{"id":13410,"date":"2019-07-10T00:00:00","date_gmt":"2019-07-10T00:00:00","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/resource\/cx-in-the-telecom-industry\/"},"modified":"2021-07-27T03:27:21","modified_gmt":"2021-07-27T03:27:21","slug":"cx-in-the-telecom-industry","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/cx-in-the-telecom-industry\/","title":{"rendered":"CX in the Telecoms Sector"},"content":{"rendered":"<div>\n<p>Today&#8217;s telecom companies are facing a particular challenge: reimagining their business models to better address the demands and expectations of highly-informed customers. In other words, they need to become more customer centric.<\/p>\n<p>Though the challenge seems daunting, it can be conquered with an all star customer experience (CX) program. In this eBook, you will learn about:<\/p>\n<ul>\n<li>The state of the telecom industry<\/li>\n<li>How to maximize experiences at critical points in the customer journey<\/li>\n<li>How Pearl-Plaza assisted one of America&#8217;s largest telecom companies to reduce churn<\/li>\n<li>And more pro tips!<\/li>\n<\/ul>\n<\/div>\n<div><\/div>\n<div><\/div>\n","protected":false},"featured_media":28692,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[334],"resource-type":[416],"class_list":["post-13410","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-telecom-en-gb","resource-type-ebook-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13410\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/28692"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=13410"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=13410"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=13410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}