The Pearl-Plaza and Quantum Metric solution combines online and offline data to provide immediate visibility into the drivers behind customer sentiment and critical moments in the customer journey.<\/p>\n\n\n\n
Pearl-Plaza brings a unique combination of data, technology, and strategic intelligence for experience improvement by aggregating all of your verbatim customer feedback\u2014call center interactions, chatbot engagement, survey feedback, and text analytics\u2014 and measures sentiment, effort, emotion, and intent. Those learnings are then paired in Quantum Metric with digital Session Replay and root cause analysis to quantify the business impact.<\/p>\n\n\n\n
Prioritize Feedback Based on Impact<\/strong><\/p>\n\n\n\n
Use your customer feedback and user session models to prioritize the issues that impact revenue, reputation, and your customers\u2019 experiences. From any individual survey or microsurvey you can quantify the overall impact on conversion, numbers of users affected, and annual opportunity.<\/p>\n\n\n\n
How do we do it?<\/strong> Pearl-Plaza implements digital intercept for feedback & text analytics to understand customer sentiment and intent and Quantum Metric will then instantly run a look-alike model to understand the scope of any issue.<\/p>\n\n\n\n