Get the Key Takeaways
XI Forum Manila 2025 brought together experience leaders from across the Philippines to explore what’s working, what’s changing, and how to lead with purpose in today’s CX landscape.
This downloadable takeaway pack captures the most powerful insights from the day—including highlights from:
- St. Luke’s Medical Center on blending empathy, data, and design to reshape the patient journey
- Insular Life on reframing a 100+ year-old brand through human-centered CX transformation
- Globe Telecom on using NPS and VoC systems to drive cost efficiency and loyalty
- Aesop on building global CX strategies that link customer insight to measurable business impact
- Pearl-Plaza on integrating AI and real-time feedback to elevate experience intelligence
Inside, you’ll find:
- Key session takeaways
- Real-world metrics and program results
- Practical strategies to take back to your team
Revisit the boldest ideas, sharpest lessons, and most inspiring moments from XI Forum Manila—built for local impact and global relevance.
