{"id":80559,"date":"2024-07-04T07:31:47","date_gmt":"2024-07-04T13:31:47","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=80559"},"modified":"2024-07-04T07:32:10","modified_gmt":"2024-07-04T13:32:10","slug":"discovering-prosperity-quilters-cx-journey","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-gb\/customer-stories\/discovering-prosperity-quilters-cx-journey\/","title":{"rendered":"Discovering Prosperity: Quilter&#8217;s CX Journey"},"content":{"rendered":"\n<p><strong>Discovering Prosperity: Quilter&#8217;s CX Journey<\/strong><\/p>\n\n\n\n<p>Quilter, one of the UK\u2019s leading wealth managers, is committed to empowering customers to achieve financial prosperity for today&#8217;s and future generations. With over 4,000 dedicated employees, Quilter provides high-quality financial advice, flexible investment products, and responsible operations that shape their customers\u2019 journeys.<\/p>\n\n\n\n<p>In partnership with Pearl-Plaza, Quilter has significantly improved customer engagement by actively gathering customer feedback through robust surveys and an online customer community, driving continuous improvement and fostering a culture of engagement.<\/p>\n\n\n\n<p>Quilter has seen significant growth, with customer satisfaction scores exceeding 80%. By leveraging VoC insights, they enhance customer experiences and strengthen market reputation. Their innovative feedback process has also boosted their Trustpilot rating from 2.1 to 4.3.<\/p>\n\n\n\n<p>Through collaboration, innovation, and a relentless pursuit of excellence, Quilter redefines wealth management, enriching the lives of clients and communities alike.<\/p>\n\n\n\n<p>Click to download the full story!<\/p>\n","protected":false},"featured_media":48363,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[343],"region":[],"class_list":["post-80559","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-financial-services-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/80559"}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/customer-stories\/80559\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/48363"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=80559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/categories?post=80559"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=80559"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/region?post=80559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}