{"id":12841,"date":"2020-09-05T00:58:08","date_gmt":"2020-09-05T00:58:08","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/sky\/"},"modified":"2020-09-21T17:38:20","modified_gmt":"2020-09-21T17:38:20","slug":"sky","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/sky\/","title":{"rendered":"SKY"},"content":{"rendered":"\n<p>Sky replaced their existing feedback programme with a modern, up-to-date closed loop programme to react to customer feedback in real-time.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Call satisfaction increased by 6.1%<\/li><li>NPS increased by 6.4 points within six months<\/li><li>Perceived expertise of client advisors increased by 5.1%<\/li><\/ul>\n","protected":false},"featured_media":3884,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[330,334],"region":[331],"class_list":["post-12841","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-b2b-en-gb","industry-telecom-en-gb","region-emea-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12841\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/3884"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=12841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=12841"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=12841"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=12841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}