{"id":60175,"date":"2023-07-28T05:29:17","date_gmt":"2023-07-28T11:29:17","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=60175"},"modified":"2023-07-28T05:29:24","modified_gmt":"2023-07-28T11:29:24","slug":"versicherungskammer-group-customer-story","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/versicherungskammer-group-customer-story\/","title":{"rendered":"Versicherungskammer Group, Insurance Customer Story"},"content":{"rendered":"\n<p style=\"font-size:23px\"><strong>Investing in Employees Yields Results:<br>How Employees Are Driving Customer Satisfaction<\/strong><\/p>\n\n\n\n<p><strong>Why Investing in Employee Satisfaction Pays Off<\/strong><\/p>\n\n\n\n<p><strong>The Versicherungskammer Group is the largest public insurer in Germany and offers a wide range of products for the protection of life and property risks.&nbsp;<\/strong><\/p>\n\n\n\n<p>In line with Versicherungskammer&#8217;s positioning, customer satisfaction has always been a focus. The firm has been using Pearl-Plaza&#8217;s platform from the very beginning of their CX transformation journey and each year, more than 100,000 pieces of feedback is collected and analysed across all relevant customer journeys.<\/p>\n\n\n\n<p>Read the full case study to find out how Versicherungskammer captures the link between employee and customer satisfaction and what measures it uses to increase employee satisfaction!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n","protected":false},"featured_media":33004,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[339],"region":[331],"class_list":["post-60175","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-insurance-en-gb","region-emea-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/60175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/60175\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/33004"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=60175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=60175"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=60175"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=60175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}