{"id":42962,"date":"2022-04-26T09:14:41","date_gmt":"2022-04-26T09:14:41","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=42962"},"modified":"2022-04-26T09:16:12","modified_gmt":"2022-04-26T09:16:12","slug":"trumpf","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/trumpf\/","title":{"rendered":"TRUMPF"},"content":{"rendered":"\n<p>TRUMPF&#8217;s CX programme  is helping the organisation to initiate concrete actions based on evidence from feedback to be able to serve their customers more effectively. Using customer feedback and the Pearl-Plaza platform, TRUMPF is continuously working<br>to address potential problems which may occur, boosting their customer centricity agenda.<\/p>\n\n\n\n<p>Read the full story to find out how TRUMPF has identified a significant return on investment with a \u20ac4.5 million increase in upsell opportunities, directly from the new NPS+ CX programme.<\/p>\n","protected":false},"featured_media":42979,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[330],"region":[],"class_list":["post-42962","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-b2b-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/42962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/42962\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/42979"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=42962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=42962"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=42962"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=42962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}