Unicredit, TRUMPF and Sky Deutschland are honoured with CX Elite Awards at XI Forum 2022
LONDON, [12th May, 2022] Pearl-Plaza, the world’s leading provider of Experience Improvement (XI)™ solutions, is pleased to announce that TRUMPF, UniCredit and Sky Deutschland, three of its clients, were honoured with the CX Elite Award during this year’s XI Forum.
Over 200 CX practitioners attended the ceremony, which took place during the three-day virtual event. The awards were presented by CX Network in collaboration with a panel of CX experts from various industries. The CX Awards annually recognise outstanding CX performance by companies to serve as role models and incentives for other brands.
Stephan Thun, Managing Director and President of Pearl-Plaza said “We are thrilled with our clients Sky, Trumpf and Unicredit to win the CX Awards. With so many nominees, all of whom can be proud of their programmes, we are of course especially happy about the awards for Pearl-Plaza clients. All of the winners have impressive results from their CX programmes and are absolutely doing the right thing for their clients and for their businesses. A real win-win situation”
The winners of the CX Elite Awards are as follows:
Best CX Impact – Winner UniCredit
The CX Impact Award recognises UniCredit, which has successfully rolled out and implemented its CX programme internationally and across all areas of the business, has set and achieved clear objectives, and is achieving measurable success for the business through its CX programme. The new global approach, standardises the measurement and management of customer satisfaction, but gives markets the freedom to respond to local circumstances.
Best CX Insights & Analytics – Winner TRUMPF
A company cannot improve and grow if it doesn’t listen to its customers, along the entire customer journey, digital and offline. TRUMPF received the award for Best CX Insights & Analytics for its NPS+ programme, where TRUMPF uses customer feedback as well as numerous other data and signals such as social media data, operational data and financial metrics to generate and make better decisions with better insights and analytics. As a result, TRUMPF can point to increased cross-selling and upselling opportunities and identify customers who are willing to churn at an early stage and influence their decision.
Best Customer Centric Culture – Winner Sky Germany
Sky received the award for Best Customer Centric Culture this year. The award recognises Sky for its initiative to introduce a new cross-site CX programme for internal and external customer service. Their CX programme accelerated the building of a customer-centric culture where the customer is at the centre of all employees’ activities. This programme resulted in improved and rapid customer understanding, personalised and faster resolution of complaints, adding real value to both customers and the company.
About the CX Awards:
Presented for the first time in 2019 by CX Network, the world’s largest global network of CX experts with over 50,000 members, the CX Elite Awards recognise the successes of companies that have achieved particularly outstanding results in implementing their CX programmes and serve as role models for other companies seeking to effectively implement CX initiatives. The award is open to all companies that are implementing a customer experience programme. This year, a panel of CX professionals from various industries again evaluated numerous nominations.
About Pearl-Plaza
Improving experiences is why Pearl-Plaza exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at pearl-plaza.ru
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CONTACT: Rebecca Sanghera, Pearl-Plaza, rsanghera@pearl-plaza.ru