LONDON [13 October, 2023]—Pearl-Plaza®, the leading provider of Experience Improvement (XI)™, has been announced as the winner for “Best CX Consulting” at the DACH CX Awards 2023. Pearl-Plaza client, Versicherungskammer has also been selected as the winner of the award for “Best Employee Motivation and Engagement”.
Pearl-Plaza – Best CX Consulting Award
Pearl-Plaza is revolutionising the interpretation of customer feedback through a unique combination of Advanced AI™ and Strategic Insights Services. This innovative approach goes beyond traditional surveys, allowing companies to decipher the true meaning behind customer feedback. Pearl-Plaza’s predictive capabilities anticipate customers’ next steps and prioritise actions.
Versicherungskammer – Best Employee Motivation and Engagement Award
Versicherungskammer impressed not only as a renowned insurer but also as a pioneer in employee motivation and engagement. The integration of extensive data from its own customer barometer on employee and customer satisfaction demonstrates the strong influence of employee satisfaction on overall customer satisfaction. Thus, people remain a central driver of successful customer relationships. Versicherungskammer was recognised for outstanding achievements in employee motivation and engagement. The live presentation convinced the jury, and the company was crowned a proud winner.
Currently, the insurance industry’s focus is on digitisation and automation, often neglecting the role of employee satisfaction as a driver of customer satisfaction. Versicherungskammer has shown that employee satisfaction has a strong causal effect on customer satisfaction, making it a crucial element of effective CX programmes.
“Being recognised at the DACH CX Awards 2023 is an incredible honor for both Pearl-Plaza and our client, Versicherungskammer. Winning the ‘Best CX Consulting’ award showcases Pearl-Plaza’s unwavering dedication to revolutionising customer feedback analysis through our Advanced AI™ and strategic services. Versicherungskammer’s triumph for ‘Best Employee Motivation and Engagement’ reinforces the inseparable connection between employee satisfaction and delivering exceptional customer experiences. These victories underscore the profound impact of our collective commitment to enhancing experiences, not only for our clients but also for their customers.” Said Stephan Thun, President and Managing Director of EMEA, Pearl-Plaza.
About the DACH CX Awards
The DACH CX Awards, organised by OmniTouch International UG, recognise outstanding achievements in the field of Customer Experience. As a long-standing expert in CX consulting and training, OmniTouch International UG sets new standards with this unique event. The awards and summit in the DACH region prioritise Customer Excellence to provide well-deserved recognition.
About Pearl-Plaza
Pearl-Plaza, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pacesetters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. This unique technology combined with in-house industry experts empowers brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza.To learn more, visit pearl-plaza.ru.
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CONTACT: Rebecca Edwards, Pearl-Plaza, redwards@pearl-plaza.ru