{"id":10426,"date":"2020-09-03T16:24:04","date_gmt":"2020-09-03T16:24:04","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/"},"modified":"2023-10-02T09:24:08","modified_gmt":"2023-10-02T15:24:08","slug":"cx-improvement","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/cx-improvement\/","title":{"rendered":"CX Improvement Stories"},"content":{"rendered":"<section id=\"block-10affa8a20c9da4f93c5864fb85f6415\" class=\"content-block featured-posts-block alignfull padding-top-0 no-background\" style=\"\">\n\t\t\t<div class=\"container display-flex\">\n\t\t\t\t\t\t\t<div class=\"posts-wrap\" style=\"margin-top: -50px;\">\n\t\t\t\t\t\n\t\t<div class=\"featured-card card featured-double half\">\n\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"featured-card-content-wrap\">\n\n\t\t\t\t\t<p class=\"featured-card-meta \">\n\t\t\t\t\t\t\n\t<svg\n\t height=\"16\" width=\"16\"\t\tclass=\"icon star\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-star-12677\">\n\t\t\tstar\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#star\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\tFeatured\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t<a href=\"\"><span class=\"post-card-tax\">customer-stories<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t<h3 class=\"post-card-title \"><a href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/virgin-money-uk\/\">Virgin Money UK<\/a><\/h3>\n\t\t\t\t\t<\/div><!-- .card-content -->\n\n\t\t\t\t\t\t\t\t\t<\/div><!-- .featured-card-content-wrap -->\n\n\t\t\t\t<div class=\"card-footer\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"558\" height=\"558\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Rectangle-163.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Rectangle-163.png 558w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Rectangle-163-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/Rectangle-163-150x150.png 150w\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<a class=\"button cta cta-card \" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/virgin-money-uk\/\">\n\t\t\t\t\t\t<span>Read More<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div><!-- .card-footer -->\n\n\t\t\t\n\t\t<\/div><!-- .card -->\n\n\t\t\n\t\t<div class=\"featured-card card featured-double half\">\n\n\t\t\t\n\t\t\t\n\t\t\t\t<div class=\"featured-card-content-wrap\">\n\n\t\t\t\t\t<p class=\"featured-card-meta \">\n\t\t\t\t\t\t\n\t<svg\n\t height=\"16\" width=\"16\"\t\tclass=\"icon star\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-star-10214\">\n\t\t\tstar\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#star\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\tFeatured\t\t\t\t\t<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t<a href=\"\"><span class=\"post-card-tax\">customer-stories<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t<h3 class=\"post-card-title \"><a href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/foot-locker\/\">Foot Locker<\/a><\/h3>\n\t\t\t\t\t<\/div><!-- .card-content -->\n\n\t\t\t\t\t\t\t\t\t<\/div><!-- .featured-card-content-wrap -->\n\n\t\t\t\t<div class=\"card-footer\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/FootLockerCaseStudy_WebImage.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/FootLockerCaseStudy_WebImage.jpg 500w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/FootLockerCaseStudy_WebImage-300x300.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/FootLockerCaseStudy_WebImage-150x150.jpg 150w\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<a class=\"button cta cta-card \" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/foot-locker\/\">\n\t\t\t\t\t\t<span>Read More<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div><!-- .card-footer -->\n\n\t\t\t\n\t\t<\/div><!-- .card -->\n\n\t\t\t\t\t\t\t<\/div><!-- .posts-wrap -->\n\t\t\t<\/div><!-- .featured-posts-carousel .container.display-flex -->\n\t\n\t<\/section>\n\n\n<section id=\"block-8d529510e9441f05cd7cdc6fd5d530ed\" class=\"content-block client-logo-bar-block default alignfull no-background\" style=\"\">\n\t<div class=\"logo-bar-wrapper\">\n\n\t\t<div class=\"default-bar bar-grid grid grid-nogutter background-barracuda\">\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-699315409\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/NorthFace_logo-142.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Private: The North Face<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-1971640196\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/FootLocker_Logo-02.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Foot Locker<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-461336190\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/VirginMoney_logo-124.svg\" alt=\"Virgin Money logo in red.\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Virgin Money UK<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-3234664932\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Sky_Logo-34.png\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">SKY<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-4132454279\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/RevolutionBars_logo-146.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Revolution Bars<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-1811030748\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/TiffanyCo_Logo-13-13.svg\" alt=\"Tiffany &#038; Co. logo in black and white.\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">Tiffany &#038; Co.<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-2731591579\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/04\/800px-Logo_Trumpf.svg-300x300.png\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">TRUMPF<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-749635502\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/TAPPortugal-logo-143.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">TAP Portugal<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-middle col-align-middle single-logo \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"image-btn modal-trigger no-hover\" data-toggle=\"modal\" data-target=\".client-content-300421760\" style=\"\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-contain absolute top-0 left-0 w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-lazy=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DSV_Logo-148.svg\" alt=\"\" \/>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">DSV<\/span>\n\t\t\t\t\t\t\t<\/a>\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- single-logo -->\n\n\t\t\t\t<!-- $client_img -->\n\n\t\t\t<!-- end foreach $clientlogos -->\n\t\t<\/div><!-- .bar grid -->\n\n\t\t\n\t\t<!-- First Modal - Content Modal -->\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-699315409\" id=\"content-modal-699315409\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/NorthFace_logo-142.svg\" class=\"logo-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">&quot;With the surveys and the Voice of the Customer we could really find out more about who our customer, what relationship they have with us as a brand, what they like or what they wish to have more of&#8230;we are always surprised with what our customers are telling us.&quot;<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">The North Face<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-1971640196\" id=\"content-modal-1971640196\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/FootLocker_Logo-02.svg\" class=\"logo-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">&quot;Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with Pearl-Plaza to identify key moments that matter in our customers\u2019 journey\u2019s and drive change in those areas. This approach gives our executives better metrics to run the business and elevates our results.\u201d<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">Tyler Saxey, Director Customer Experience, Foot Locker<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-marine  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Foot-Locker_Case-Study_2019.pdf\" download><span>Download PDF<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-461336190\" id=\"content-modal-461336190\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/VirginMoney_logo-124.svg\" class=\"logo-image\" alt=\"Virgin Money logo in red.\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">\u201cIn these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ingredients in the future of any successful bank.\u201d<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">David Duffy, CEO, CYBG<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-marine  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/CS-00393-02-Virgin-Money-Case-Study.pdf\" download><span>Download PDF<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-3234664932\" id=\"content-modal-3234664932\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"251\" height=\"251\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Sky_Logo-34.png\" class=\"logo-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Sky_Logo-34.png 251w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Sky_Logo-34-150x150.png 150w\" sizes=\"auto, (max-width: 251px) 100vw, 251px\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">\u201cThanks to [Pearl-Plaza&#039;s] expertise and experience management platform, we have created a foundation to translate feedback data into actionable measurements that can improve our efficiency and effectiveness where it matters most to our customers. This leads to a new way of working for Sky CS.\u201c<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">Tina Bruder, Manager Customer Insight, SKY Germany<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-marine  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/CS-00776-02-Pearl-Plaza-Sky-Case-Study.pdf\" download><span>Download PDF<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-4132454279\" id=\"content-modal-4132454279\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/RevolutionBars_logo-146.svg\" class=\"logo-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">&quot;Voice of Employee feedback is an essential element in truly understanding both employees and customers. Working with Pearl-Plaza to understand customers and employees in such a holistic way is giving us a level of insight into our business we&#039;ve never had before.&quot;<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-2731591579\" id=\"content-modal-2731591579\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/04\/800px-Logo_Trumpf.svg.png\" class=\"logo-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/04\/800px-Logo_Trumpf.svg.png 800w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/04\/800px-Logo_Trumpf.svg-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/04\/800px-Logo_Trumpf.svg-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/04\/800px-Logo_Trumpf.svg-768x768.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">\u201cBy implementing a feedback programme that measures our performance across vital dimensions, we have seen significant positive impact on not only our customer\r\nsatisfaction but also customer centricity within the organisation.\u201d\r\n<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">INDRAJIT RANA, HEAD OF SALES EXCELLENCE AND CUSTOMER INTELLIGENCE AT TRUMPF SE + CO. KG.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-marine  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/04\/CS-01981-05-GB-TRUMPF-Case-Study.pdf\" download><span>TRUMPF Client Story<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-749635502\" id=\"content-modal-749635502\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/TAPPortugal-logo-143.svg\" class=\"logo-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">\u201cPearl-Plaza\u2019s long-standing experience in the aviation and customer experience sector made the company the right choice for us. Their highly flexible approach enables us to grow our NPS programme as our client base and needs evolve. The platform\u2019s highly flexible dashboards allow us to receive detailed, timely feedback analytics about each customer and flight. From these results we are able to develop highly personalised customer experiences.\u201d<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">Paula Canada, TAP<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-marine  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/TAP-Portugal-Case-Study.pdf\" download><span>TAP Portugal Case Study<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"modal fade modal-client client-content-300421760\" id=\"content-modal-300421760\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col col-12 testimonial-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DSV_Logo-148.svg\" class=\"logo-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-testimonial color-orca\">\u201cWe discovered that when the customers develop into \u2018promoters\u2019 we see a factor x2 on growth compared to the average customers. If we can increase our customer loyalty by just 10%, it will generate significant additional turnover.\u201d<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"client-attribution color-dory\">Anders Norman, Director of Customer Experience, DSV<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .testimonial-content -->\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"button-group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"button download pdf-btn  background-marine  color-albatross\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DSV-Case-Study.pdf\" download><span>Download<\/span><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .button-group -->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t\t<\/div><!-- #content-modal -->\n\t\t\t\t\n\t\t\t\t<!-- Second Modal: Video Modal -->\n\t\t\t\t<!-- $client_video  -->\n\t\t\t<!-- $client_img -->\n\n\t\t<!-- end modal foreach -->\n\n\t<\/div><!-- .logo-bar-wrapper -->\n\t<!-- $client_logos -->\n<\/section><!-- .client-logo-bar-block -->\n\n\n<section id=\"block-9355fb87f977725633fa5e2259fe33b3\" class=\"content-block posts-grid-block alignfull no-background\" style=\"\">\t<div class=\"container display-flex\">\n\n\t\t<div class=\"filters-wrap\">\n\t<form method=\"get\" class=\"search-form posts-grid-form\" onkeydown=\"return event.key != 'Enter';\">\n\t\t<input type=\"hidden\" id=\"ajax-action\" value=\"inmoment_posts_grid_search\" \/>\n\t\t<input type=\"hidden\" id=\"inmoment-search-nonce\" name=\"inmoment-search-nonce\" value=\"b878c8047e\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en-gb\/wp-json\/wp\/v2\/pages\/10426\" \/>\n\t\t\t\t\t<div class=\"dropdowns-wrap\">\n\t\t\t\t\t\t\t\t<select name=\"Filter by Filter by Industry\" class=\"posts-grid-filters posts-grid-filters-0\" data-type=\"industry\">\n\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"\">Filter by Industry<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"all-en-gb\" >all<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"automotive-en-gb\" >Automotive<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"b2b-en-gb\" >B2B<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"consumer-services\" >consumer services<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"contact-centre\" >Contact Centre<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"credit-union\" >Credit Union<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"entertainment\" >Entertainment<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"financial-services-en-gb\" >Financial Services<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"food-service-en-gb\" >Food Service<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"government-en-gb\" >Government<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"healthcare-en-gb\" >Healthcare<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"hospitality-en-gb\" >Hospitality<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"insurance-en-gb\" >Insurance<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"manufacturing-2\" >Manufacturing<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"patient-experience\" >Patient Experience<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"qsr\" >QSR<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"retail-en-gb\" >Retail<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"retail-banking-en-gb\" >Retail Banking<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"services\" >Services<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"technology-en-au-en-gb\" >Technology<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"telecom-en-gb\" >Telecom<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"travel-hospitality-en-gb\" >Travel &amp; Hospitality<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"utilities-en-gb\" >Utilities<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t\t\t<select name=\"Filter by Filter by Regions\" class=\"posts-grid-filters posts-grid-filters-1\" data-type=\"region\">\n\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"\">Filter by Regions<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"apac-en-gb\" >APAC<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"emea-en-gb\" >EMEA<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"global\" >Global<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"latin-america\" >Latin America<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"north-america-en-gb\" >North America<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t<\/div><!-- .filters-wrap -->\n\t\t\t\t<\/form><!-- .posts-grid-form -->\n<\/div><!-- .filters-wrap -->\n\n\n\t\t<div class=\"grid posts-grid\" data-post-type=\"customer-stories\">\n\n\t\t\t\t\t<span class=\"posts-grid-total-pages\" data-pages=\"5\"><\/span>\n\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/bettys_burgers_case_study-og-1024x537.jpg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/bettys-burgers\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">How Betty\u2019s Burgers Transformed Customer Feedback Into Online Reputation Growth<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">Betty\u2019s Burgers, a beloved Australian burger shack, began in Noosa&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/specsavers-client-story-og1-1024x536.jpg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/specsavers-journey-from-traditional-to-transformational-cx\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Visionary CX: Specsavers\u2019 Journey From Traditional to Transformational CX<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">Specsavers isn\u2019t just the biggest privately-owned optical retailer on the&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/solotel-case-study-1024x544.jpg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/solotel-increase-in-online-reviews\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Solotel Group Captures a 129% Increase In Online Reviews<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">In the bustling hospitality landscape of Sydney and Brisbane, where&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2022\/09\/Finserv-4-Financial-Goals_WebImage@2x-1-1024x1024.png);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/discovering-prosperity-quilters-cx-journey\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Discovering Prosperity: Quilter&#8217;s CX Journey<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">Discovering Prosperity: Quilter&#8217;s CX Journey Quilter, one of the UK\u2019s&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/Em-10525-ICX-Foot-Locker-Social-Image-1024x536.png);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/unboxing-foot-lockers-cx-revolution-stepping-into-the-future-of-retail\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Unboxing Foot Locker\u2019s CX Revolution: Stepping Into the Future of Retail<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">Unboxing Foot Locker\u2019s CX Revolution: Stepping Into the Future of&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2024\/03\/PRIME24-1872x1053-1-1024x576.jpg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/from-mailboxes-to-mindsets-navigating-tradition-to-modern-customer-centricity\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">From Mailboxes to Mindsets: Navigating Tradition to Modern Customer Centricity<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">Swiss Post Ltd embarked on a transformative journey to redefine&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2024\/03\/orpington-hero-banner-image.jpg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/metro-banks-mission-to-create-fans-not-customers\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Metro Bank\u2019s Mission to Create Fans, not Customers<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">Metro Bank&#8217;s transformative journey from disrupting the banking norm to&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2021\/10\/experience-exchange-insurance-thumb.jpg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/versicherungskammer-group-customer-story\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Versicherungskammer Group, Insurance Customer Story<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">Investing in Employees Yields Results:How Employees Are Driving Customer Satisfaction&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2022\/08\/quickservicerestaurantchain-1024x719.jpg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/growth-that-inspires-smiles-driving-a-brand-resurgence-with-fast-crafted-fare-and-a-focus-on-guest-insights\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Growth That Inspires Smiles: Driving a Brand Resurgence with Fast Crafted Fare and a Focus on Guest Insights<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">One quick service restaurant struggled with an ineffective guest experience&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2022\/06\/TM_Instore_01-1024x576.jpeg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/tesco-mobile\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Tesco Mobile<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">The Value of Predicting Customer Queries Before They Arise With&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2017\/05\/upholdbrand-values-1024x719.jpg);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/quilter\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">Quilter<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">Pearl-Plaza&#8217;s Smart Integrations Delivers Trustworthy Feedback Quilter plc is one&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card customer-story-card posts-grid-card\">\n\n\t\t<span class=\"card-image has-background image-as-background\" style=\"background-image: linear-gradient(180deg, rgba(255,255,255,0) 50%, rgba(0,0,0,1) 100%), url(https:\/\/inmoment.com\/wp-content\/uploads\/2022\/04\/csm_about-TRUMPF-vsz-building-ditzingen_bd8124d791-1024x482.webp);\"><\/span>\n\t\t<a class=\"card-link\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/trumpf\/\">\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t\t\t<p class=\"card-title \">TRUMPF<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"card-text \">TRUMPF&#8217;s CX programme is helping the organisation to initiate concrete&#8230;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/a><!-- .card-link -->\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\n\t\t<\/div><!--.grid.posts-grid -->\n\t\t<button class=\"button background-marine color-albatross posts-grid-load-more\" data-text=\"Load More Customer Stories\" data-paged=\"1\"><span>Load More Customer Stories<\/span><\/button>\n\n\t<\/div><!-- .container.display-flex -->\n\n<\/section><!-- .content-block.posts-grid-block -->\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-advanced.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10426","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/10426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/comments?post=10426"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/10426\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=10426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}