{"id":13355,"date":"2020-08-31T00:00:00","date_gmt":"2020-08-31T00:00:00","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/resource\/why-creating-emotions-in-customers-is-key-to-cx-success\/"},"modified":"2021-08-12T22:02:19","modified_gmt":"2021-08-12T22:02:19","slug":"why-creating-emotions-in-customers-is-key-to-cx-success","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/why-creating-emotions-in-customers-is-key-to-cx-success\/","title":{"rendered":"Why Creating Emotions in Customers is Key to CX Success"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Most brands are keenly interested in creating experiences that move their customers on an emotional level\u2014the trick lies in figuring out which factors companies can and should wield to elicit that response from the individuals they seek to serve. <\/span><\/p>\n<p>Keep reading to hear from Simon Fraser about the importance of emotion in customer experience!<\/p>\n","protected":false},"featured_media":7863,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[414],"class_list":["post-13355","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-white-paper-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13355\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/7863"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=13355"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=13355"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=13355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}