{"id":52778,"date":"2022-12-21T17:41:19","date_gmt":"2022-12-21T17:41:19","guid":{"rendered":"https:\/\/inmoment.com\/improve\/"},"modified":"2023-02-13T22:32:40","modified_gmt":"2023-02-13T22:32:40","slug":"improve","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/improve\/","title":{"rendered":"Improve"},"content":{"rendered":"\n<style>\n@media screen and (min-width: 600px) {\n\n.global-hero-container.hero-size-medium.hero-text-alignment-left h1 {\n    font-size: 3.2rem;\n    margin-bottom: 20px;\n    padding-left: 0;\n    padding-right: 40px;\n}\n\n}\n<\/style>\n\n\n\n<style>\n  .text-analytics-block {\n  display: flex;\n  justify-content: center;\n}\n.text-analytics-block .ta-card {\n  border-top: 2px solid #D6E3FC;\n  padding: 30px 39px;\n  width: 250px;\n  text-align: center;\n}\n.text-analytics-block .ta-card:first-child {\n  padding-right: 39px;\n  padding-left: 0;\n}\n.text-analytics-block .ta-card:last-child {\n  padding-right: 0;\n  padding-left: 39px;\n}\n.text-analytics-block .ta-card .circle {\n  height: 20px;\n  width: 20px;\n  border-radius: 50%;\n  background: #fff;\n  border: 2px solid #D6E3FC;\n  position: absolute;\n  transform: translate(-10px, -41px);\n}\n\n@media (max-width: 1050px) {\n  .text-analytics-block {\n    flex-direction: column;\n    align-items: center;\n  }\n  .text-analytics-block .ta-card {\n    border-top: none;\n    border-left: 2px solid #D6E3FC;\n  }\n  .text-analytics-block .ta-card:first-child {\n    padding-right: inherit;\n    padding-left: inherit;\n    padding-top: 20px;\n  }\n  .text-analytics-block .ta-card:last-child {\n    padding-right: inherit;\n    padding-left: inherit;\n    padding-bottom: 0;\n  }\n  .text-analytics-block .ta-card .circle {\n    transform: translate(-135px, 20px);\n  }\n}\n<\/style>\n<div class=\"text-analytics-block u-pt-120 u-pb-70 u-plr-20\">\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Automate recommendations to help teams take quick informed action<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Socialize feedback, and celebrate exceptional experiences<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Empower teams to close the loop in channel, at the location and business level<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Increase efficiencies by capturing the employee perspective<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Create scalable action plans to drive systemic experience improvement<\/h4>\n  <\/div>\n<\/div>\n\n\n\n<hr>\n\n\n<section id=\"block-bb8d1b3ff55822162867b5a3cdabd888\" class=\"content-block single-paragraph-block u-pb-40 alignwide no-background\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content \"><p>Experience Improvement is a result of targeted, effective action\u2014at scale. With Pearl-Plaza, you have the tools to manage and resolve cases at the individual level, create segments for automated action, and socialize feedback to create a transformational culture of customer-centricity.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"alignfull background-albatross\" style=\"text-align: center; padding-bottom: 80px;\">\n<a href=\"https:\/\/inmoment.com\/demo\/\" target=\"\" class=\"button background-tsunami color-albatross\" rel=\"noopener\">\n\t<span>Get Started<\/span>\n<\/a>\n<\/div>\n\n\n<section id=\"block-bd80038b5513e3f1ad175229d9f84a64\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/improve-image-02.svg\" width=\"600\" height=\"600\" title=\"improve-image-02\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Closed-Loop Management<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Accelerate and Automate Your Feedback Resolution<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Create cases, receive real-time alerts and status updates and ensure issues are addressed immediately at every level. Seamless and open in-app communication makes handling cases easier than ever.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" cta button\" href=\"https:\/\/inmoment.com\/case-management\/\"><span>Learn More<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-96cc51f4fe818ae4e9bf07eae1740ac9\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Action Planning<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Coach Employees with Smart Recommendations<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Determine where to focus your efforts by providing automated recommendations based on actual customer data. With customised, role-based action plans, managers are able to create standard actions across the organisation to drive continuous improvement.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1422\" height=\"999\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/ActionPlanning-1.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/ActionPlanning-1.png 1422w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/ActionPlanning-1-300x211.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/ActionPlanning-1-1024x719.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/ActionPlanning-1-768x540.png 768w\" sizes=\"auto, (max-width: 1422px) 100vw, 1422px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-83b62f7b4cca4821916f38acd38947e3\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/improve-image-04-1.svg\" width=\"600\" height=\"600\" title=\"improve-image-04 (1)\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Intent Prediction<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Preempt and Prevent Negative Customer Experiences<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Detect what your customer intends to do next: purchase, recommend, complain, praise, or churn. Leverage these insights to stay ahead of the game and protect potential revenue loss by launching rescue campaigns to keep customers for a lifetime.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-albatross cta button\" href=\"https:\/\/inmoment.com\/text-analytics\/\"><span>Learn More<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-6a420e7bc12bd2cab572f2545d714776\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Moments Mobile<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Any Time, Anywhere Experience Improvement<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Easily share curated views of data for a tailored end-user experience. These insights help you connect with the experiences your business delivers on-the-go and helps you take action by sharing feedback,  collecting like comments, and closing the feedback loop.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-albatross cta button\" href=\"https:\/\/inmoment.com\/moments\/\"><span>Learn More<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/improve-image-05.svg\" width=\"600\" height=\"600\" title=\"improve-image-05\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-91534e55f4cc4d9cad913477e82bf829\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/01\/improve-image-06.svg\" width=\"600\" height=\"600\" title=\"improve-image-06\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Reward and Recognise<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Create a Customer-Centric Culture<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Engage the business in your customer experience programme\u2014letting your employees know when they\u2019re doing great and help remedy issues as they arise.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-albatross cta button\" href=\"https:\/\/inmoment.com\/data-exploration\/\"><span>Learn More<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-d66ff807286f412f74c5a4bc466f4956\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Data Exploration<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Act on 100% of Your Experience Data<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Take the blinkers off and explore both structured and unstructured data\u2014including voice, web, video, and social\u2014in one place using basic and advanced search capabilities.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-albatross cta button\" href=\"https:\/\/inmoment.com\/data-exploration\/\"><span>Learn More<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/improve-image-07-v2.svg\" width=\"600\" height=\"600\" title=\"improve-image-07-v2\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-7a9ae4f84c948d5780318b52e792d6c7\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/improve-image-08-v2.svg\" width=\"600\" height=\"600\" title=\"improve-image-08-v2\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Digital Signage<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Give the Customer a Voice in Every Decision<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Monitor and display real-time feedback through a curated data feed\u2014on a mobile app or displayed on monitors strategically positioned throughout an office environment to keep the business customer-focused. <\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Automate recommendations to help teams take quick informed action Socialize feedback, and celebrate exceptional experiences Empower teams to close the loop in channel, at the location and business level Increase efficiencies by capturing the employee perspective Create scalable action plans to drive systemic experience improvement Get Started<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52778","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/52778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/comments?post=52778"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/52778\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=52778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}