-form-671367344df9f, waiting to add FC onReady\");\n\t\t\t\t\t\tif (!window._zi_fc) {\n\t\t\t\t\t\t\twindow._zi_fc = {};\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tif (!window._zi_fc.onReadyList) {\n\t\t\t\t\t\t\twindow._zi_fc.onReadyList = [];\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tconst formId = \"hubspot-form-671367344df9f\";\n\t\t\t\t\t\t\/\/ Check if a function for this formId already exists\n\t\t\t\t\t\tconst isFuncAlreadyAdded = window._zi_fc.onReadyList.some(func => func.tag === formId);\n\n\t\t\t\t\t\tlet onReadyCalled = false;\n\n\t\t\t\t\t\tconst func = (data) => {\n\t\t\t\t\t\t\tonReadyCalled = true; \/\/ Set the flag to true\n\t\t\t\t\t\t\tif(document.getElementById('loading-indicator-' + formId).nextElementSibling.getAttribute('data-hubspot-rendered') === 'true') {\n\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-' + formId).style.display = 'none';\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\tconst formDivElement = document.getElementById(formId);\n\t\t\t\t\t\t\tif (formDivElement) {\n\t\t\t\t\t\t\t\t\/\/ console.log(\"formDivEL found! it's\");\n\t\t\t\t\t\t\t\tformDivElement.classList.remove('hs-form-zifc-hide');\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t};\n\n\t\t\t\t\t\tif (!isFuncAlreadyAdded) {\n\t\t\t\t\t\t\t\/\/console.log(\"isFuncAlreadyAdded\");\n\t\t\t\t\t\t\tfunc.tag = formId; \/\/ Add a tag to the function for uniqueness check\n\t\t\t\t\t\t\twindow._zi_fc.onReadyList.push(func);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\/\/ Timer to handle the case when onReady is not called within 4000ms\n\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\tif (!onReadyCalled) {\n\t\t\t\t\t\t\t\tfunc();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}, 3000);\n\n\t\t\t\t\t\twindow._zi_fc.onReady = (data) => {\n\t\t\t\t\t\t\tconsole.log(\"onReady triggered\");\n\t\t\t\t\t\t\tonReadyCalled = true; \/\/ Set the flag to true\n\t\t\t\t\t\t\twindow._zi_fc.onReadyList.forEach((func) => {\n\t\t\t\t\t\t\t\tfunc(data);\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t};\n\t\t\t\t\t})(); \/\/ End of IIFE\n\t\t\t\t<\/script>\n\t\t\t\n\n\t\t\t\n\n\n\t\t\t\n\t\t\t<div class=\"form_target\"><\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\n\n\n<p><strong>Author: Simon Fraser, Vice President, CX Strategy &amp; Enablement, Pearl-Plaza<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>A recent <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2024-08-19-gartner-survey-finds-only-14-percent-of-customer-service-issues-are-fully-resolved-in-self-service?source=BLD-200123\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner survey<\/a> highlighted a troubling reality: only 14% of customer service issues are fully resolved through self-service channels. Despite self-service becoming a staple in modern customer support, the majority of customers still face unresolved issues, pushing them to seek further assistance.&nbsp;<\/p>\n\n\n\n<p>Customers who value the convenience of self-service can become frustrated when their needs aren\u2019t addressed, especially for simple issues where <strong>resolution rates are only 36%<\/strong>. For those who have no choice but to use self-service channels, this stark inefficiency results in:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"836\" height=\"420\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/14-Stat-callout-dark-mode.png\" alt=\"stat displaying 14% of customer service issues are fully resolved through self-service channels.\" class=\"wp-image-84259\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/14-Stat-callout-dark-mode.png 836w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/14-Stat-callout-dark-mode-300x151.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/14-Stat-callout-dark-mode-768x386.png 768w\" sizes=\"(max-width: 836px) 100vw, 836px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns pb-8 is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full text-center mx-auto w-1\/2 mb-4\"><img decoding=\"async\" width=\"161\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/clock@2x.png\" alt=\"\" class=\"wp-image-84295\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/clock@2x.png 161w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/clock@2x-150x150.png 150w\" sizes=\"(max-width: 161px) 100vw, 161px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-kelp-color has-text-color has-link-color wp-elements-481c427fa6192d05a32aad90d5d2bcd9\"><strong>Longer Wait Times<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full text-center mx-auto w-1\/2 mb-4\"><img decoding=\"async\" width=\"161\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/gaining-money@2x.png\" alt=\"\" class=\"wp-image-84301\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/gaining-money@2x.png 161w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/gaining-money@2x-150x150.png 150w\" sizes=\"(max-width: 161px) 100vw, 161px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-kelp-color has-text-color has-link-color wp-elements-34cc8abecc835829fc168cf6e3b49ed0\"><strong><span data-metadata=\"<!--(figmeta)eyJmaWxlS2V5IjoiME5sQjNQUDlwbUs0YkdNa1B5cWFLMiIsInBhc3RlSUQiOjE2MDIyOTIyNzEsImRhdGFUeXBlIjoic2NlbmUifQo=(\/figmeta)-->&#8220;><\/span><span 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Operational Costs<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full text-center mx-auto w-1\/2 mb-4\"><img decoding=\"async\" width=\"161\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/thumbs-down@2x.png\" alt=\"\" class=\"wp-image-84307\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/thumbs-down@2x.png 161w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/thumbs-down@2x-150x150.png 150w\" sizes=\"(max-width: 161px) 100vw, 161px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-kelp-color has-text-color has-link-color wp-elements-64226ab63374ab24e38993486c9580a5\"><strong><span data-metadata=\"<!--(figmeta)eyJmaWxlS2V5IjoiME5sQjNQUDlwbUs0YkdNa1B5cWFLMiIsInBhc3RlSUQiOjE2MDI5MjI5NDYsImRhdGFUeXBlIjoic2NlbmUifQo=(\/figmeta)-->&#8220;><\/span><span 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(\/figma)--><\/span>Increased Customer Effort<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">So\u2026 Why is this Happening?<\/h2>\n\n\n\n<p>For many organizations, self-service platforms are struggling to keep up with today\u2019s complex customer service demands. They often fail to understand customer intent, provide inadequate follow-up, and feature outdated or irrelevant content. A staggering 43% of customers report being unable to find relevant information, while 45% feel that companies don\u2019t understand their needs. These issues underscore a major disconnect between customer expectations and the capabilities of existing self-service systems. The rigidity of these solutions, coupled with a lack of real-time adaptability, results in customer frustration and disengagement.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"836\" height=\"570\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/43-Stat-callout-dark-mode@2x.png\" alt=\"stat displaying 43%\nof customers report being unable to find relevant information, while 45% feel that companies don\u2019t understand their needs.\" class=\"wp-image-84247\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/43-Stat-callout-dark-mode@2x.png 836w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/43-Stat-callout-dark-mode@2x-300x205.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/43-Stat-callout-dark-mode@2x-768x524.png 768w\" sizes=\"(max-width: 836px) 100vw, 836px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">The Hidden Cost of Frustration<\/h2>\n\n\n\n<p>The consequences of these failures are profound. Frustrated customers are more likely to switch to competitors, and the added burden on customer service teams leads to longer response times and increased operational costs. According to Gartner, while 73% of customers start their service journey in self-service, most are forced to escalate to live support due to unresolved issues. This frustration not only harms customer perceptions of the brand but also diminishes trust and increases the likelihood of churn.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"836\" height=\"520\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/73-Stat-callout-light-mode@2x.png\" alt=\"stat displaying 73%\nof customers start their service journey in self-service, most are forced to escalate to live support due to unresolved issues.\" class=\"wp-image-84253\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/73-Stat-callout-light-mode@2x.png 836w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/73-Stat-callout-light-mode@2x-300x187.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/73-Stat-callout-light-mode@2x-768x478.png 768w\" sizes=\"(max-width: 836px) 100vw, 836px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading mt-16\">Turning the Tide on Self-Service Failures<\/h2>\n\n\n\n<p>At Pearl-Plaza, we see self-service as more than a one-size-fits-all solution; it&#8217;s a pivotal element in crafting an outstanding customer experience. We understand that each interaction is a chance to either enhance customer loyalty or jeopardize it. Our approach merges cutting-edge technology with a profound understanding of customer journeys to deliver solutions that truly meet their needs. To help you elevate your self-service strategy and transform it from a source of frustration into a powerful asset, here are my top five recommendations:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"160\" height=\"161\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/call-center-employee-chat@2x.png\" alt=\"\" class=\"wp-image-84265\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/call-center-employee-chat@2x.png 160w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/call-center-employee-chat@2x-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<h3 class=\"wp-block-heading has-kelp-color has-text-color has-link-color wp-elements-f25e94cc6619fd244b8671821af77148\">Proactively Anticipating Customer Needs<\/h3>\n\n\n\n<p>Effective self-service starts with understanding what customers need before they even realize it. Too often, customers only seek help when they&#8217;re already frustrated. To counter this, we advocate for a proactive approach. By analyzing digital interactions, chatbot conversations, and post-IVR surveys, we gain valuable insights into customer behavior. With data on hand\u2014like account history and product usage\u2014we can predict needs and offer solutions before issues escalate. This proactive stance ensures customers receive timely answers without extra hassle.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"160\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/expand@2x.png\" alt=\"\" class=\"wp-image-84277\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/expand@2x.png 160w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/expand@2x-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<h3 class=\"wp-block-heading has-kelp-color has-text-color has-link-color wp-elements-cc8641d46baf134046c095614fe01c33\">Scaling and Maintaining Self-Service Content<\/h3>\n\n\n\n<p>A major reason self-service fails is outdated or irrelevant content. If customers can\u2019t find accurate answers, they lose trust in the system. To address this, we need to continuously update and refine content based on real-time feedback. Integrating this into the regular workflow ensures that self-service tools remain relevant and effective, adapting to evolving customer needs. This continuous improvement helps create a system that learns and evolves, providing the right solutions when customers need them most.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"161\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/create-strategy@2x.png\" alt=\"\" class=\"wp-image-84283\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/create-strategy@2x.png 161w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/create-strategy@2x-150x150.png 150w\" sizes=\"(max-width: 161px) 100vw, 161px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<h3 class=\"wp-block-heading has-kelp-color has-text-color has-link-color wp-elements-c39a767720532d267d030dad4c3ee751\">Simplifying the Path to Resolution<\/h3>\n\n\n\n<p>Navigating self-service shouldn\u2019t feel like maneuvering through a maze. The goal is to create a straightforward, user-friendly journey. By using AI-driven solutions and advanced analytics, we can predict customer intent and provide personalized recommendations. Tools like digital concierges and streamlined knowledge bases help ensure customers find the help they need quickly and easily, reducing frustration and improving the overall experience.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"160\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/this-that@2x.png\" alt=\"\" class=\"wp-image-84289\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/this-that@2x.png 160w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/this-that@2x-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<h3 class=\"wp-block-heading has-kelp-color has-text-color has-link-color wp-elements-f25e94cc6619fd244b8671821af77148\">Proactively Anticipating Customer Needs<\/h3>\n\n\n\n<p>Effective self-service starts with understanding what customers need before they even realize it. Too often, customers only seek help when they&#8217;re already frustrated. To counter this, we advocate for a proactive approach. By analyzing digital interactions, chatbot conversations, and post-IVR surveys, we gain valuable insights into customer behavior. With data on hand\u2014like account history and product usage\u2014we can predict needs and offer solutions before issues escalate. This proactive stance ensures customers receive timely answers without extra hassle.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"160\" height=\"160\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/sparkle@2x.png\" alt=\"\" class=\"wp-image-84271\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/sparkle@2x.png 160w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/sparkle@2x-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:90%\">\n<h3 class=\"wp-block-heading has-kelp-color has-text-color has-link-color wp-elements-4aad833ea2bcab2a971e8598a8111121\">Harnessing AI for Advanced Predictive Support<\/h3>\n\n\n\n<p>AI-driven predictive analytics transform customer support by shifting from reactive to anticipatory. By harnessing sophisticated algorithms to analyze extensive customer data\u2014such as product usage patterns and historical interactions\u2014we can pinpoint potential issues before they materialize. This approach allows us to preemptively address concerns, delivering tailored solutions before customers even recognize a problem. Integrating AI into our support strategy ensures a seamless, proactive experience that resolves issues before they escalate, providing a more intuitive and efficient service.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading mt-16\">The Future of CX: Proactive, Not Reactive<\/h2>\n\n\n\n<p>The Gartner survey highlights that effective self-service can significantly boost customer experiences, reduce churn, and enhance efficiency. I believe that self-service should be more than a fallback option; it should be an integral part of exceptional customer experiences. By adopting a proactive approach\u2014leveraging predictive analytics, real-time feedback, and continuous improvement\u2014businesses can transform self-service from a source of frustration into a powerful asset.<\/p>\n\n\n\n<p>In today\u2019s world, where customer loyalty is increasingly fragile, it\u2019s crucial to make customers feel truly understood and supported. We need to go beyond simply meeting expectations; we should aim to exceed them. By addressing issues like fragmented journeys and outdated content, we can shift the customer experience from reactive to proactive, delivering the seamless, intuitive service that customers not only want but deserve. With the right tools and strategies, companies can build stronger, more loyal relationships and ensure that their self-service solutions empower rather than frustrate.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity my-4 color-great-white\"\/>\n\n\n\n<p><em>You can download the full PoV as a PDF by clicking the button below!<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-albatross-color has-tsunami-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/EM-10768-Gartner-PR-PoV-Response-1.pdf\" style=\"border-radius:4px\"><strong>Download the PDF&nbsp;<svg width=\"18\" height=\"12\" viewBox=\"0 0 18 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M17.2676 6.63452L12.752 11.1501C12.4199 11.4822 11.9219 11.4822 11.623 11.1501C11.291 10.8513 11.291 10.3533 11.623 10.0212L14.7773 6.86694H1.29688C0.832031 6.86694 0.5 6.53491 0.5 6.07007C0.5 5.63843 0.832031 5.27319 1.29688 5.27319H14.7773L11.623 2.1189C11.291 1.82007 11.291 1.32202 11.623 0.98999C11.9219 0.691162 12.4199 0.691162 12.752 0.98999L17.2676 5.53882C17.5664 5.83765 17.5664 6.33569 17.2676 6.63452Z\" fill=\"#FFFFFF\"><\/path><\/svg><\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":84236,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[198],"class_list":["post-84498","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-point-of-view-en-au"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/84498"}],"collection":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource\/84498\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media\/84236"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/media?parent=84498"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/industry?post=84498"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-au\/wp-json\/wp\/v2\/resource-type?post=84498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}