{"id":16805,"date":"2021-02-10T14:09:49","date_gmt":"2021-02-10T14:09:49","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=16805"},"modified":"2021-11-26T06:28:37","modified_gmt":"2021-11-26T06:28:37","slug":"tap-portugal-2","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/tap-portugal-2\/","title":{"rendered":"TAP Portugal"},"content":{"rendered":"\n<p>With so many passengers travelling with the airline, TAP needed a CX programme to gain a deeper understanding of their customers\u2019 decisions to travel with them and what the factors were for driving customer advocacy.<\/p>\n\n\n\n<p>Partnering with Pearl-Plaza, TAP centralised all their customer data from all over the world to understand what works well and what could be done to improve and enhance their customers\u2019 experiences.<\/p>\n\n\n\n<p>Read the full story here!<\/p>\n","protected":false},"featured_media":3837,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[336],"region":[],"class_list":["post-16805","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-travel-hospitality-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/16805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/16805\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/3837"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=16805"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=16805"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=16805"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=16805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}