{"id":12850,"date":"2020-09-10T19:17:38","date_gmt":"2020-09-10T19:17:38","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/medibank\/"},"modified":"2021-07-27T06:49:08","modified_gmt":"2021-07-27T06:49:08","slug":"medibank","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/medibank\/","title":{"rendered":"Medibank"},"content":{"rendered":"\n<p>Medibank, one of Australia&#8217;s largest health insurance providers, leveraged experience data to strengthen CX influence across the business, which resulted in significant NPS uplift and improved business performance.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Use data analytics to defend and add credibility to your CX program across the business <\/li><li>Predictive analytics can be used to reach non-respondents and pre-empt churn <\/li><li>Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page<\/li><\/ul>\n","protected":false},"featured_media":26701,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[341,339],"region":[335],"class_list":["post-12850","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-healthcare-en-gb","industry-insurance-en-gb","region-apac-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12850\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/26701"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=12850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=12850"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=12850"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=12850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}