{"id":12862,"date":"2020-09-04T03:54:45","date_gmt":"2020-09-04T03:54:45","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/customer-stories\/tiffany-co\/"},"modified":"2020-09-18T23:59:12","modified_gmt":"2020-09-18T23:59:12","slug":"tiffany-co","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/tiffany-co\/","title":{"rendered":"Tiffany &#038; Co."},"content":{"rendered":"\n<p>Prior to partnering with Pearl-Plaza, Tiffany&#8217;s listening program relied on delivered scores and structured data. Though it collected valuable unstructured data, gaining actionable intelligence was a time consuming, manual process. With Pearl-Plaza&#8217;s industry-leading data, technology, and strategic services, the brand was able to unlock their unstructured data and keep their 200-year-old promise of \u201cabove and beyond\u201d service.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>De-siloed CX data and made feedback visible to the entire company <\/li><li>Wealth of valuable, relevant intelligence &amp; data now sent to VP&#8217;s and managers weekly <\/li><li>Voice of employee program gives a new perspective on the customer experience from the people who interact with guests the most<\/li><\/ul>\n","protected":false},"featured_media":3870,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[340],"region":[338],"class_list":["post-12862","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-retail-en-gb","region-north-america-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/12862\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/3870"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=12862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=12862"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=12862"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=12862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}