{"id":74398,"date":"2024-03-19T10:01:11","date_gmt":"2024-03-19T16:01:11","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=74398"},"modified":"2024-03-19T10:17:58","modified_gmt":"2024-03-19T16:17:58","slug":"metro-banks-mission-to-create-fans-not-customers","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/metro-banks-mission-to-create-fans-not-customers\/","title":{"rendered":"Metro Bank\u2019s Mission to Create Fans, not Customers"},"content":{"rendered":"\n<p>Metro Bank&#8217;s transformative journey from disrupting the banking norm to championing a customer-centric culture epitomises its commitment to creating fans. By integrating customer insights into every facet of their operations, Metro Bank continues to reshape the banking experience, emphasising empathy, understanding, and a resolute focus on their customers&#8217; needs. Read our full client story to uncover how Metro Bank&#8217;s partnership with Pearl-Plaza is\u00a0resulting in a positive impact throughout their organisation.<\/p>\n\n\n\n<p><strong>Key Highlights include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Positive Shift in NPS:<\/strong>\u00a0Partnering with Pearl-Plaza for their Experience programme resulted in a positive shift in Net Promoter Score (NPS), indicating increased customer satisfaction and loyalty.<\/li>\n\n\n\n<li><strong>Surge in Response Rates:<\/strong>&nbsp;Relocating surveys within the app led to a surge in response rates, allowing Metro Bank to gather richer data and insights.<\/li>\n\n\n\n<li><strong>Streamlined Operations:<\/strong>&nbsp;Pearl-Plaza&#8217;s tools facilitated streamlined operations, enabling Metro Bank to act swiftly on insights and implement strategic changes.<\/li>\n<\/ul>\n\n\n\n<p><strong>Download the full story to uncover Metro Bank&#8217;s secrets to success!<\/strong><\/p>\n","protected":false},"featured_media":74453,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[343],"region":[331],"class_list":["post-74398","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-financial-services-en-gb","region-emea-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/74398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/74398\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/74453"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=74398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=74398"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=74398"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=74398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}